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Rydges Plaza Cairns
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Reviews (536)
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Reviewed 16 December 2013

The attitude and manner of the managment and staff more than compensate for the few short comings of this hotel. The breakfast buffet is still the best being served by any of the Rydges hotels, they just need to add tomato juice.

  • Stayed: December 2013
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 10 February 2014

Hi David,
Thank you for your review of Rydges Plaza, Our Rise breakfast is great – one of the best in town we believe and I will pass on your comments to the team up in Lilo, and we always have tomato juice on hand so please let us know and we can accommodate.
Once again thanks and we look forward to seeing you again soon
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

I went to cairns at the beginning of November and stayed for 2 nights. First there was no parking available so you have to park on the streets and the receptionist wasn't welcoming . She had a blank look on her face and didn't bother much.

Room was ok for the price i paid. Location of the hotel is good , its near the main esplanade area ( Though there are better hotel even closer to the city .

There are two Rydges hotels in cairns, so better to find out which one you are booking.

  • Stayed: November 2013, travelled with friends
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Thank Saurabh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 10 February 2014

Hi there,
Thanks for your review; we can’t agree with you more about our location it is so close to everything Cairns has to offer and all within easy walking distance. My apologies regarding your check in and we have spoken to the team as we pride ourselves on our service.
Once again thank you and hope we get another chance to show you what we can do.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013 via mobile

This hotel is old and the amenities are way past their 'use by' date. Every time the toilet was flushed in the room beside ours, the pipes screamed. There is mould on the walls, which is a safety issue. The room wasn't cleaned properly, and the sheets smelt like someone else had slept in them before us - very disconcerting. WIFI cost was separate from the room & overpriced. There is no gym. Taps in the shower left water dripping for some time after use. Our room service tray from dinner wasn't collected until after 1pm the following day. The room has a permanent 'damp' smell. Every time we used the lift from the carpark, there were large crates of dirty towels & linen at the lifts as well. We will not be back.

Stayed: December 2013, travelled on business
1  Thank JudiJabour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

The position is good. Staff were friendly and helpful, reception area and restaurant are nice. Bathrooms do need upgrading. Room was like ice on arrival, so turned off air con and opened door. Can accept this is the tropics, and maybe we were in an unrefurbished room as there was considerable mould on the ceiling, the light above the mirror was mouldy and rusted and several other areas were not maintained the best. The bathroom had not been cleaned properly. Had a meal in the restaurant, was thoroughly dissappointed, but when we mentioned this, they at least gave a good discount.

Room Tip: We were on floor 7 mountain view so maybe not as yet refurbished.
  • Stayed: November 2013, travelled as a couple
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1  Thank mariaNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 10 February 2014

Hi Maria
Thank you for taking the time to write us a review. We appreciate your feedback and since your stay in November the housekeeping team has been working tirelessly to ensure our standards are met and exceeded. I also appreciate the comments regarding our customer service and will pass on to our team. We do hope that we get another opportunity in the near future to show you what we can and do do regularly here at Rydges Plaza.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Close to esplanade, 5 minutes stroll but far away from any noise and bustle. Nice welcome from staff and plush foyer entrance. I stayed on 4 th floor, lifts a bit slow but not too bad. The room smelt a bit musty when I first opened the door but hey this is the tropics and I've also experienced this in pricier hotels. 10 minutes with the window open and all good. Room was very large with all amenties, bathroom needs updating i was very 1990's cracked tiles, hot water tap on bath didnt work, marked floor tiles. I stayed here through work for a couple nights and would stay again. The brand name of Rydges is good but they need to invest a bit of money in upgrading bthrooms please.

Room Tip: Join up to the rydges reward program it's free and the next time you visit any rydges you get a few exta benefits, late check out is good.
  • Stayed: September 2013, travelled on business
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Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 3 December 2013

Hello Mark,
Thank you for your review. We appreciate your feedback as it helps us to ever improve our services and facilities. I am disappointed to read that you experienced a few issues during your stay with us and these have been addressed with the relevant department heads.
Look forward to seeing you again soon
Regards,
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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