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“a comfortable place” 3 of 5 bubbles
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
Ranked #22 of 65 Hotels in Cairns
Sydney, Australia
1 review
“a comfortable place”
3 of 5 bubbles Reviewed 13 August 2014

a clean,tidy place to relax after a busy day trip. Friendly staff. Nice big swimming pool. The pity thing is the bar in the middle of the pool did not open probably due to winter season. Internet is a bit slow. Overall, it is a comfortable restaurant.

Stayed July 2014, travelled as a couple
Helpful?
Thank Sunny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, 31 August 2014
Dear Sunny L,
Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort.

Your comments about the slow Wi-Fi Service have enabled us to review our speed and we are going to be upgrading by mid-September not only the speed but where you can receive Free Wi-Fi within the hotel lobby, bar, restaurant and pool area.

We are currently reviewing our Pool bar operation and have just recently upgraded & increased the selection of meals available and will be reviewing to extend our operating hours of mid-day to 5 pm. We have closed the Pool Bar when we have had a rainy day and then opened Novo Bar as an alternative facility.

I trust you were able to use the hotels central location to the Esplanade the city as a great base during your stay in Cairns.

Once again we apologise that were not able to experience the Pool Bar and hope we get the opportunity to welcome you back to a Novotel hotel in the future.

Kind regards,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,150 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Perth, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 12 August 2014

Stayed here for 3 nights on our first visit to Cairns. We arrived around 5am in the morning and had booked the hotel for the night before. We were promised a quick check in so we could get off to bed and this was delivered as promised. Room fine, two double beds and pretty quiet overlooking the front of the hotel. All clean. Beautiful pool to look at but did not try it out. Barman pretty friendly and room service staff great but negative reception staff. Check in as I say was fine and check out no problem but service with a smile in between did not happen. They never looked up from the desk as you passed, no welcome vibes at all. Tourist desk not welcoming and glad we had previously booked our tours online. Also no information available on what services the hotel provided, always a negative in my view. Wi Fi available in reception area but was a bit hit and miss.Position of the hotel was good , a short walk to the Esplanade and handy for all the bars, shops and restaurants.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank 28970Julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, 31 August 2014
Dear Sunny L,

Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort.

Your comments about the slow Wi-Fi Service have enabled us to review our speed and we are going to be upgrading by mid-September not only the speed but where you can receive Free Wi-Fi within the hotel lobby, bar, restaurant and pool area.

We are currently reviewing our Pool bar operation and have just recently upgraded & increased the selection of meals available and will be reviewing to extend our operating hours of mid-day to 5 pm. We have closed the Pool Bar when we have had a rainy day and then opened Novo Bar as an alternative facility.

I trust you were able to use the hotels central location to the Esplanade the city as a great base during your stay in Cairns.

Once again we apologise that were not able to experience the Pool Bar and hope we get the opportunity to welcome you back to a Novotel hotel in the future.

Kind regards,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 9 August 2014 via mobile

We stayed here for one night with 2 kids. A mixed bag :-

Positive: Staff service, wedges at the swim up bar, breakfast.

Negative: Freezing Pool - why don't they heat it?!! Room was tiny, beds soft and towels grey - not white and fluffy!

Probably better places to stay....

Stayed August 2014
Helpful?
1 Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

I recently Aug 2014 stayed at the Novatel oasis resort Cairns with 5 other friends. Room was spacious overlooking the pool with little balcony. Walking distance to all shops, restaurants, casino, marina, esplanade. Did spend a small amount of time in the fantastic looking pool. Had breakfast the last morning in the hotel was not that much variety for the price but if you use your Accor card buy 1 get one free becomes reasonable. Will be returning with the family on another trip soon. One very important point to make for the boys $5 pints of XXXX in the Sports bar at the casino.
Cheers

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bourky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 6 August 2014

We were disappointed in this hotel on a recent stay. The room had not table, and one very uncomfortable cane chair. There are no chairs on the balcony at all. The food was, at best, decidedly average. There was broken glass and a discarded towel on the roof beneath our balcony. The whole place is very tired. The management were very understanding and apologetic when we raised our concerns, but overall the experience was not a good one, and most certainly did not live up to expectations of the Novotel brand.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NeverHome3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, 31 August 2014
Dear Travelling_girls2022,

Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort.

It is only when we are armed with our guests comments about how and what are needed to make their experience better are we able to plan for what we need to do. Your comments about the room’s furniture and what is needed has been taken into account and yours with other guest comments will form the basis of what we present to our Owner when our refurbishment programme is discussed.

I trust you were able to use the hotels central location to the Esplanade the city as a great base during your stay in Cairns.

Once again we apologise that you had this experience and hope we get the opportunity to welcome you back to a Novotel hotel in the future.

Kind regards,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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