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Shangri-La Hotel, The Marina, Cairns
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Reviews (2,771)
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All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reefpool bartour deskan upgradereef terminalshopping centrebit datedfantastic locationbuffet breakfastcanapesbalconyconcierge
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Reviewed 7 July 2009

I stayed at this hotel for 3 nights with a friend and we had a fab experience right from the start. We arranged airport pick-up and were amazed (and somewhat amused) to find a limo awaiting!

The hotel was beautiful and our room was lovely, even though we didn't upgrade to a Marina/Horizon Club room. The room was spacious and very clean and the bathroom was nice too. Room service was great- our look was always left looking spotless and we would find anything we left lying around the room folded or neatly arranged.

The location was great and perfect for those who want to go out to the Great Barrier reef as it is right near the marina.

We found hotel staff extremely friendly and helpful. The only problem was that we were not able to check in early and the lady failed to inform us that there was a "Early Arrivals Lounge", so we spent 3 hours walking around aimlessly.

However, we had no other problems and were overall extremely pleased with our stay. We just wish we had arranged to stay there longer!

  • Stayed: July 2009, travelled with friends
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3  Thank Wizardess1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 23 July 2009

Well we can assure the reviewer that we love our guests staying longer too. Thrilled to read that they stay with us was so enjoyable and they were able to make their Cairns holiday a memorable one.

As for the early arrivals we actually work very hard between the Front Desk and Housekeeping to have our guests settled as soon as possible and do sincerely apologise that we let this arrival slip. Most guests will either opt to go walkabout and explore the Pier Complex and Marina or position themselves at the pool.

Rob Weeden
General Manager.

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Reviewed 29 June 2009

We stayed in a one bedroom suite overlooking the marina, which was part of the Horizon Club. It is definitely worth paying for the Horizon Club…it meant paying an extra $100 AUS /night for three adults, but was well worth it. Not only did we get a better room with spectacular views, but we had a free buffet breakfast every morning (everything was delicious and very fresh), free sodas throughout the day, and free wine and appetizers and desserts from 5-7 in the evening. The appetizers were so substantial, that on a couple of nights we didn’t need to eat dinner. We also had free access to broadband internet both in the room (if you have your own computer) as well as 3 computers in the business lounge. Our room and bathroom were spotless. The few issues we had (room not cleaned by 3pm on first day, no answer at room service) were resolved promptly. The pool is beautiful, though they could do with a few more lounge chairs around it. The Jacuzzi was lukewarm at best. The staff at reception were very helpful and we were able to check-in to our room immediately upon arrival at 8am. The hotel is situated right on the Marina, so is exceptionally convenient for trips to the reef, is next door to the lagoon pool and esplanade in Cairns, and a few minutes’ walk to the nightmarkets. We’d definitely stay here again.

  • Stayed: June 2009
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3  Thank emily462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

Thank you to the author for the terrific review. We were delighted to read that you enjoyed our Shangri-La hospitality and Horizon Club stay. The additional benefits of breakfast, evening cocktails and free internet really do make a Horizon Club stay outstanding value for money.

As for the spa thank you for the heads up. We usually heat it to 29 degrees and have asked the engineering team to keep an eye on it over the cooler months.

Rob Weeden
General Manager

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Reviewed 20 June 2009

ok - so the location is excellent. It's on the waterfront, next to the lagoon and a few minutes walk from the shops and casino. We booked a superior room over the internet swayed by the contemporary looking design. When we arrived to the impressive looking lobby we were told our room had a city view ( not really a city more like a town and certainly not a view you'd want if you are there on holiday). We were then offered a "bay view" for an extra Au$20 a night extra - i hate this !! I know views command more money but why not say this when you make the booking. I accepted the quote and was shown to the room by a nice guy Marcel. The room was nice but the bathroom ?? Come on, 5 STARS are you kidding?? Dirty sink with hairs and either make-up or blood splashes set it a wooden top akin to a 2 star hotel. The "bay view" was just that, part bay part 'city'. I hadn't realised that the view to go for was the Marina so you then got the bay as well. There was no way i was paying 5 Star money for that bathroom so i enquired at reception. There was not a single apology for the condition of the cleanliness of the bathroom and reception really weren't concerned of the portrayal of the web pictures over actual rooms. All they could say was that the bathroom in the pictures was from the "horizon club rooms". We could " upgrade" again at an increased price of more that 50% to horizon club rooms which included breakfast, free canopes and drinks 5-7pm ( although the champagne we were promised was sparkling house wine - guys its not, no matter how many times you say it is, sparkling wine is just that and please clean the glasses .... glasses fog with time, i know that, but bits of food stuck to practically every available glass .... not nice).
Club Horizon Rooms - WOW what a difference - so much better, bathroom as it should be, room great, but boy did we have to pay for it. We could have stayed at the Hilton ( pretty much next door ) for half the money but we really enjoyed the stay.
oh yes, the pool...... quite nice but the jaccuzi ?? Seriously?? A plastic moulding sunk into the concrete with edges screwed down that are lifting. This hotel is very selectively 5 star. By selectively i mean select certain parts and its 5 star, select the remaining parts and its 2/3 Star at best.

  • Stayed: June 2009, travelled as a couple
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2  Thank BrainLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2009

Unfortunately we only spent one night in this hotel... sigh!
The foyer is quite modern and comes across a little cold but the warmth of the staff at check in made the hotel environment feel very welcoming. It's a bit of a maze finding your way to your room but there's all these interesting things along the way ... you pass the beautiful pools and amazing ferns and then enter low lit corridors full of smiling staff ... who always seem to be bustling about.
Our room was lovely, facing the mountains which is something I always try and do in Cairns .... I just think they're beautiful. The bathroom had a corner tub and shower, oh and a really good hair dryer! Bliss for long locks. I also really liked the fluffy towels and lavender bath products.
The main room had a huge bed, comfy couch and some close up prints of coral on the walls ..... a nice change to the old style ropical prints you see so often in Cairns. Only complaint was the old style TV which had a malfunctioning remote, we called because we thought the batteries were flat but apparently it's just like that!
Room service was delicious and offerred alot of different dishes - No extra charge for delivery if the price was over $15, I like that.
I really enjoyed staying here and definitely would like to stay again, for longer!

  • Stayed: June 2009, travelled as a couple
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3  Thank BilbyScooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

What a great review, thank you for the lovely comments and also for referencing the efforts of our staff.

Location aside we are also blessed with a large 40 sqm guestroom which provides ample space for the vacationing guest. Our views are predominantly of Trinity Bay and the Marina but we do have a handful of rooms that overlook the city and west through to the mountains offering magnificent sunsets on the balcony.

Rooms service at Shangri-La is sensational value, kids dine free and we have a huge variety catering to most pallets. And yes there is no extra charge for orders over $15. We are just about to release a new wine list that will compete with many of the local bottle stores – quite unique for a luxury hotel.

We look forward to welcoming this guest back.

Rob Weeden
General Manager.

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Reviewed 17 June 2009

Great room with lots of space. It was very humid, so aircondition is a must in Cairns. Perfect location at the Marina with lots of fun places just around the corner. Staff was helpful and recomended a perfect quiet restaurant in Cairns. The pool area is great (Impossible not to falling into sleep in the "beds" by the pool) Would recommend this to anyone! The weather was crap though...

  • Stayed: April 2009, travelled as a couple
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3  Thank cwestah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 30 June 2009

If only you came this week! In the middle of our Australian winter our daily temperature has not dropped below 27ºC – absolutely lovely.

Delighted the writer enjoyed their stay and do hope that the weather delivers for their next visit.

Rob Weeden
General Manager.

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