We stayed at the Novotel in Cairns on a family trip to North Queensland. First and foremost, the pool is the standout, and that is why we chose this particular hotel. Overall, the hotel is in a great location, fabulous pool, nice rooms, average food and beverage, but uneven service. I'll go into more detail in terms of the rooms in the pool below, but there are a few points worth making first. If you are planning on taking tours while in Cairns, and I think that most people will do so, do your research first. The hotel doesn't have a concierge in the traditional sense, and instead has a "Tour Desk", which is operated by an outside company and which pushes a particular range of products and options. You can get better deals in downtown Cairns, (which is two blocks from the hotel), and at significantly cheaper prices. We bypassed the tour desk altogether, and rented a car and did our own thing. See my review of Cairns as a destination for more detail.
The rooms are a contemporary, nice and light and airy, a good size, and are clean and well maintained. I travelled alone with my six and eight year olds, and a room with two queen beds was more than adequate. The bathrooms are getting a bit long in the tooth, but clean and nice, although it is worth asking for some extra towels - we had two towels in the room on arrival, even though the room was booked for three. The television itself as well as the options (in house movies, selection of channels and so on) need to be upgraded. The television is low res, the remote is counter intuitive, and almost relic from the days before pay TV and iTunes. The system is designed to steer you to the pay per view movies, and the selection of free channels is limited, unless you like Foxsports. I work in the media, and I had to get someone to come up to our room to explain how to actually navigate to the other channels. The wording below the buttons is tiny, (with the exception of the pay per view movie button), and the remote was old enough that some of the wording had rubbed off. A first world problem, granted - but frustrating when on holidays. It is also worth asking for a room overlooking the pool. We initially had a room overlooking the car park across the street, and asked if we could move. It's the same room at the end of the day but with a much more tropical feel.
The pool is amazing - nice little sandy beach, nice and big, with plenty of lounge chairs at various vantage points for watching the kiddlywinks swim. There is a swim up pool bar - always a bonus - which we used most days - a chocolate milkshake for the kids and a glass of bubbles for mum. The poolside food however is disappointing - a limited and not particularly exciting. It's on the expensive side as well, but considering that it's a hotel poolside menu in a resort town that is to be expected.
All in all, the Novotel was a good choice - but if you want a true five star experience you really need to look at Port Douglas!
- Official Description (provided by the hotel):
- Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more less
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- Also Known As:
- Novotel Cairns Oasis Hotel Cairns
- Oasis Cairns
- Accor Cairns Oasis Hotel
- Cairns Novotel
- Oasis Resort Cairns
- Oasis Hotel Cairns