While the Sebel cannot be faulted as a lovely place to stay, I have complaints about customer service and care. I am always annoyed when add ons occur on my bill when I am checking out. I feel that accommodation providers should set the price that they expect the guests to pay and it should include things such as internet. There is nothing more irritating to be charged a per minute rate for use of the internet. How much can it possibly cost the hotel to have that as a free service. In current times the internet is just about as important as running water. They wouldn't think of charging for running water.
The other complaint that I have is the fine print that I was not informed about.. We checked in after a late flight into Cairns, signed the register and gave a cc guarantee. It was after midnight, we were tired and I couldn't even see the fine print. Apparently it stated that if a credit card was used we would have to pay a credit card fee. It wasn't a lot of money but it was very irritating. Upon check out we were given the option of paying either in Australian currency or American. The person at the desk presented the options that the American Dollars would be a better deal. I opted for the USD and when I got out to the car and looked at the fine print on the bill it stated: "This currency conversion service is provided by the merchant and includes a markup above The Travelex Wholesale cash rate of 3.25%. It further states that I had been offered a choice of currencies. Guest beware - it is another hotel ripoff. I should have been informed that this fee was added on when presented with the choice.
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns