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“Special Olympics Sports Trip”

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Cairns Colonial Club Resort
Ranked #42 of 64 Hotels in Cairns
New Zealand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Special Olympics Sports Trip”
Reviewed 15 March 2013

Stayed there for a week in November 2012 with a large group of special needs athletes. Very comfortable units, lovely tropical atmosphere, and the 4 natural pools were wonderful. The staff were very helpful in giving us information on trips etc. We had large breakfast groups and the staff were very friendly and catered for all our dietary needs.

  • Stayed November 2012, travelled with friends
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Helpful?
Thank Jolin716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, Manager at Cairns Colonial Club Resort, responded to this review, 15 March 2013
Thank you for your comments following your stay with the Special Olympics. We greatly appreciate you taking the time to let us know of your enjoyment and the Team enjoyed serving the group, who were very special people.
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703 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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Atherton
1 review
Reviewed 13 March 2013

Staying here is good value, although a little far from the centre of town. There are taxis available if you dont have a car. I love the breakfast that is included. The pools are lovely and the staff are always friendly.

  • Stayed March 2013, travelled with family
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Review collected in partnership with Accorhotels.com

Helpful?
Thank local_one_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, Manager at Cairns Colonial Club Resort, responded to this review, 15 March 2013
Thank you for your comments following your recent stay. We appreciate the feedback and it is
pleasing to hear your impressions of the Team - I will be sure to pass your comments on to all.
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Sunshine Coast, Australia
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 March 2013

I've stayed here numerous times and can't complain. I generally arrive from overseas in the late afternoon/early evening and leave early in the morning (4am) and the staff at reception are always friendly and the shuttle bus is always there waiting.

The rooms are a little aged but they are clean, comfortable and there is always plenty of hot water.

I've eaten at the restaurant once and found the staff to be friendly and helpful. A little expensive for the meal (but hey the company pays!) and it was lovely.

I wouldn't recommend a room near the pool when it's holidays because where there are pools, there are children and noise!

A side note: this is generally the first stop for the shuttle bus when it's heading into Cairns, so when the bus is packed you don't have to stop at several hotels before you arrive to yours.

Room Tip: Rooms away from the pool during busier periods are always going to be quieter.
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  • Stayed January 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Miss_El_QLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, Manager at Cairns Colonial Club Resort, responded to this review, 15 March 2013
Thank you for your comments following your recent stay. We greatly appreciate you taking the time to let us know of your enjoyment. When the economy improves, further work will be carried out on the property.
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Sydney, Australia
1 review
Reviewed 27 February 2013

Dinner was expensive, the servers always tried to up sell everything, do I want drinks/wine/entree/dessert/buffet bar?

NO I want your really expensive poorly cooked main.

They don't even give you your platinum rewards unless you explicitly ask them.

The concierge was so confused half of the time, forgetting receipts, one ripped my package without a second thought.


The location is too far from anything, would not go again.


  • Stayed February 2013, travelled with family
    • Value
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Helpful?
Thank flyingfrisbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Cairns Colonial Club Resort, responded to this review, 2 March 2013
Thank you for your comments following your recent stay. We always appreciate feedback and it helps us improve on our standards.

My apologies for what appeared not to be our normal level of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 February 2013

We booked our room through short term accommodation cairns and courthouse realty cairns. When we arrived, we took two steps inside and walked straight back out!! The room we were given did not resemble any of the pictures on the web, very deceiving. The furnishings were old and damaged. The carpet and mattress were also old and very stained!! I would not stay in that room even if I didn't have a family!!
When we handed the key back, the receptionist was very rude and abrupt. We would have been happy to pay more for an upgrade however none was offered so we ended up cancelling our reservation and going elsewhere.

  • Stayed January 2013
    • Value
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Helpful?
2 Thank ConfusiousGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Cairns Colonial Club Resort, responded to this review, 15 February 2013
Thank you for your comments. We always appreciate feedback and it helps us improve on our standards.
The type of room selected has not been refurbished and is therefore offered at a very competitive rate for stays of four weeks or more. Unfortunately, as the Resort is fully booked, no alternatives were available. I am sorry this was not communicated to you in a more professional and courteous manner.
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Travellers are raving about these Cairns hotels

Townsville, Australia
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 January 2013

Stayed at the Ibis Cairns Colonial Club (formerly All Seasons) only one night enroute to Japan. I did not expect much for the amount we paid for our family 3 share standard room including continental breakfast but was pleasantly surprised. The reception foyer was large, bright, airy, tropical and inviting. We were greeted with a smile and was no bother to store our snow ski equipment securely for us. Check in was a breeze. The room including the bathroom was spotless clean, beds were comfortable and tea/coffee making facilities were included. The rooms are set out in expansive tropical surroundings around a freeform large swimming pool area which looked inviting but we were unable to enjoy as we checked out early in the morning. Breakfast included was buffet style and ample. We could upgrade to include hot buffet for extra $11 each but chose not to and we were happy with the continental selections. Check out was stress free. Reception/Check in/Check out staff were pleasant and helpful. It is a older resort and I am sure there is ongoing maintenance to spruce it up but overall it ticked all the boxes for us and I will most definitely book a stay there again hopefully for more than 1 night next time. Oh and it is a convenient 5 minute drive from the airport.

  • Stayed December 2012, travelled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank CasuarinaGrub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Cairns Colonial Club Resort, responded to this review, 25 January 2013
We appreciate your comments and are pleased to hear that you enjoyed your stay with us.
Positive feedback is a great motivator for our staff and makes working in the industry rewarding.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairns Colonial Club Resort

Property: Cairns Colonial Club Resort
Address: 18-26 Cannon St | Manunda, Cairns, Queensland 4870, Australia (Formerly Ibis Styles Cairns Colonial Club)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Cairns
#8 Spa Hotel in Cairns
#25 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cairns Colonial Club Resort 4*
Number of rooms: 315
Official Description (provided by the hotel):
Cairns Colonial Club Resort is set amongst 11 acres of lush, award-winning tropical gardens. We feature 5 different room categories and 345 rooms in total. Dive into one of the 3 lagoon style pools, enjoy a cocktail at the Pool Side Café (operates seasonally) or squeeze some sand beneath your toes on the man made beach. A variety of dining options are available from the sensational buffet at the Homestead Restaurant. With our Guest Lounge, Tour Booking Office, Internet access and Resort Shop, Cairns Colonial Club has the facilities to be your home away from home whilst you are in Cairns. All major tour operators pick up and drop off at the Resort, making it easier to explore the wonderful attractions that Cairns and Tropical North Queensland has to offer. Other facilities include games room and a Conference Centre. It is easy to see why Cairns Colonial Club is known worldwide as the premier leisure Resort in the region. Airport and City-centre transfers are available at a nominal fee. ... more   less 
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Also Known As:
Cairns Colonial Club Hotel Cairns
Cairns Colonial Hotel
Cairns Colonial Resort

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