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“Really enjoyed the pool”

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Pullman Cairns International
Ranked #5 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Really enjoyed the pool”
Reviewed 19 September 2013

I stayed here for 2 nights. The hotel has a colonial/raffles feel from out the front. Very close and convenient for my needs. Loved the pool area, great for cooling down from the Cairns heat. I had room and pool service which were both good, only downside they charge you an extra $5 on top of the pricing as a service fee. Room was nice size, tv could be bigger but was ok. Breakfast was ok too and concierge very helpful.
Would stay here again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Pullman Cairns International, responded to this review, 2 October 2013
Hi Jason V,
Thanks for writing a review and we are glad your enjoyed your business trip. The pool is great and it can get quite hot despite not being summer yet. we are lucky that all our rooms are at least 40sq metres which gives you a bit of space to spread out. We hope to see you again soon hopefully for a leisure break.
Thanks
Paul
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
United States
Level Contributor
368 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 19 September 2013

We stayed only one night here as a family of 4, we had a double room with 2 double beds. I found both beds and pillows to be extremely uncomfortable, I had a horrible night sleep as did one of my children also due to being uncomfortable. The location is great, easy walking distance from everything cairns has offer. We found the hotel extremely clean and quiet at night. Guest amenities in the room were plentiful which is a nice change.

Stayed September 2013, travelled with family
Helpful?
Thank fnqfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noosa Heads, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2013

We were made very welcome on our arrival. Dined regularly at Cocos restaurant. Exceptional service from Cathy Wong and Michael. Great location. Casino is just across the road. French Italian and Chinese, Japanese and Korean Restaurants close by.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns
1 review
Reviewed 18 September 2013

The staff at the Pullman Cairns International. The hotel it self was wonderful and we enjoyed our stay. Not much else to say other than you won't be dissapointed. Situated nice and close to the CBD you are within walking distance of the reef terminal aswell as all the shopping you may need

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank norto72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 September 2013

We loved the arrival area of this hotel, the grand-style lobby, the friendly and helpful staff, the location to the wharf, the harbour views, the buffet breakfast and the concierge services when it came to booking tours. Highly recommended. The only criticism we had was the temperature of the spa which was only lukewarm and not very pleasant.

Room Tip: We asked for a room far from the lifts and got one at the very end of the corridor which suited us j...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, Manager at Pullman Cairns International, responded to this review, 17 September 2013
Hi Karen B,

Thanks for your kind comments about the hotel. Sorry about the Spa heater -you are absolutely right we have had some probelms with our brand new Spa heater and we have had a tough time trying to fix it - it's all done now so sorry about the inconvenience.
Regards
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 September 2013

Stayed 1 night last week but wish we could have stayed longer! Friendly staff at check in & particular thanks to Sarah on the tours desk who came to the rescue when my other half left a backpack (with laptop, ipad etc) on the shuttle bus who had just departed. She kindly rang the shuttle company for the driver to return to the hotel with missing backpack & said that she would have it sent up to our room if we wanted to leave the hotel to wander around Cairns. The rooms are spacious, the bed is comfortable & we had a very quiet apartment on the 10th floor opposite the harbour. The hotel is close to everything - opposite the casino & walking distance to restaurants on the marina boardwalk which we did for lunch & dinner. Perfect all round, thank you!!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeatherNMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Pullman Cairns International, responded to this review, 17 September 2013
Hi Heather,
Thanks for your kind words -next time you need to stay a lot longer as you escape the unpredictability of the Melbourne weather. I will pass your comment on to Sarah (who is a champion!) and thanks for taking the time to review us
Thanks
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 September 2013

We had a lovely stay in this hotel, it was close to everything which was very handy, the girls on the tour desk were extremely helpful even with my 50 questions they still didn't mind at all.
The only thing that I could fault the hotel for is they charged me $5 just to use 3 breakfast bowls and spoons, which I thought could of been complimentary, and the other complaint I had was the spas were cold and did not heat up so they couldn't be used.
The rooms are lovely, the hotel itself is lovely and I would definitely stay there again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Cairns International

Property: Pullman Cairns International
Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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