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“Our alternative to the Backpackers across the street”

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Rydges Plaza Cairns
Ranked #59 of 64 Hotels in Cairns
Reviewed 25 August 2009

The rooms have obviously been renovated recently. The room itself was fantastic, modern, and the beds were very very comfortable. Although the room was obviously updated the bathroom seemed to lack the same feel as the room. I think maybe the bathroom let the room down a little bit.

This accomondation is in the heart of all the action which is perfect for our reason to travel to Cairns. The service polite and efficient. Off the street parking was a definate bonus.

  • Stayed: July 2009, travelled with friends
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Thank Twyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 29 September 2009

Thank you for your contructive feedback. The hotel has recently refurbished all hotel rooms and bathrooms on floors 9 and 10.

The hotel is certainly well located and prides itself on the quality of service.

Once again Thank you!

Wayne Woods
General Manager

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463 - 469 of 497 reviews

Reviewed 19 August 2009

Very good as for location as every thing was at a walking distance. Staff were terrible had clue what they were doing-
1- No portars to take your bags.
2-confused lifts- dont know whether they gong down or up
3- Room not ready even at 3 pm??? check out time btw is 11am!!
4-To use the safe in room please pay!
5- To get an adaptor please pay!!
6-When asked housekkeping to clean the cups she says sorry we only do it once a day.
7-Told them to change sheets the next day says she wont because she didnt find them dirty!!
8- No staff could be found on first day of breakfast......and when she appears she screams at me for using the telephone on her desk.....for Gods sake was only calling another room.
9 very scantilly staffed hotel....no one bothers to smile or help. Absolutely no human element!!

For the rate they charge you could find much better hotels. Never ever stay here.....I would rate this hotel as below average not even give a star

  • Stayed: August 2009, travelled with family
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1  Thank cheeseysmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 29 September 2009

Thank you for taking the time to provide us with your vauluable feedback.

With a new General Manager, Rydges Plaza Cairns is currently undergoing a great emphasis on service and focus on exceeding our guest’s expectations. This is what differentiates us from other hotels.

I am confident you will notice a remarkable difference in service quality during your next visit.

Wayne Woods
General Manager

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Reviewed 19 August 2009

We have booked an Executive Suite for one night and we have been allocated room 905 - level 10 is the top floor. The room is very spacious, it has a king size bed and a separate lounge area. It also has a small kitchen with fridge and microwave oven however, there is no stove and fry pan etc - was a bit surprised but not a problem at all. The bathroom has apparently been refurbished and it has a rather appealing vanity unit. There are two LCD TVs - one for the lounge area and one for the bedroom - how fantastic is that? As the room is located on level 9 and fairly high up, you can get a nice ocean glimpse when you are sitting up on the bed. You almost get 270 degree view of the City.

Overall, I am rather happy with the hotel and the quality. However, there was one incident which almost ruined the experience. It appeared the previous patron of the room had wet the bed and there was a terrible smell. I rang reception, Pete promptly came to the room to inspect the bed and confirmed my suspicion was correct. I was then given an identical room just one floor down. To compensate this mishap, we were also given complimentary breakfast.

I would like to make a special mention to thank Bec and Pete for their efforts to address the reported incidently promptly. Their customer focus and service is absolutely outstanding! Thank you.

  • Stayed: August 2009, travelled as a couple
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Thank au_syd_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 29 September 2009

Thank you for taking the time to scribe your wonderful comments.

I am delighted you enjoyed your stay and look forward to welcomung you back to the hotel.

Wayne Woods
General Manager

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Reviewed 4 August 2009

We chose Rydges because of it's central location for shopping and viewing the attractions of Cairns. Rooms were average, bathrooms were old and the shower over the bath didn't have a rail. Could be a potential hazard as they had tiled up to the edge of the bath . Beds were comfortable and clean.
However , the hotel is surrounded by hotels and noisy backpackers that party on to the small hours. Can still be heard even with doors closed. An elderly couple who had stayed a week were exhausted after their hoiday as they hadn't slept a wink . All of our travel companions were seriuosly lacking sleep. Staff were friendly but most lacked local knowledge.

Would be ideal for those who like to party!!

  • Stayed: July 2009, travelled with family
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2  Thank RosalindPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 29 September 2009

Thank you for your constructive comments. Your feedback provides us with an opportunity to constantly improve and for this I thank you.

Wayne Woods
General Manager

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Reviewed 12 May 2009

Friendly staff, location was very good, close to the Cairns Esplanade and Lagoon. Sufficient indoor parking available.
Lobby was under re-modelling. Room was spacious, clean and very nice.
Good elevators, nice laundry facilities but very pricey (3 AUD per wash or drying).
Excellent bed and good view from the balcony overlooking the swimming pool and a big part of the city.
99 AUD per night, booked via bookings.com

  • Stayed: April 2009, travelled as a couple
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Thank Bobbykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Cairns, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 3 June 2009

Dear Bobikat,

Thank you for your feedback, it is invaluable to our business and is what we measure ourselves on everyday. I am very pleased to note that you enjoyed your stay and all that Rydges Plaza Cairns has to offer it's guests.

I hope we have the chance to welcome back in the near future.

Thanks,

Andrew
General Manager

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Reviewed 20 March 2009

Come to Cairns couple of times per year and usually stay with Rydges Plaza due its great central location and friendly efficient staff - what has happened??
when i phoned the reservations team i was quoted 3 different rates- all of which are much pricier than what my colleague and i usually pay. When asking about our business rate the young lady got quite rude and argumentative. On arrival at the hotel there was a stuff up with my booking, the gentlemen checking me in tried to say i had been booked into a different hotel but then realised my name was spelt incorrectly. Breakfast was very average and ive noticed the rooms have had a bit of an upgrade but have the same mouldy carpet.- beds are very comfy but i must say staff morale in this establishment definately needs improving. I will think twice before staying in this hotel again.

  • Stayed: March 2009, travelled on business
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1  Thank Trev6727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Cairns, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 22 March 2009

Dear Trev6727,

I was dissapointed to hear your impression of Rydges Plaza Cairns on your recent stay with us. It is dissapointing to hear that a staff member was not displaying our usual high level of service. It is the service that we pride ourselves on and your comments certainly highlight the point that one piece of bad service can taint the entire impression that our guests form of our hotel. I

will be following this up with our reservations team to ensure we do not have any repeat mistakes.

I sincerely apologise for the errors made when making your booking and hope that we will have the chance to welcome you back in the near future to prove that this was an isolated incident.

Kind regards,

Andrew
General Manager

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Reviewed 17 February 2009

I recently stayed here for work in Cairns. I had not stayed here in a while because it was getting dated like many of the hotels in Cairns. I had booked cheap over the net for $109 and this was a real bargain.

The hotel has been refurbished and was a pleasure to stay at. The room was comfy, the large LCD worked unlike some other Rydges hotels. The bathroom was large and overall was perfect to stay at for business.

Room service was well priced and tasted great. Great location in the city near the bars and clubs and only a few blcoks from the esplande.

The balocny was small but you are not there to stay on the balcony. Parking was free and undercover.

Good Yum Cha below as well....

  • Stayed: February 2009, travelled on business
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1  Thank Musrag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Cairns, General Manager at Rydges Plaza Cairns, responded to this reviewResponded 16 March 2009

Dear Musrag,

Thank you for your recent feedback regarding your stay with us at Rydges Plaza Cairns.

We completed a $1.5 million refurbishment in January 2009 and are very pleased with the results and are getting great feedback from our guests. This refurbishment, along with our central location make Rydges Plaza Cairns the best choice in Cairns.

I look forward to welcoming you back in the near future.

Regards,

Andrew
General Manager

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Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Cairns
Price Range: £91 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Official Description (provided by the hotel):
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel

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