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“Underwhelmed” 3 of 5 bubbles
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 65 Hotels in Cairns
Certificate of Excellence
Melbourne, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Underwhelmed”
3 of 5 bubbles Reviewed 18 June 2014

Position of hotel is excellent. Staff quite helpful & friendly. Housekeeping could do with a refresher course on "cleaning". Horizon Club good value, but the upgraded room was very disappointing. Bathroom is in serious need of redecorating. Grotty shower screen, old toilet, bath etc & having the shower in the bath is a hazard getting in & out.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,385 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (614)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Houston, Texas
Level Contributor
182 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

We were here for the Ironman event in June. It was a great choice for that. The Horizon Club setup is nice (though the breakfast there isn't actually as nice as the one they're serving downstairs). Location is right on the pier, next to the marina, and next to the Lagoon, and a block or so from all the shops and restaurants of the Esplanade. Staff was friendly and helpful, if not perfectly experienced (we had a fire alarm (maybe a drill?) that was disconcertingly unorganized!). There are a half-dozen restaurants attached to the hotel along the marina boardwalk, and several mediocre shops on the ground-floor 'mall'. The pool is pretty nice, if a bit cold, with the biggest oddity that none of the chairs would move.

Room Tip: Consider the Horizon Club rooms. The happy hour snacks are practically a light meal! And the rooms...
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HouTexTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffs Harbour, Australia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Place to stay in Cairns very central and close to terminal for trips to reef . Pleasant hotel good staff and good rooms. Would stay again if in Cairns pool great and breakfast was great start to each day

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, Gauteng, South Africa
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

The hotel was pleasant. Reception upsold us the Club rooms with lounge privileges. The room was very nice - spacious - but certain elements (e.g. counter in bedroom / toilet door / some lounge furniture) had not been refreshed during the upgrade. Rooms were clean and in good condition.
Lounge was oversold. The first evening there were no seats available at all. Overall good value and a great location.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam, Mariana Islands
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 15 June 2014

Excellent location, five star service and amenities, and great place for families with young kids. My family had a great time in Cairns with many thanks to Shangri-La. Everything you need is either attached to the hotel or just a 2 minute walk. We'll be back to Shangri-La for our next Cairns vacation.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank jenccamacho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
92 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

This is a pleasant hotel, but I felt it didn't really live up to the usual Shangri-la standard. We stayed in a Horizon Club Room - the room itself was very good with lovely views over the marina, but it could have been so much better with some small touches like cushions on the balcony furniture and a nicer sofa. The Horizon Club itself was nothing special, the evening canapes were mostly deep fried and the beverage selection quite basic - breakfast was better though. The service was pleasant, but lacking a little polish, and some of the public areas like the pool and corridors show the age of the hotel. I would probably stay here again, but then again I'm sure there are better options in Cairns.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank melbtraveller09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

Having stayed in a 1 bedroom suite, I can concur with most other reviews that this room looked worn as well. I thought maybe the suite would be in better shape than the run of the mill room but was wrong. You can see the wear and tear in the carpet and furniture. The room was in need of a refresh. Don't get me wrong, it wasn't horrible...just not what you expect in a suite from a Shangri-La Hotel.

While I was let down in the room, the service on the other hand was perfect. The staff was attentive and helpful. Any questions or problems I had were immediately handled. Special thanks to the hard working staff of the Shangri-La to make sure I was taken care of during my visit.

I also wanted to give two thumbs up on the breakfast buffet at bar8. It was included with the room and was yummmmmy! I'm already missing the pancakes and omelet!!!

Lastly, the location was close to many shops, restaurants, and the marina. It worked great for visiting the Great Barrier Reef as many tours left the Marina next to the hotel. If going to the Daintree Rainforest and/or River, you may want to look into Port Douglas. It was much closer, and in my opinion, was nicer and more cozy of a town.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Refthimjrttu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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