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“Good location but downhill from there”

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Rydges Plaza Cairns
Ranked #59 of 64 Hotels in Cairns
Reviewed 5 August 2014

Hotel is positioned beautifully in the centre of the city area. Walking distance to a huge slection of restaurant, shopping centres and the esplanade precint.
Rooms themselves are very dated. My room was situated on the 8th floor and it was stuffy with a strong smell of stale wet carpet that did not go away.
Room was a decent size with separate lounge and coffee table.
Bed was reasonable but pillows extremely flat and uncomfortable.

Stayed: July 2014, travelled on business
2  Thank ChonyBails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 11 August 2014

Hi there,
Thank you for taking the time to write us a review about your recent stay. As you point out our location is great for a spot of shopping or for a trip out to the reef. We are working on our refurb for the remaining floors so please watch this space. Our Rydges Dream beds are perfect for a good night’s sleep and we will have a look at the pillows in your room as it sounds like they need changing.
Once again thank you and we look forward to seeing you on your next trip to the FNQ.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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298 - 304 of 508 reviews

Reviewed 1 August 2014

When we arrived in Cairns we struggled to find anywhere in which we could sleep, however this hotel only had one room available. Although the prices were steep, we were unable to decline as most other places were also fully booked. This Hotel room did not include breakfast, however there were places round the corner that served lovely food.

  • Stayed: December 2013, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Charlie2k13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 11 August 2014

Hi Charlie,
Thanks you for your review. It looks like you chose a busy time to visit Cairns. Our location is perfect for an early morning walk around. Next time in Cairns you should get along and try our Rise breakfast we think it is one of the best in town.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 29 July 2014

2 nights for our family of 2 adults and 2 kids with a great view of the pool and over the city. Rooms are a great size. The staff were very friendly and actually read the notes you add on when you book. Breakfast was included in the package we selected and it was unbelievable value for money! Could use an fresh coat of paint and upgrade some stuff but we were still very happy with the place. Will definitely stay there again.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Cowgirl0278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 30 July 2014

Hi there,
Thank you for your great review. Our staff are a huge asset to us here at Rydges Plaza and your comments have been well received. We look forward to welcoming you back next time you are up here in the Far North Queensland.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 27 July 2014 via mobile

The price was fairly steep and for this we were still asked to pay $10 for parking we night.

The bathroom looked older than me, definitely needs an upgrade if they think they can get away with charging that much.

The beds were comfy though and a great view and location.

The check in staff was very very very courteous (a Japanese lady).

I give it a meh score...

Stayed: July 2014
2  Thank lukesalakas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 31 July 2014

Hi Luke,
Thanks for taking the time to write us a review of your recent stay here at Rydges Plaza. Appreciate your comments regarding Yuki one of our great Front Office team members, and we agree our location is perfect and you cannot beat the Rydges Dream bed for a great night’s sleep.
Hopefully we get another chance to see you in the near future.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 23 July 2014 via mobile

I stayed 5 nights and the rooms are ok and the bed fine. I didn't eat in but the restaurant seemed fine with a good selection of dishes. Overall the place is looking a little tired, rusty shower fittings etc. The staff were great though and it is in a very central location close to the casino and esplanade. I'd probably stay somewhere else if I was visiting cairns for pleasure and not business.

Stayed: July 2014, travelled on business
2  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 23 July 2014

Hi John,
Thank you for taking the time to write us a review on your recent stay at Rydges Plaza Cairns, I am glad that you enjoyed your stay and you are right in saying that our location is perfect to see the best of what Cairns has to offer.
Again thank you and we do hope to get another chance to see you here at Rydges Plaza.
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 23 July 2014

Excellent location, rooms were decent, beds comfy and friendly service. Great price on the room. Have stayed in others that were not as central or as nice for more money. Easy walking distance for entertainment, dining or shopping. Thanks Rydges :)

Room Tip: easy walking distance for eating, entertainment and shopping. Highly recommended and a good price t...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank TriciaRenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 23 July 2014

Hi TriciaRenee,
Thank you for your great review. You are right in saying that Rydges Plaza is central perfect access to everything Cairns has to offer. And yes the Rydges Dream beds always allow for a great night's sleep.
Thanks again and look forward to seeing you next time you are in Cairns
Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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Reviewed 15 July 2014

Myself and 4 other colleagues spent 5 nights at the Rydges back in May for business.

Impressions were quite negative:

* Showers disgustingly rusty
* Dust and mould everywhere
* Dead cockroaches and hair found within bed linens
* I personally had a piece of chocolate sitting on the floor under the minibar the whole time (which means there has been no vacuuming)
* Bed bugs in one of the rooms
* Minibar items expired 4 months ago

Very happy to finally check out, some of our credit cards got charged (with no authorisation from our end) even though there was a company card on file. On top of the room charge, some of us got charged some random $50 fees which took almost a week to clear in our bank accounts.

Spoke to the hotel and barely got a reply let alone an apology.
Would definitely explore other options if I had to go back to Cairns.

  • Stayed: May 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank lauri2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 23 July 2014

Hi Lauri,
I was extremely disappointed to read your review regarding your experience at Rydges Plaza Cairns. I have alerted the Executive Housekeeper about your cleanliness comments, and these areas will be of a central focus of the team to improve. Your bed bug comment is a little off the mark as we had the room professionally checked and no traces were found, though these are known to travel within guests own luggage. I have also spoken with our reception team about the comments made and though apologised at the time and via email – please accept my further apologies for the inconvenience. Being from within the hotel industry yourselves I am sure you realise mistakes can happen from time to time.


Regards
Rob von Hartitzsch
General Manager
Rydges Plaza Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Cairns
Price Range: £86 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Official Description (provided by the hotel):
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel

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