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“disappointed”

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Cairns Colonial Club Resort
Ranked #42 of 64 Hotels in Cairns
Portsmouth, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“disappointed”
Reviewed 1 December 2013

We have stayed here twice before and been delighted, but this time we were a little disappointed. Standards seem to have fallen since we were last here 4 years ago and several services that were previously free ie:shuttle bus, now have a charge.

Because we are smokers we booked a superior room with private terrace/garden. It was littered with bottle tops, ring pulls and dead leaves. The white garden furniture was absolutely filthy, and there was a nest of flying ants in the wall which made it unpleasant to sit out there.

The pool was just as lovely as we remembered but again the white sun loungers were filthy.

Our room was extremely comfortable and well serviced, but the carpet had several nasty looking stains and the fridge was running with water.

Breakfast was excellent and the restaurants always clean.

The staff at this hotel are the best, always helpful and friendly. We remembered some of them and it was like meeting up with old friends.

All things considered, we did enjoy our stay and would stay again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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710 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
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English first
Melbourne, Australia
2 reviews
Reviewed 30 November 2013

Stayed a few nights while on a recent FNQ holiday, rooms were getting on in age but clean and serviced well. Pool(s) were awesome, especially in the late November heat and humidity! Restaurant was pretty good, and included breakfast was also good. I would recommend this hotel to someone basing in Cairns and day tripping to Kuranda etc.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeefaDamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 November 2013

Stayed here for one night prior to a flight from Cairns airport which this hotel is convenient for. Not much else in the area, it's very residential. Reception very helpful, we arrived several hours before check in and they stored out bags & allowed us use of a room to freshen up & have tea.

We had booked a Classic Queen room and although we were early they upgraded us to a Superior for having to wait around (& the hotel was quite empty). However the Superior rooms are way at the back of the hotel so wouldn't choose one of these again. Room was dated but clean and had everything we needed.

Nice big pool, sun loungers could do with updating. We ate at the pool bar and unfortunately were disappointed with the food. We were then dubious about eating in the main restaurant in the evening, we needn't have worried as the food was amazing. The eye fillet steak was the best I have ever had.

Staff are friendly, nice atmosphere, everywhere is clean and great restaurant food.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dillydallydolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 6 Contributor
144 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 15 November 2013

My base in Cairns every time! Room to park a larger vehicle; staff who have been there for a long time and enjoy their work, fantastic older gardens and great family pools that kids love. It all works! The restaurant is fairly basic for breakfast, but always consistant with great staff. It just works!

Room Tip: I always book the older rooms around the pools - from 400 up. Yes they are older style but in the da...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank IanW-QLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mareeba
2 reviews
Reviewed 14 November 2013

A big improvement overall from previous stays.
Excellent front desk service.
Clean user friendly room
Friendly service and excellent continental breakfast buffet with helpful welcoming staff.
Would easily recommend to others

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank BarrySimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tweed Heads-Australia
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2013

The room was quite large but very spartan. There was noise from outside during the night and very early morning. This motel has hundreds of units and I got lost looking for mine a few times. I couldn't park close because of the size of the property so had quite a way to carry my luggage. It boasted that it was Central City Cairns and it certainly was not that unless you call 4.5kms out of town central.

Room Tip: I wouldn'y bother unless you are on a strict budget or have a family as the pool looked quite go...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindy058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cairns Colonial Club Resort

Property: Cairns Colonial Club Resort
Address: 18-26 Cannon St | Manunda, Cairns, Queensland 4870, Australia (Formerly Ibis Styles Cairns Colonial Club)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Cairns
#8 Spa Hotel in Cairns
#25 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cairns Colonial Club Resort 4*
Number of rooms: 315
Official Description (provided by the hotel):
Cairns Colonial Club Resort is set amongst 11 acres of lush, award-winning tropical gardens. We feature 5 different room categories and 345 rooms in total. Dive into one of the 3 lagoon style pools, enjoy a cocktail at the Pool Side Café (operates seasonally) or squeeze some sand beneath your toes on the man made beach. A variety of dining options are available from the sensational buffet at the Homestead Restaurant. With our Guest Lounge, Tour Booking Office, Internet access and Resort Shop, Cairns Colonial Club has the facilities to be your home away from home whilst you are in Cairns. All major tour operators pick up and drop off at the Resort, making it easier to explore the wonderful attractions that Cairns and Tropical North Queensland has to offer. Other facilities include games room and a Conference Centre. It is easy to see why Cairns Colonial Club is known worldwide as the premier leisure Resort in the region. Airport and City-centre transfers are available at a nominal fee. ... more   less 
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Also Known As:
Cairns Colonial Club Hotel Cairns
Cairns Colonial Hotel
Cairns Colonial Resort

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