We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing- Didn't want to leave!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 7 July 2009

I stayed at this hotel for 3 nights with a friend and we had a fab experience right from the start. We arranged airport pick-up and were amazed (and somewhat amused) to find a limo awaiting!

The hotel was beautiful and our room was lovely, even though we didn't upgrade to a Marina/Horizon Club room. The room was spacious and very clean and the bathroom was nice too. Room service was great- our look was always left looking spotless and we would find anything we left lying around the room folded or neatly arranged.

The location was great and perfect for those who want to go out to the Great Barrier reef as it is right near the marina.

We found hotel staff extremely friendly and helpful. The only problem was that we were not able to check in early and the lady failed to inform us that there was a "Early Arrivals Lounge", so we spent 3 hours walking around aimlessly.

However, we had no other problems and were overall extremely pleased with our stay. We just wish we had arranged to stay there longer!

  • Stayed: July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Wizardess1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 23 July 2009

Well we can assure the reviewer that we love our guests staying longer too. Thrilled to read that they stay with us was so enjoyable and they were able to make their Cairns holiday a memorable one.

As for the early arrivals we actually work very hard between the Front Desk and Housekeeping to have our guests settled as soon as possible and do sincerely apologise that we let this arrival slip. Most guests will either opt to go walkabout and explore the Pier Complex and Marina or position themselves at the pool.

Rob Weeden
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,711)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,308 - 2,314 of 2,711 reviews

Reviewed 29 June 2009

We stayed in a one bedroom suite overlooking the marina, which was part of the Horizon Club. It is definitely worth paying for the Horizon Club…it meant paying an extra $100 AUS /night for three adults, but was well worth it. Not only did we get a better room with spectacular views, but we had a free buffet breakfast every morning (everything was delicious and very fresh), free sodas throughout the day, and free wine and appetizers and desserts from 5-7 in the evening. The appetizers were so substantial, that on a couple of nights we didn’t need to eat dinner. We also had free access to broadband internet both in the room (if you have your own computer) as well as 3 computers in the business lounge. Our room and bathroom were spotless. The few issues we had (room not cleaned by 3pm on first day, no answer at room service) were resolved promptly. The pool is beautiful, though they could do with a few more lounge chairs around it. The Jacuzzi was lukewarm at best. The staff at reception were very helpful and we were able to check-in to our room immediately upon arrival at 8am. The hotel is situated right on the Marina, so is exceptionally convenient for trips to the reef, is next door to the lagoon pool and esplanade in Cairns, and a few minutes’ walk to the nightmarkets. We’d definitely stay here again.

  • Stayed: June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank emily462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

Thank you to the author for the terrific review. We were delighted to read that you enjoyed our Shangri-La hospitality and Horizon Club stay. The additional benefits of breakfast, evening cocktails and free internet really do make a Horizon Club stay outstanding value for money.

As for the spa thank you for the heads up. We usually heat it to 29 degrees and have asked the engineering team to keep an eye on it over the cooler months.

Rob Weeden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2009

ok - so the location is excellent. It's on the waterfront, next to the lagoon and a few minutes walk from the shops and casino. We booked a superior room over the internet swayed by the contemporary looking design. When we arrived to the impressive looking lobby we were told our room had a city view ( not really a city more like a town and certainly not a view you'd want if you are there on holiday). We were then offered a "bay view" for an extra Au$20 a night extra - i hate this !! I know views command more money but why not say this when you make the booking. I accepted the quote and was shown to the room by a nice guy Marcel. The room was nice but the bathroom ?? Come on, 5 STARS are you kidding?? Dirty sink with hairs and either make-up or blood splashes set it a wooden top akin to a 2 star hotel. The "bay view" was just that, part bay part 'city'. I hadn't realised that the view to go for was the Marina so you then got the bay as well. There was no way i was paying 5 Star money for that bathroom so i enquired at reception. There was not a single apology for the condition of the cleanliness of the bathroom and reception really weren't concerned of the portrayal of the web pictures over actual rooms. All they could say was that the bathroom in the pictures was from the "horizon club rooms". We could " upgrade" again at an increased price of more that 50% to horizon club rooms which included breakfast, free canopes and drinks 5-7pm ( although the champagne we were promised was sparkling house wine - guys its not, no matter how many times you say it is, sparkling wine is just that and please clean the glasses .... glasses fog with time, i know that, but bits of food stuck to practically every available glass .... not nice).
Club Horizon Rooms - WOW what a difference - so much better, bathroom as it should be, room great, but boy did we have to pay for it. We could have stayed at the Hilton ( pretty much next door ) for half the money but we really enjoyed the stay.
oh yes, the pool...... quite nice but the jaccuzi ?? Seriously?? A plastic moulding sunk into the concrete with edges screwed down that are lifting. This hotel is very selectively 5 star. By selectively i mean select certain parts and its 5 star, select the remaining parts and its 2/3 Star at best.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank BrainLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2009

Unfortunately we only spent one night in this hotel... sigh!
The foyer is quite modern and comes across a little cold but the warmth of the staff at check in made the hotel environment feel very welcoming. It's a bit of a maze finding your way to your room but there's all these interesting things along the way ... you pass the beautiful pools and amazing ferns and then enter low lit corridors full of smiling staff ... who always seem to be bustling about.
Our room was lovely, facing the mountains which is something I always try and do in Cairns .... I just think they're beautiful. The bathroom had a corner tub and shower, oh and a really good hair dryer! Bliss for long locks. I also really liked the fluffy towels and lavender bath products.
The main room had a huge bed, comfy couch and some close up prints of coral on the walls ..... a nice change to the old style ropical prints you see so often in Cairns. Only complaint was the old style TV which had a malfunctioning remote, we called because we thought the batteries were flat but apparently it's just like that!
Room service was delicious and offerred alot of different dishes - No extra charge for delivery if the price was over $15, I like that.
I really enjoyed staying here and definitely would like to stay again, for longer!

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank BilbyScooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

What a great review, thank you for the lovely comments and also for referencing the efforts of our staff.

Location aside we are also blessed with a large 40 sqm guestroom which provides ample space for the vacationing guest. Our views are predominantly of Trinity Bay and the Marina but we do have a handful of rooms that overlook the city and west through to the mountains offering magnificent sunsets on the balcony.

Rooms service at Shangri-La is sensational value, kids dine free and we have a huge variety catering to most pallets. And yes there is no extra charge for orders over $15. We are just about to release a new wine list that will compete with many of the local bottle stores – quite unique for a luxury hotel.

We look forward to welcoming this guest back.

Rob Weeden
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2009

Great room with lots of space. It was very humid, so aircondition is a must in Cairns. Perfect location at the Marina with lots of fun places just around the corner. Staff was helpful and recomended a perfect quiet restaurant in Cairns. The pool area is great (Impossible not to falling into sleep in the "beds" by the pool) Would recommend this to anyone! The weather was crap though...

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank cwestah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

If only you came this week! In the middle of our Australian winter our daily temperature has not dropped below 27ºC – absolutely lovely.

Delighted the writer enjoyed their stay and do hope that the weather delivers for their next visit.

Rob Weeden
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2009

Just spent the June long weekend in a Horizon Club room & thoroughly enjoyed the experience. The Marina location was great for all the water/reef activites during the day, being right outside the hotel and also handy for the bars & restaurants along the Marina boardwalk in the evening.

Happy hour in the Horizon Lounge was a great way to start the evening with plenty of variety over the 3 days & the staff were attenetative without being conspicuous.

A stroll into town across the park was barely 3 minutes & the Esplanade is right outside with the Lagoon & weekend markets.

The room was very spacious with private balcony looking across the inlet, excellent bed & bathroom with a panoramic view.

It was certainly the ideal long weekend away from chilly Sydney.

Checking in & out was quick & the tour desk provided the info we required along with a local tip or two.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank ichanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

Delighted to read of another fabulous Cairns holiday and thank you so much for referencing our peoples efforts. We really are blessed with a terrific accommodation product and a location so close to the centre of Cairns activity – restaurants, bars, marina, Reef Fleet Terminal, Esplanade and retail shopping.

Looking forward to welcoming this guest back to Shangri-La.

Rob Weeden
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2009

Just had a long weekend to get away and relax - this place was perfect for it! You have the city of Cairns a couple blocks away but you wouldn't know it as the views and rooms make you feel like you are far away. No need to hire a car - everything is close by. We wandered around the city, did a fishing trip (the marina in just outside the front door!) and spent time relaxing around the pool. Variety of restaurants within a couple blocks with excellant food. Ba8 downstairs does a great '2 cocktails for $20' happy hour with large comfy couches. The worst part was having to leave.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank holmes80424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

Well we can concur with the writer that we would rather our guests stay longer too. We love reading reviews with helpful pointers as with the Ba8 comments and references to the restaurants and bars along the Pier below the hotel. Thank you for the lovely words.

Rob Weeden
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.3 mi away
Pullman Reef Hotel Casino
0.2 mi away
Hilton Cairns
Hilton Cairns
#5 of 63 in Cairns
2,381 reviews
0.3 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
0.6 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#11 of 63 in Cairns
1,177 reviews
1.4 mi away
Reef Palms
Reef Palms
#3 of 63 in Cairns
633 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel, The Marina, Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range: £112 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Hotels.com, Southall Travel, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing