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“Great place for holiday stay.”

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Pullman Cairns International
Ranked #5 of 64 Hotels in Cairns
Certificate of Excellence
Melbourne, Australia
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great place for holiday stay.”
5 of 5 bubbles Reviewed 8 December 2011

Had three nights stay at end of November. It was a great hotel with excellent location, which is close to everything because it is IN the city.
The hotel is classic resort style, not modern design but nice and clean. Bathroom is old style, but it is very big and clean!
Room is very big, bigger than The Hilton. Balcony is very nice. Even the city view room has got tiny bit of ocean view, big plus!
Room service is good and tidy. Service staff is nice!
All good. Highly recommend! Compare to my previous stay in The Hilton, i will recommend The Sebel.
Since it is in the city centre, it was bit noisy at weekend nights.
And the beds can be a bit short for tall people.

Room Tip: If you booked a city view room, it is fine because it has ocean view too!
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,014 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Cairns
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 December 2011

As local Cairns residents, we recently stayed one night at The Sebel to celebrate a birthday. We had a room on the 5th Floor overlooking the Cairns Casino with a small balcony to enjoy the views & fresh air. First impressions of the room were cleanliness, modern & good size. The bathroom was large, very clean & had a bathtub. Bed was comfortable although a choice of pillows plus a mattress topper would improve the comfort levels. The lobby bar was impressive with a live entertainer. Sadly, we were unable to dine at the restaurant due to a 'full house' but we did walk across the road to the 'Tamarind' at the Casino (highly recommended). There was some street noise due to Xmas parties but didn't last long. Breakfast buffet is definitely worth the experience. I would recommend this Hotel to my friends & guests and stay here again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FNQsunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

Just stayed here for four nights with family of four. We found our room on the ninth floor with reasonable harbour views, both quiet and very nice. We had booked with Wotif and cannot fault the value at $530 for the stay. I would agree with some reviews that the hotel is lacking in some areas and I would say it won't be able to hold it´s five star rating much longer. Simple things were being unattended such as pool toilets where the urinal has been removed and not replaced. Shower clothes lines and towel hooks falling off from their mounts, old tv sets in an otherwise lovely room, all small things that add up to lack of maintenance and budget. Thought we would eat at restaurant but overpriced and so much better choices along waterfront at much less money with great views etc. This hotel is still a great place to stay but could really be fantastic if it utilised it´s great pool area better for casual dining (they don't serve food/drink out there after six, ) and checked the maintenance issues. If you get a good price it is still a great option.

Room Tip: Get a higher floor (9 and up) and a corner room (quiet) with harbour view.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iwtiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

Good value for a chain hotel. Friendly helpful staff. Good sized rooms with all the usual amenities although milk for teas and coffees is a bit mean.Remember to turn off the air conditioning fan or it is like staying in a noisy fridge! Buffet breakfast is as you would expect in a five star hotel with lots of variety although the buffet dinner is very fished based and there is not much variety if you are vegetarian. Good location with just a short walk to the Pier where there are lots of restaurants. Enjoyed our brief stay there.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcwheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mackay, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

Firstly, I would like to thank the duty manager at the time (Matthew, I think) for being really friendly, helpful and understanding of our frustration when staying in one of the Executive suites.
We were intending to stay with Sebel for 5 nights, but after 3 nights of no sleep due to thin walls, housekeeping cleaning the room next door at 7:30am twice, flight attendants needing to get up for work at 4am twice, and a room move in the middle of the 3rd night due to guests smoking in the room next door we had had enough. These suites in my opinion are poorly designed, and very noisy. We eventually asked the duty manager if we could check out early and moved to the Hilton.

Room Tip: Do not stay here if you are a light sleeper.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mariana_81_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 23 November 2011

Good hotel in cairns, but lots of independent boutique places much cheaper available. Good pool area but watch for the falling branches of the palms !

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephanieNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
252 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 465 helpful votes
3 of 5 bubbles Reviewed 17 November 2011

I have stayed at this hotel many times. Whilst the position is good it is starting to get tired and there has been a noticeable drop in service levels since taken over by sebel. My biggest disappointment was the food it was always superb now it is ok. I found myself walking to the pier to eat. Overall ok value but there are better options which I will probably take next trip

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pptuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Cairns International

Property: Pullman Cairns International
Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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