I stayed 5 nights at the Pullman whilst visiting Cairns on a conference. When a bus load of us arrived to check in there was only one staff member on duty at the desk - it was only 8.30pm at night. It took a very long time to get to our rooms.
My room was not serviced properly each day. There was usually a dirty coffee cup let by the bed and glasses and spoons were not cleaned and returned. Several times all my towels were removed from the room and not replenished. It wasnt until I came out of the shower that I noticed that my towels were not where they were supposed to be! Very annoying to say the least!
On check out I was advised that there was a "very small charge" to use credit card payment. It turned out to be $13 extra charge which is not "very small" in my opinion - that is a lunch or movie ticket! I understand small businesses needing to charge a surcharge for credit cards but I do not believe a large chain such as Pullman needs to charge this - especially since the room prices are high as are the excessive charges for mini bar etc.
Im sure there are better places for the price.
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns