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“Great Stay & Value for $”

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Novotel Cairns Oasis Resort
Ranked #21 of 64 Hotels in Cairns
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2,221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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English first
Port Douglas, Qld
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 December 2013

The meal in the restaurant was served cold and sent back and only half the meal was reheated. Neighbouring room was very noisy and annoying. One female staff member at reception was very helpful. We have stayed at the Novotel a number of times at it is a shame the quality and service of food in the restaurant has deteriorated over more recent times.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Dianne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim289
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 December 2013

Stayed at the Novotel with a group. Alright for a couple of days when one wants to visit the Reef. Rooms were clean, but somewhat old. Its a 10min walk to the promenade with restaurants etc. Major annoyance were the many bats in the trees. Breakfast not worth 25 AUD in my opinion as well. Pool is nice, fitness area way way way too small and old. Pls update and give the entire hotel a major facelift.

Stayed December 2013, travelled with friends
Helpful?
1 Thank Tim289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, 26 December 2013
While I am pleased to read that you enjoyed the large resort style pool and our convenient location, I am sorry you feel the breakfast is not value for money and our guest rooms need a facelift.

It is also disappointing to discover that your stay was impacted by the presence of the Spectacled Flying Fox colony that roost in trees nearby the resort. Although the roost is protected the local council recently received permission to move them away from the CBD. We understand from local media reports this will take place in the new year. In the meantime we try to allocate all guests a room located away from the flying fox roost when occupancy allows.

Once again we are sorry you had this experience and we hope to welcome you back to a Novotel hotel in the future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gravesend, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 December 2013 via mobile

This hotel was in a perfect location to access the attractions Cairns has on offer. The hotel staff were attentive and the provision of free Wifi in the lounge area an advantage. The pool area was clean and chairs readily available. The restaurant and bar meals were very good.

Stayed December 2013, travelled solo
Helpful?
1 Thank Mavis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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