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“Loved it - would stay again”

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Pullman Cairns International
Ranked #5 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Loved it - would stay again”
Reviewed 16 February 2013

We stayed for 4 nights & absolutely loved it & would definitely stay here again. It is a fantastic location, serene lobby, rooms were as expected, great views and balcony. The pool area is also great, and popular in early evenings after a busy day. The staff were incredibly friendly, and particularly Alicia at the front desk and Jascelyn at the tour desk who both provided us with some great local tips & recommendations. Only negative was only having a basic wall hairdryer which are not that useful for long hair.

Stayed February 2013, travelled with friends
Helpful?
Thank TPP01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Yungaburra, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 February 2013

We stayed here recently and we loved it!! Great sized rooms, location,view. Pool is nice and the service is good!! Only negative is that the walls must be very thin, we could hear so many noises. Will be back :)

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Belinda1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
131 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 12 February 2013

it's a very grand entrance to this hotel and somewhat reminiscent of raffles in singapore...

i arrived on sunday to brunch and jazz... lovely!

room was great and a fantastic view across the harbour.. lovely breeze so i opened the balcony door and turned off the aircon..

room fitout was as expected with nice amenities...

staff were pleasant and friendly though a but perfunctory at times...

however.... the hotel needs to look at the current restaurant setup... both at dinner and breakfast the restaurant and staff were finding it difficult to cope. the breakfast line went too far and for too long...and as a single diner my table was taken away twice as i went to select my food. the breakfast buffet was below what i expected, but i guess hard with the space that they are in...

a pleasant stay, but i'm not motivated to eating there....

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mangkurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 February 2013

A girlfriend and I stayed for one night on the 9th February. The greeting at reception was fantastic as the staff member was very professional and happy. We were lucky enough to get put on the 16th floor at the top so our views over the city and mountains were amazing. Room cleanliness was superb however you could hear people when they were in the hallway which wasn't fantastic at 7am.

We ordered room service for dinner as we were getting ready to go out, on the menu it had Pork Rib. This was misleading as it was just a pork cutlet and considering the price and reputation of the restaurant it was prepared in I expected a lot better. We also got the "Asian Platter" which should be renamed "Asian Tasting Plate" as there wasn't enough on there to be classed as a platter. Room service breakfast was ten times better. We ordered the pancakes which were delicious and the bakers basket which was also lovely. We only encountered two grumpy staff members which was a shame however the overall experience of staff was lovely. The valet staff were very nice and happy to help, also the tour desk staff member who I believe is Nathan was lovely.

In the morning we had our massage which was included in the room deal and the Mii Spa staff were absolutely wonderful. The massage was amazing!

I think the hotel overall is in desperate need of a refurbish as beds weren't a very big size and not as comfy as they could have been and most of the furnishings were very outdated.

I would recommend this to anyone and will definitely be returning.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 February 2013

We stayed here in january and had only planned to stay for 2 nights. However because of the flooding in Queensland we ended up staying for 5 nights. We thorougly enjoyed our prolonged stay. The hotel is in an excellent position, the rooms are large, clean and well planned, although some of the furniture is showing signs of age. the balconies are lovely and the pool deck is amazing. There is wireless internet but it seems a little patchy.
We found the staff to be excellent Special thanks go to Lauren, Alisha and Candice who were so helpful in sorting out our cancelled onward travel.

Room Tip: Harbour view rooms have the better view but if the casino opposite is busy can be noisy. Mountain vi...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robertino2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 February 2013

This was our first stay at this hotel although we had been meaning to try it for several years. On becoming a member of the Accor group it gave us good reason to do so. We have Accor Advantage plus membership and were able to pick up a bargain half price deal so stayed for a week. On arrival we found the staff to be very friendly and helpful, and received an upgraded room to an upper floor with a harbourview. The rooms are pleasant, comfortable and spacious although a little dated. I believe that now it is a Pullman they will probably do some renovations.
We had several meals in Coco's restaurant and found the food to be divine, although had a la carte not buffet. Breakfast was also good if a little busy for us. The restaurant staff were extremely helpful and friendly (special thanks to Michael and Imogen for helping to make our stay more enjoyable). The pool area is wonderful and spacious as well.
Location of the hotel is perfect- walking distance to cbd, restaurants and the waterfront. The casino is right next door and does get a little noisy on weekend nights. If you really need peace and quiet you would need to forego the water view and book a mountain/city view.
We thoroughly enjoyed the stay and will definitely be back asap.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazzy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Cairns International

Property: Pullman Cairns International
Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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