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Novotel Cairns Oasis Resort
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Reviews (2,457)
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511
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1,239 - 1,244 of 2,457 reviews
Reviewed 11 November 2013

Great stay. Sorry it was overnight only, but we had a flight early the next day.
Right then, we were upgraded to a suite which was sweet. had the most comfortable beds, and nights sleep.
Booking in was an issue as there was only one girl on reception and there were 4 of us waiting. Apart from the bloke in front of me, everyone was cool as she was doing the best she could.
We had room service dinner - usual room service stuff, but the breakfast was sensational.
All in all, good value, and yes, we'd stay again

Room Tip: Well of course the higher up you are the better
  • Stayed: November 2013, travelled as a couple
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Thank Medici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 13 November 2013

We are glad to read that you enjoyed your stay at the resort and that you got a good night's sleep. While I am sorry to learn that it was slow to check-in to the resort I am pleased to discover that you felt we represent good value and that " ... breakfast was sensational".

Hopefully next time you stay with us it will be for more than one night.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013 via mobile

We stayed here with a tour group. As someone mentioned previously the beds are very soft. However, the service we had by the front desk was very good. They changed our money for a very good rate compared to any currency exchange, free Wi-Fi available in the lobby, and they are located in a nice walking distance to many restaurants. The restaurant is only OK for a super buffet. The breakfast buffet was better with them having pastries of all kinds, several kinds of bread for toast, local sausage, several cereals, fruits, and something that resembles spaghettios or beans (one or the other never both). The rooms are what I would call typical American having a blow dryers and a mini fridge mostly stocked. We would consider staying here again.

Stayed: November 2013, travelled with friends
Thank Wendy-CakeTurners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013

Fairly bland place. What you would expect from Novotel in most places. My wife and I have stayed there several times and only once did we have cause to complain when we were put into the un-refurbished part of the hotel. I believe the entire property has now had its makeover so all rooms would be clean and modern.

Good-ish breakfast.

As with a lot of places in Cairns, not 5 star, but that's OK because they do not claim to be nor do they charge as such.

  • Stayed: August 2013, travelled as a couple
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Thank RNS1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

Poor quality beds has let this property down, I doubt if I would not stay there again as from asking around it appears to be a common problem. Take some pointers from Ibis Townsville on good quality beds and old fashion customer service, they excel in it.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Accorhotels.com
1  Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 7 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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