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“Poor experience at colonial club”

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Cairns Colonial Club Resort
Ranked #43 of 63 Hotels in Cairns
Reviewed 27 July 2014

I stayed at this hotel three nights and while I admit the staff are great everything else was not. Especially Chanel. First of all, the rooms could use some work. While some stuff had been updated, other parts needed to be updated. My bathroom was covered in ants, when I called the front desk they got a housekeeper to come down. She just handed me a bottle of bug spray and told me to do it myself. That was not the first time I spotted ants in my room, there were at least three other separate occurrences. I'm not talking just one or two I'm talking at least a dozen each time.
The curtains in my room were severely stained pink.
The walls are paper thin as I heard everything the person in the room was doing next to me. Unfortunately also due to the fact the person in the room beside me was ignorant, I got no sleep because of the paper thin walls.

Also wifi was a rip off $5 for an hour anytime you wanted to use it.

  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Laurenh31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 July 2014

Rooms are a bit tired and minimalist, but clean and the grounds are quite lovely, with lots of tropical planting and great pools. Kids loved the grotto behind the waterfall! Bit chilly in July for swimming as they aren't heated. Buffet breakfast was good, even just the continental option. This is a BIG complex and popular with tour groups but didn't seem too crowded because of all the space. Close to airport but you would need a vehicle to get into town or anywhere else really.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Saskiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We stayed here at the start of our tropical North QLD trip, yes it is a little out of the city but still a very short distance away and it's location means it's nice and quiet for relaxing around one of their pools. The pools are so lovely, perfect for that tropical themed holiday, the cocktails by the pool are great. Room was clean and the air-con worked really well. Staff were so helpful especially with organising a taxi to the city centre. Definitely will be back here again.

  • Stayed: September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Chantelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014 via mobile

Small family trip and quick stay. Loved how there three pools and very lush and beautiful. Me and my family enjoyed the stay as I loved how the kiosk/cafe is close to the first pool and the second pool had a nice hidden area behind the waterfall and a bar pool side. Worth the stay

Stayed: August 2013
Thank Deanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

We stayed here for two nights while waiting for a cruise, so we chose it for price which was excellent. The classic queen room was good, actually had a bath, which was great for the aching limbs! My main difficulty was the location - hopeless without a car. It is not in Cairns, 10-15 minutes out and there is no food nearby - no corner shop, no takeaway, no cafes, NOTHING. You are dependent on the restaurant, which is pricey & sometimes booked out. The pool bar is very average & closes for food at 8pm. So... If you have a car, it is a reasonably priced motel type resort in a nice setting. Can be a bit noisy though.

Room Tip: Bear in mind there are verandahs all the way along the front of rooms. Inevitably people talk &...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank CarolFromAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Had a great time. Staff very friend and helpful, restaurant a little expensive, food nice though. Room ok (air conditioner didnt work and shower leaked) but all in all nice. Cafe was good and the housekeeping staff were lovely.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank wendypeacocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

Amazing, We stayed here just recently,when we checked in we were given a free upgrade to a room with a balcony and beautiful view,team here are very helpful, polite and go above and beyond.we will definitely be coming back, already planning it :)

Stayed: July 2014, travelled as a couple
Thank mel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cairns Colonial Club Resort

Address: 18-26 Cannon St | Manunda, Cairns, Queensland 4870, Australia (Formerly Ibis Styles Cairns Colonial Club)
Region: Australia > Queensland > Cairns Region > Cairns
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Cairns
#8 Top resorts Hotel in Cairns
#24 Luxury Hotel in Cairns
Price Range: £53 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cairns Colonial Club Resort 4*
Number of rooms: 315
Official Description (provided by the hotel):
Cairns Colonial Club Resort is set amongst 11 acres of lush, award-winning tropical gardens. We feature 5 different room categories and 345 rooms in total. Dive into one of the 3 lagoon style pools, enjoy a cocktail at the Pool Side Café (operates seasonally) or squeeze some sand beneath your toes on the man made beach. A variety of dining options are available from the sensational buffet at the Homestead Restaurant. With our Guest Lounge, Tour Booking Office, Internet access and Resort Shop, Cairns Colonial Club has the facilities to be your home away from home whilst you are in Cairns. All major tour operators pick up and drop off at the Resort, making it easier to explore the wonderful attractions that Cairns and Tropical North Queensland has to offer. Other facilities include a Conference Centre and a Gazebo. It is easy to see why Cairns Colonial Club is known worldwide as the premier leisure Resort in the region. Airport and City-centre transfers are available at a nominal fee. ... more   less 
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Also Known As:
Cairns Colonial Club Hotel Cairns
Cairns Colonial Hotel
Cairns Colonial Resort

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