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“Woefully inadequate ”

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Rydges Plaza Cairns
Ranked #59 of 64 Hotels in Cairns
Reviewed 20 January 2014 via mobile

Don't be seduced by the flashy reception area. My room had tired decor, lights that don't work, ill-fitting curtains, stained bathroom fittings and shoddy furniture. Good, central location but desperately in need of refurbishment. There are many better places to stay in Cairns.

Stayed: January 2014, travelled on business
1  Thank The_man_in_Seat_29C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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323 - 329 of 494 reviews

Reviewed 9 January 2014

The Rydges was good value for money, compared to Perth prices. $190 a night between Christmas and new years is not too bad. The location is ok, a couple of hundred meters to the cafe strip. The rooms are starting to show there age, showers in baths I didn't like. They were comfortable and clean. It has a nice pool and pretty good views.

  • Stayed: December 2013, travelled as a couple
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Thank Rod H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 9 March 2014

Hi Rod,
We appreciate your feedback especially coming from a seasoned traveller. Couldn’t agree with you more regarding our location we think we are in the perfect location for shopping, eating out and a trip to the reef. Also taken on board you comments regarding our bathrooms and we are addressing.
Hopefully we get to see you again next time you are up in the FNQ.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

My two girlfriends and I stayed here on New Years Eve.... Disaster on all fronts... Despite there being two queen beds in the room they insisted on charging us an extra $52 for the one extra guest who ‘wasn’t on the list’. At this point the manager ‘Paul’ was rude, belligerent and just plain offensive to us all. However despite the extra guest not being an in post on any extra laundry or bedding and paying the extra $526 - there was no extra towel/s provided, nor coffee cups, glasses – well anything really. Then at check out – all the lifts were broken (that no one had told guests about) – so after 10mins of waiting, we then went down the staff service elevator (disgusting!) and out the back entrance and then had to drag our luggage around to the front for check out – all with no assistance, guidance or apologies. My husband and I have stayed here a couple of times – on all occasions, its felt old and dated with no services – even the pool bar has never been open, and on all occasions they’ve failed with room service (we even had to go down to the foyer to get an ice bucket!). So after the most recent epic fail – we’re done, never again Rydges plaza…. We’ll go back to the Hilton and Harbour Lights thanks!

Room Tip: Go to a different hotel!
  • Stayed: January 2014, travelled with friends
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2  Thank Kylie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

The attitude and manner of the managment and staff more than compensate for the few short comings of this hotel. The breakfast buffet is still the best being served by any of the Rydges hotels, they just need to add tomato juice.

  • Stayed: December 2013
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 10 February 2014

Hi David,
Thank you for your review of Rydges Plaza, Our Rise breakfast is great – one of the best in town we believe and I will pass on your comments to the team up in Lilo, and we always have tomato juice on hand so please let us know and we can accommodate.
Once again thanks and we look forward to seeing you again soon
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 9 December 2013

I went to cairns at the beginning of November and stayed for 2 nights. First there was no parking available so you have to park on the streets and the receptionist wasn't welcoming . She had a blank look on her face and didn't bother much.

Room was ok for the price i paid. Location of the hotel is good , its near the main esplanade area ( Though there are better hotel even closer to the city .

There are two Rydges hotels in cairns, so better to find out which one you are booking.

  • Stayed: November 2013, travelled with friends
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Thank Saurabh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 10 February 2014

Hi there,
Thanks for your review; we can’t agree with you more about our location it is so close to everything Cairns has to offer and all within easy walking distance. My apologies regarding your check in and we have spoken to the team as we pride ourselves on our service.
Once again thank you and hope we get another chance to show you what we can do.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 4 December 2013 via mobile

This hotel is old and the amenities are way past their 'use by' date. Every time the toilet was flushed in the room beside ours, the pipes screamed. There is mould on the walls, which is a safety issue. The room wasn't cleaned properly, and the sheets smelt like someone else had slept in them before us - very disconcerting. WIFI cost was separate from the room & overpriced. There is no gym. Taps in the shower left water dripping for some time after use. Our room service tray from dinner wasn't collected until after 1pm the following day. The room has a permanent 'damp' smell. Every time we used the lift from the carpark, there were large crates of dirty towels & linen at the lifts as well. We will not be back.

Stayed: December 2013, travelled on business
1  Thank JudiJabour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

The position is good. Staff were friendly and helpful, reception area and restaurant are nice. Bathrooms do need upgrading. Room was like ice on arrival, so turned off air con and opened door. Can accept this is the tropics, and maybe we were in an unrefurbished room as there was considerable mould on the ceiling, the light above the mirror was mouldy and rusted and several other areas were not maintained the best. The bathroom had not been cleaned properly. Had a meal in the restaurant, was thoroughly dissappointed, but when we mentioned this, they at least gave a good discount.

Room Tip: We were on floor 7 mountain view so maybe not as yet refurbished.
  • Stayed: November 2013, travelled as a couple
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1  Thank mariaNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 10 February 2014

Hi Maria
Thank you for taking the time to write us a review. We appreciate your feedback and since your stay in November the housekeeping team has been working tirelessly to ensure our standards are met and exceeded. I also appreciate the comments regarding our customer service and will pass on to our team. We do hope that we get another opportunity in the near future to show you what we can and do do regularly here at Rydges Plaza.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Cairns
Price Range: £92 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Official Description (provided by the hotel):
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel

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