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“It is a dump”

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Cairns Colonial Club Resort
Ranked #43 of 64 Hotels in Cairns
Salt Lake City, Utah
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“It is a dump”
Reviewed 15 April 2014

We booked this hotel since it was relatively close for a late arrival from Auckland and a early departure at 6:00 AM flight out of Cairns to the US the next day. The lobby was okay, typical lobby, spend the money here but this is where it stopped. We going to our room we noticed how dirty everything and lack of maintenance the grounds seemed. We entered the room and saw peeling paint, dirty walls, rusty and filthy everything. Do not stay here what ever the price. I am really miffed how it can rate higher.

Cons
Worn, dirty, unmaintain rooms, poor bedding.
Dirty grounds
Lack of maintenance
Away from town - taxi to town abt $20

Pros
Hotel bus shuttles to town $4 per person fairly regular schedule
Close to airport but about a $25 cab tab.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Russell1078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Cairns Colonial Club Resort, responded to this review, 28 April 2014
Thank you for taking the time to give us your feedback. Your comments are both valued and appreciated as it helps improve on our hotel standards. We strive as a team to provide a pleasant experience for those choosing to stay with us. As we have not met your expectations, please accept our sincere apologies. When in Cairns next we hope you will consider staying at 'Cairns Colonial Club' again.
Kind regards - Susan
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Skipton
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 April 2014

Stayed for three nights at this hotel in April, I would say slept for three nights but that would be a lie seeing as I'm not sure I slept. The staff were fine, friendly and did their jobs. However the room was not just tired, it was exhausted. There was a one inch gap under the door so anything could crawl in, I blocked it with pillows overnight. The lock on the door didn't lock which normally wouldn't be too much of an issue but this was somewhere I wanted to make sure I was safe in my room. There seemed to be a large contingency of what I can only describe as " workers " they seem to have booked out a job lot of rooms and were working nearby. They sat outside the rooms of an evening smoking, drinking and just generally being very disrespectful to other guests. The hotel obviously caters for large tour groups from the far east, hence the chopsticks to eat your noodles or seaweed with at breakfast. I have no issue with tour groups but the ones that were there for our brief stay were beyond rude. They were disrespectful, arrogant, noisy and generally not very nice. The hotel is also a fair way out of town, a taxi ride or the shuttle bus is highly recommended, it would be a long, long walk and I'd question how safe it would be. I would under no circumstances stop here again, very, very disappointing.

Room Tip: Don't stay here!
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pegs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Cairns Colonial Club Resort, responded to this review, 28 April 2014
Thank you for making the time to share your feedback, it is important to us. Being a 345 room hotel, it can be busy. We have people staying from all over the world. Some travel in groups with family and friends - many on their own when on business. We are fortunate to have a great team and they will certainly appreciate your kind comments - thank you! Apologies for not having met your expectations - we will focus on the areas you highlighted to improve and hope you will consider staying with us again when next in Cairns.
Kind regards - Susan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2014

I am writing this from my room before I go looking for somewhere else to stay.

Bus groups smoking, drinking and yelling all along the balcony.

The air conditioning is on 16c and has no effect.

The milk in the fridge is off!

Management say they will look into these problems when they are less busy!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarryW854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Cairns Colonial Club Resort, responded to this review, 29 April 2014
Thank you for taking the time to give us your feedback. It is important as it helps us to improve our guests experience. For assistance not to be available when required is not acceptable - this issue will be addressed with priority with the team. We hope you will accept our sincere apologies and trust you were able to enjoy your holiday in Cairns.
Kind regards - Susan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2014

Never complained about anything in my life but we have come here on our honeymoon to find this far from 4.3 star accommodation which it was advertised at via discover Australia and then on the website directly. No free wi-wi in the rooms, t.v.'s would be the first flat screens that ever came out. Furniture is so outdated in rooms. The so called "beach" that the hotel is supposed to be on is sand at the end of the pool. The beach and anything to do in cairns is miles away, it is NOT in central cairns like it was advertised. The staff were great and very friendly and the restraunt was great if you have plenty of money. If you can get a room at a cheap price it is fine to stay here for a night or two for somewhere to sleep if you have a hire car to get anywhere and If you don't expect much from your accommodation. Have stayed in better low cost budget motels in Melbourne.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Cairns Colonial Club Resort, responded to this review, 30 April 2014
We appreciate your feedback and wish to extend our apologies if you were mislead by your agent. The Hotel is not located by a 'beach'. We are in fact 10 minutes from the Cairns City Centre and enjoy a tropical oasis of expansive gardens and three swimming pools which many find captivating. Your positive positive comments about the staff were nice to receive and we will be sure to pass them on to the team. Whilst we may not have met your expectations, we hope you will give us the opportunity to do so in the future.
Kind regards - Susan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Fremantle, Australia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 April 2014 via mobile

We booked : 2 rooms on Accor website got " special rate" as Accor club member.if you're looking for top not 5* hotel, this isn't going to be the place for you, but we found it to be simplicity , comfortable, clean and reasonable price!
Most of the day we went out do a lot activity , don't have chance use a pool or other facility what the hotel offer.
The staff very friendly / helpful and the breakfast is ok, also great parking space on the front of hotel .

Stayed July 2013, travelled with friends
Helpful?
Thank Jkperth2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Cairns Colonial Club Resort, responded to this review, 30 April 2014
Thank you for your review and highlighting the 'great rates' that we offer. The team will be delighted you found them friendly and that you enjoyed your stay. In Cairns there is so much to do - and, 'Cairns Colonial Club' is a great base from which to explore the area. If visiting in the future, we would welcome the opportunity to have you stay with us again.
Kind regards - Susan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairns Colonial Club Resort

Property: Cairns Colonial Club Resort
Address: 18-26 Cannon St | Manunda, Cairns, Queensland 4870, Australia (Formerly Ibis Styles Cairns Colonial Club)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Cairns
#8 Spa Hotel in Cairns
#25 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cairns Colonial Club Resort 4*
Number of rooms: 315
Official Description (provided by the hotel):
Cairns Colonial Club Resort is set amongst 11 acres of lush, award-winning tropical gardens. We feature 5 different room categories and 345 rooms in total. Dive into one of the 3 lagoon style pools, enjoy a cocktail at the Pool Side Café (operates seasonally) or squeeze some sand beneath your toes on the man made beach. A variety of dining options are available from the sensational buffet at the Homestead Restaurant. With our Guest Lounge, Tour Booking Office, Internet access and Resort Shop, Cairns Colonial Club has the facilities to be your home away from home whilst you are in Cairns. All major tour operators pick up and drop off at the Resort, making it easier to explore the wonderful attractions that Cairns and Tropical North Queensland has to offer. Other facilities include games room and a Conference Centre. It is easy to see why Cairns Colonial Club is known worldwide as the premier leisure Resort in the region. Airport and City-centre transfers are available at a nominal fee. ... more   less 
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Also Known As:
Cairns Colonial Club Hotel Cairns
Cairns Colonial Hotel
Cairns Colonial Resort

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