This hotel was okay but definately not great. I spent the weekend here with my bestfriend. We advised the hotel prior that we would be arriving early 10.30am, yet when we arried we were advised that we could not check in until AFTER 2pm. With so many rooms and not being a peak time, I find it very hard to believe that they had no other rooms ready that we could have.
The room was nice and beds comfy except the balcony was tiny.
Not one staff member smiled the whole time we were there, it was almost like we were a burden, never have i seen such poor service.
We pre-ordered breakfast when we booked (as it was not included in the room rate), and when we pre-paid our receipt said we had paid for this too, yet when checking out we got a nasty surprise that apparently it is a glich in there system and infact we had not pre-paid for the breaky so we had to pay for it on departure. Breakfast for the amount we paid was not worth it at all. We had to wait for plates and cups each morning as they had run out, most of the fruit was canned, I would have thought they would at least be fresh and the cooked food was a little ordinary.
The pool was nice but we ordered chips to share by the pool for $6 we were given a small bowl, both left very unsatissfied.
We are going back to Cairns, early next year and will not be staying here.
- Official Description (provided by the hotel):
- Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more less
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- Also Known As:
- Novotel Cairns Oasis Hotel Cairns
- Oasis Cairns
- Accor Cairns Oasis Hotel
- Cairns Novotel
- Oasis Resort Cairns
- Oasis Hotel Cairns