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“Great Service&Location”

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BreakFree Royal Harbour Resort
Ranked #4 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Service&Location”
Reviewed 27 June 2014

Meagan the receptionist was very helpful even stayed back to help us. Close to eating area even has opening into food court. On top of Night Markets. Security very good Key access only!!! Rooms quite spacious & well equipped. Pay the little extra & stay in Ocean View room as back rooms are a little noisy from all the air conditioners on roofs. Taxi service excellent. Can walk from Station. RSL nearby Only down side the Spa Bath/Shower has glass walls into kitchen area. OK if you have a good body but NOT for us Oldies!!!!! Can use shower curtain to screen off (don't like seeing someone on the loo!!!!! Would definitely recommend.

Room Tip: Pay a little extra for room facing Esplanade
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanna001_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 16 July 2014
Dear hanna001_11,

Yes, Meegan is extreemely helpful and friendly. Thank you for your positive review, it is most appreciated.

I'd just like to say that all rooms from level 4 to level 7 inclusive are Ocean View Rooms - irrespective of whether they are at the front of the building or the back. And all rooms face the same direction which is North-East.

Cheers
Brian
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638 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
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English first
Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 June 2014

We stayed for three nights mid June at this apartment in the middle of Cairns. The property is located within walking distance of the esplanade, the casino, restaurants and pubs. The apartment itself was reasonably clean. It was classed as a one bedroom but the front door opened directly into the bedroom and if the timber divider had been drawn across it would have felt very claustrophobic. The living/dining area was a better size. The kitchen is small and only has basic cooking facilities. If you are staying for more than a couple of nights you will need to provide extra amenities such as toiletries and toilet paper. We found the staff welcoming and helpful, they went out of their way to stress the sensitivity of the fire alarms. There is also a helpful information desk on the ground floor.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmandaAustralia13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 15 July 2014
Dear AmandaAustralia13

Many thanks for your review. We are glad you liked the great location, the quality of our cleaning and our helpful staff - all very important factors.

For the benefit of people considering us for their next stay in Cairns, I would like to add that we only class and advertise our "kitchens" as "kitchenettes" - but the only thing they are missing is an oven and a dishwasher (except for 2 rooms). They have cook tops, microwave ovens, a kettle, toaster, crockery and cuttlery. We also include a "starter pack" of tea, coffee. milk. sugar, salt, pepper, toilet tissues, facial tissues, hair shampoo, bath gel, soap, washing up liquid and clothes washing powder for the washing machine. And if you need more of these, they are available at reception at reasonable prices.

Best wishes
Brian
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Melbourne, Australia
Level Contributor
3 reviews
Reviewed 23 June 2014

Excellent Customer Service, a great location & a clean room greeted us on our recent stay. We stayed on the 2nd floor & the street noise was non existent. The grounds & pool area were fantastic 10/10!

Room Tip: We stayed on the 2nd floor and had access to pool and BBQ facilities on the same floor. Limited view...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 24 June 2014
Dear Matt L
We loved your review, thank you for taking the time to post this - much appreciated.
Best wishes,
Brian
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Brisbane, Australia
Level Contributor
68 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 June 2014 via mobile

Stayed in a one bedroomed garden view apartment which was actually quite large. The apartment was well equipped with everything needed to self cater. The resort is very centrally located with access from both the Esplanade and Abbott Street, with the main entrance located in level 1 and accessed from Abbott Street. The resort is an easy walk from the train station (about 800 metres) and a 10-15 minute taxi ride from the airport (approx $20). The resort has a very nice barbecue area and a good pool. There are plenty of good restaurants and pubs along the Esplanade, all within very easy walking distance of the resort. The night markets are located virtually below the resort and run every night from 4.30 until about 10.30pm. Perhaps the only downside to being so close to the markets is the smell of cooking from the many food outlets, but it didn't really bother us. Megan on reception was very friendly and extremely helpful; nothing seemed to be too much trouble. I would certainly recommend the resort and stay there again.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 24 June 2014
Dear Sue M
You covered a few things which many first-timers here would be glad to know about: central location, distance to station, taxi details to airport etc. Thank you for your very well written review. Yes, Meegan is a wonderful receptionist, our small team appreciate her passionate and friendly attitude, as do many of our guests.
Best wishes,
Brian T
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Currumbin, Australia
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 June 2014

I stayed with two friends in a twin bed apartment (number 407) with the sofa bed folded out for the Cairns Half Ironman in June. We were most impressed with the location - two street entrances, right beside the night markets and opening out onto the restaurant strip in the middle of the esplanade. There is even a tour desk in the complex.

We chose an ocean view room to watch the last ironmen and women come in, and despite the extra noise (which we expected) we enjoyed a lovely panorama and proximity to the atmosphere of the esplanade. The price was reasonable for a busy weekend which books up months in advance, keeping in mind that one must pay extra for daily servicing.

Service was impeccable, with special thanks to Meegan (for whom nothing was too hard) and Brian (who came down and let us into the luggage room promptly after checkout even though we had failed to read the sign informing us of their early 2pm public holiday front desk closure.)

My favourite feature of the room was the spa, which had a view of its own (clear screen out into the living area with covering shower curtain if needed.) It was well utilised! The hotel and decor are a little older and would benefit from a facelift, but this did not detract from our comfort. The apartment was comfortably big enough for three people, a bike and various triathlon paraphernalia. Room 407 could have done with a larger TV (not that we used it) and new rubbish bins/crockery.

I award this hotel five stars not because of its luxury (that wasn't what I was going for) but because I felt that the location, staff and facilities made a perfect base for a getaway in Cairns, and I wouldn't hesitate to stay here again.

Room Tip: Pay a little bit extra for an ocean view room - great part of the whole experience
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth-Ellen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 24 June 2014
Dear regmarks,
Your excellent review is well received - I can assure you. The whole team here was most appreciative of your kind words. You covered all the issues that can make or break a happy stay and I am glad to have passed your critical and experienced examination. We hope to see you back next year.
Best wishes,
Brian
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Australia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 June 2014

We stayed 3 Nights at The Breakfree Royal. Our room on the 5th floor had a front facing view on the Esplanade and the Marina which was fantastic. The girl on check in when we arrived was very pleasant and happy to answer any questions I had. The unit was well appointed, clean, and spacious. I have to disagree with the previous poster who commented the resort was "very run down" and dirty. I did not see any evidence of this during our stay.? The location is fantastic with the resort directly above the Night Markets and the endless eateries/restaurants to choose from within walking distance. Have previously stayed twice at the Rydges Tradewinds further down the esplanade which was pleasant but we enjoyed Breakfree more for its facilities, service and location. Will be a definite choice of ours on our next visit to beautiful Cairns.

Room Tip: Front Facing Rooms On Higher Offer Great Views of the Esplanade and Marina.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jsj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 8 June 2014
Dear jsj67,

Thank you for your wonderful review, you have restored my faith in human nature following the previous review! I hope we will see you back here, it will be a pleasure to shake your hand.

Thanks again,
Brian
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Toowoomba, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

Apart from the excellent customer service and convenient location this place is dirty worn and old - rooms smell like stale alcohol and ciggerette smoke and lift and hall way like spew very disappointed. Very run down

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachaeltra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, 6 June 2014
Dear Rachaeltra,
I wonder if you realise how shattered we are to read your review! We appreciate your "excellent customer service" and "convenient location" comments but we just don't believe the rest of your review! Nothing was mentioned to reception about smelly rooms or smelly lifts or smelly hallways! No one complained including you. And if you care to read some of our other reviews you will find that just about everyone else comments on clean, comfortable spacious apartments. So I'm putting your review into my "impossible to please everyone" category.
Brian
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Additional Information about BreakFree Royal Harbour Resort

Property: BreakFree Royal Harbour Resort
Address: 73 - 75 The Esplanade | Cars enter at 60 Abbott Street (Level 1), Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Cairns
#3 Luxury Hotel in Cairns
#10 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BreakFree Royal Harbour Resort 4*
Number of rooms: 36
Official Description (provided by the hotel):
Cairns is the primary gateway to the Great Barrier Reef, Daintree Rainforest and Tropical North Queensland's outback. From a great waterfront location overlooking Trinity Bay and the spectacular Cairns Lagoon, BreakFree Royal Harbour is perfectly positioned for guests to enjoy the best of this vibrant tropical city. The resort is within walking distance of Cairns CBD and the bustling hub of the Esplanade's restaurants and cafes. The famous Cairns Night Markets are on the hotel's doorstep and the Reef Casino is nearby. BreakFree Royal Harbour offers self-contained one bedroom garden spas with a private courtyard and one bedroom ocean view spa apartments with a private balcony all including kitchenettes, laundry facilities, spa, air conditioning, internet access, ironing facilities, hair dryer, digital TV and a VHS/DVD player. From the level two pool deck, guests can enjoy views of the ocean, Cairns Lagoon and the passing parade of marine vessels heading out to the Great Barrier Reef. Guests can enjoy recreational facilities including a swimming pool with sun deck and shade, gymnasium and BBQ facilities. Cairns is a city of many moods. The crisp clear air of its mornings, the tropical warmth of its days, as well as balmy nights lit by the moon shining over Trinity Bay offer an unmatched appeal and BreakFree Royal Harbour is the place to enjoy it. Please note: For guests arriving by car, including taxi, please arrive at our rear entrance where Reception and car parking is located - Level 1, 60 Abbott Street. This is above the Night Markets. ... more   less 
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Also Known As:
Breakfree Royal Harbour Hotel Cairns
Breakfree Royal Harbour Cairns

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