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“Great Location and pool area”

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Novotel Cairns Oasis Resort
Ranked #21 of 63 Hotels in Cairns
Reviewed 8 February 2014

Myself and my friend stayed here over the busy Chinese new year weekend,the hotel is situated near the esplanade so is a great base for shops bars restaurants and trips.Our room overlooked the main area where the bats are,once you get used to them they really are quite spectacular especially when they take flight in the early evening for around an hour or so,they never pooped or peed on us so we weren't bothered at all by them.Our room was nice and air con worked very well and wasn't noisy,beds were very comfy and slept really well all 3 nights.We did request a wake up call on our second day which never happened luckily we woke up anyway,on our last day we requested another wake up call for a very early flight home told the reception of previous problem,they checked our phone and realised there was a fault with the line,so they came and knocked on our door to make sure we woke up.Overall the hotel was very nice,staff very helpful and polite ,it was probably a peak time when we visited this hotel and it did seem very organised and friendly.We didn't eat here in the eve,but the breakfast was very good with lots of choice.My only quibble would be that the bar seems to shut quite early,we came home one eve early around 11 hoping to have a beer in the bar and it was shut.

Room Tip: If you don't want to be near the bats you can request this
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  • Stayed: February 2014, travelled with friends
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Thank Rebecca V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 9 February 2014

Pleased to discover that you found our beds are very comfy and you enjoyed using our large resort style pool. While I am sorry to learn that you didn't receive a wake up call on your first night, it is good to read that our team made sure your phone was promptly replaced and we took extra efforts to make sure you got a wake up call on day 2.

I look forward to sharing your comments on how nice and polite our staff were with the resort team, and I hope we get to welcome you back to Novotel one day.

Kind regards,

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1,077 - 1,083 of 2,352 reviews

Reviewed 8 February 2014

This was our second stay at the Novotel Cairns. Got a good price with a Wotif mystery hotel deal - would not be happy at all if I had paid full price.
Everything in this hotel is adequate - which was ok, because we had paid less than $100 a night. The location is great, close to the Esplanade and an easy walk to the marina. We like the bats, but they are pretty messy on the paths around the hotel. Very glad that our room did not face directly onto the bat trees.
Our room was clean but had seen better days - carpet stained and walls battered.
There was a long wait every time we needed to speak to people at the front desk, including checking in and out.

  • Stayed: January 2014, travelled as a couple
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Thank Linzjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Carmel L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 February 2014

It feels like one of those tired country pub rooms that has stained grout in bathroom tiles, a shower head that sprays in every direction apart from where you need it (why don't the cleaning staff report this stuff to maintenance?), very dated curtains and carpet, and just needs a good 'shake-up'...
I wouldn't recommend this establishment.

Stayed: January 2014, travelled on business
2  Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Rate as three star not four.
Basic and bathroom smelt,hotel shampoo and shower gel was terrible so defo take your own.
Beds were very comfortable and hotel in good location,but beware that hotel is surrounded by thousands of bats,and not hotels fault but the smell of them isn't nice.
Very good buffet breakfast,but just disappointed that it wasn't to standard of a four star hotel.

Stayed: January 2014, travelled as a couple
2  Thank Jenn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 4 February 2014

While we are pleased to read your positive comments about the comfy beds, the very good buffet breakfast and our central location, we are sorry to learn that your stay was impacted by the presence of the Spectacled Flying Fox colony that roost in trees nearby the resort. We understand from local media reports that the local council has received permission from the Queensland Department of Environment to move them away from the CBD, and this should take place in the next few months. In the meantime we try to allocate all guests a room located away from the flying fox roost when occupancy allows.

We look forward to welcoming you back to Novotel in the future.

Kind regards,

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Reviewed 2 February 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank 123mls34567
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 February 2014

Our stay in the hotel was pleasant enough. Hotel is in an excellent location. Be aware that this hotel is surrounded by a colony bats. If you are looking to walk in and out of the hotel you will have to battle through the noise and smell and be prepared to be covered in bat poop ! The area around the back of the hotel is covered in poop and even around areas of the pool and on poolside chairs. The smell was intense. Although the hotel was good and we had no issue with anything inside we would not return due to the bat problems. There are literally thousands in all of the trees surrounding the hotel.

  • Stayed: February 2014, travelled on business
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Thank Nigel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 2 February 2014

Thanks for taking the time to post feedback on Trip Advisor.

We are sorry to learn that your stay was impacted by the presence of the Spectacled Flying Fox colony that roost in trees nearby the resort. We understand from local media reports that the local council has received permission to move them away from the CBD, and this should take place in the next few months. In the meantime we try to allocate all guests a room located away from the flying fox roost when occupancy allows.

We look forward to welcoming you back to Novotel in the future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Cairns
Price Range: £77 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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