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Shangri-La Hotel, The Marina, Cairns
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Reviews (2,771)
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2,373 - 2,378 of 2,771 reviews
Reviewed 28 May 2009

Spent 2 nights here to celebrate my birthday on our holiday around Australia. We had a room with a part sea view and balcony. The room was very dull and uninteresting. I had heard such good reports and I was disappointed. No one even acknowledged my birthday, I have stayed in many hotels before who always have made my day special. We asked the advise of the tour manager about trips to the reef, he was more then happy to send us out on a boat trip with winds 25-30 knots...... He told my mother who is 77 to take a sea sick pill!!!! We did not book any trips with him...I also found that after sleeping on the bed linen on the first night it had dirty foot prints on the sheets. On a positive note the porter was very helpful, freindly and knowledgeable about the area. ,

  • Stayed: May 2009
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Thank deanie756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 1 June 2009

Thank you so much for referencing the efforts of the gentlemen at our bell desk, they will be pleased. As for the writers birthday; We at Shangri-La love a celebration and do go out of our way to make special days all the more special. We do sincerely apologise that we did not meet this guests expectation and would implore all readers to let the Front Desk know on arrival or the server in the restaurant that there’s a special occasion coming.

Occasionally travel agents and website bookings do not always let us know about birthdays, anniversaries and honeymoons so please double check when you arrive so we can deliver.

Our tour desk is multi award winning and receives many awards locally. We only have one gent on the team and we can assure the writer that his intention of advising the following days seas and precautionary steps would only have been with the mothers best welfare at heart.

The footprints on the sheets is most unusual but I will take it up with our housekeeper directly. Certainly I can confirm that this has never been an issue previously.

Rob Weeden
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2009

Stay at Horizon Club floor.With cool interior design and Marnia view.Must stay with Horizon Club.We had prwan,oysters and nice wine for pre dinner.However I didn't get late check out till 4PM.The Horizon Club floor was full during my check out date.Front desk offer me stay in club or pool for rest of day.

  • Stayed: May 2009, travelled on business
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2  Thank Irwin_Au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 27 May 2009

Thank you to the reviewer for these kind words. Delighted as always to read that our Horizon Club team have delivered on their service promise.

Apologies that we were unable to facilitate the late check out due to a full Horizon Club floor, I guess in these challenging economic times a full house is a good problem for a hotelier to have. Pleased that the team offered some alternative arrangements.

Rob Weeden
General Manager.

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Reviewed 21 May 2009

After our disappointing experience from Bedarra island, we had a few days at Cairns. if you ever stayed at other Shangri-La hotels, you will be disappointed. This one is smallish, not that posh posh, certainly not luxurious. Barely 4 starts. But it was a good location, in the marina and therefore perfect for taking boat trips and diving trips.
Location - perfect for walking to the center of the town and taking boat trips. Cairns is very very small.
Service - the tourist info center at the hotel was great and very efficient. they suggested good restaurants and trip operators. We had a problem with loud music from the street one night and the hotel managed to resolve in 1 hour. there was a wedding in the hotel but no problem with that.
Rooms: nothing special
Food: the breakfast was OK, we never ate there during the day.
Diving: very disappointed with diving in Australia in general. Much better sites and marine life in Maldives and Bora Bora.

  • Stayed: September 2008, travelled as a couple
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1  Thank MandMLondon_NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 26 May 2009

We note that the writer stayed with us almost a year ago and thank he/she for taking the time to write now.

Thank you for rating cleanliness and location 5’s and service, value and our accommodation 4’s. It’s true that we are a much smaller hotel than our sister properties in major capital cities throughout Asia Pacific but we do pride ourselves on delivering that same Shangri-La hospitality that differentiates us from the competition.

Thank you to the writer to referencing our tour desk and also the duty manager’s efforts in addressing the music issues. We do hope that the size of Cairns and the diving experience did not detract from the writers stay with us.

Rob Weeden
General Manager.

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Reviewed 15 May 2009

Clearly the best location and hotel in Cairns - right on the pier where the tours depart. Location was unbeatable. It was great to get off the boat at the end of our tours and just walk across the pier to the hotel, while everyone else had to board a bus back to their hotels. Staff was great and very attentive during our entire stay. We arrived early but the hotel has an early arrival lounge and gladly took care of our luggage. (luggage was delivered before we got up there!) Rooms were spacious and updated with a balcony overlooking the water. The ground floor has about 6 great restaurants wrapped around the building to choose from. too.

  • Stayed: May 2009, travelled as a couple
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1  Thank Plexiaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2009

We stayed here because we knew that a Shangri La hotel would be good - and because we could afford the Shangri La in Cairns, unlike at most other locations! It's a good hotel with everything you need for a great stay. The staff are very friendly and helpful and the rooms are spacious and quiet. We didn't experience any of the inter-room noise that I so hate. We had an upgraded superior view room for our 4 night stay (thanks to the TrailFinders bonus) and looked out over the marina. I'd recommend these rooms over others with less exciting views.

This hotel has a large array of restaurants and bars around its perimiter at ground level. On the marina side, these are mainly decent quality fish restaurants, which are quiet. However, around the corner there are some much noisier bars with loud thumping music some nights, which I wouldn't want to be staying in a room over! The basement of the hotel has a shopping mall, with some good and some touristy shopping opportunities.

If you're planning on going on a trip out to the Great Barrier Reef or a dinner cruise, then this hotel is ideal, as an array of boats leave from the marina right outside the door!

One money-saving tip I would give is to join the hotel's Executive Club, which even at the most basic level, immediately entitles you to half-price breakfasts. Great if you're not on an inclusive rate.

Broadband internet is free at the Shangri-La, but only if you can connect your device via an RJ45 connector to register. After that, you can use wi-fi but you have to connect this way first, which rendered my iPhone wi-fi less! However, there's a McDonald's a few hundred yards away which has free wi-fi, so we emailed from there instead.

  • Stayed: April 2009, travelled as a couple
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2  Thank HalfWayRoundTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 1 June 2009

Thank you for the lovely words and delighted to learn that you have already received value from your Golden Circle privileges.

The restaurants and bars below the hotel are the centre of the Cairns dining precinct offering an extensive variety of cuisines from Modern Australian at North to Italian and seafood. All restaurants specialise in only the freshest of Far North Queensland produce and seafood from the Queensland Catch.

Shopping at the Pier is excellent also and if you have a few hours on a Saturday morning please come along to Farmgate - a farmers market that offers fresh produce grown less that 100km of the Pier Complex.

Rob Weeden
General Manager.

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