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Novotel Cairns Oasis Resort
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Reviews (2,455)
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510
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594
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1,164 - 1,169 of 2,455 reviews
Reviewed 6 February 2014

It feels like one of those tired country pub rooms that has stained grout in bathroom tiles, a shower head that sprays in every direction apart from where you need it (why don't the cleaning staff report this stuff to maintenance?), very dated curtains and carpet, and just needs a good 'shake-up'...
I wouldn't recommend this establishment.

Stayed: January 2014, travelled on business
2  Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Rate as three star not four.
Basic and bathroom smelt,hotel shampoo and shower gel was terrible so defo take your own.
Beds were very comfortable and hotel in good location,but beware that hotel is surrounded by thousands of bats,and not hotels fault but the smell of them isn't nice.
Very good buffet breakfast,but just disappointed that it wasn't to standard of a four star hotel.

Stayed: January 2014, travelled as a couple
2  Thank Jenn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 4 February 2014

While we are pleased to read your positive comments about the comfy beds, the very good buffet breakfast and our central location, we are sorry to learn that your stay was impacted by the presence of the Spectacled Flying Fox colony that roost in trees nearby the resort. We understand from local media reports that the local council has received permission from the Queensland Department of Environment to move them away from the CBD, and this should take place in the next few months. In the meantime we try to allocate all guests a room located away from the flying fox roost when occupancy allows.

We look forward to welcoming you back to Novotel in the future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 February 2014

Our stay in the hotel was pleasant enough. Hotel is in an excellent location. Be aware that this hotel is surrounded by a colony bats. If you are looking to walk in and out of the hotel you will have to battle through the noise and smell and be prepared to be covered in bat poop ! The area around the back of the hotel is covered in poop and even around areas of the pool and on poolside chairs. The smell was intense. Although the hotel was good and we had no issue with anything inside we would not return due to the bat problems. There are literally thousands in all of the trees surrounding the hotel.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nigel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 2 February 2014

Thanks for taking the time to post feedback on Trip Advisor.

We are sorry to learn that your stay was impacted by the presence of the Spectacled Flying Fox colony that roost in trees nearby the resort. We understand from local media reports that the local council has received permission to move them away from the CBD, and this should take place in the next few months. In the meantime we try to allocate all guests a room located away from the flying fox roost when occupancy allows.

We look forward to welcoming you back to Novotel in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 2 February 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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