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“Mixed feelings...”

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Pullman Cairns International
Ranked #6 of 64 Hotels in Cairns
Certificate of Excellence
Lahti, Finland
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Mixed feelings...”
Reviewed 3 January 2014

I have to give this hotel a 3 out of 5 because I have so mixed feelings. On the other hand the hotel is very old and worn out. it desparately need a refurbishment. When we went to our room there were hudereds of small bugs/insects crowling on the walls --> had to change the room. The 2. room,had no animal but still was very old and the level of cleaning is not very high. But on the other hand the location is perfect and the service is maybe the best I have ever encountered!!

Thank MrsMasalin
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Paul C, General Manager at Pullman Cairns International, responded to this review, 23 April 2014
Hi Mrs Masalin,
Thank you for your review and I'm sorry about the insect situation - I note your comments regarding the condition of the hotel and also your positive comments about the staff. I apologise it has taken me so long to reply to your post.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,037 reviews from our community

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English first
Australian Capital Territory, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 December 2013 via mobile

Arrived for one night and reception couldn't find our booking. Nevertheless they accommodated and it did not seem a problem for them. Got to room and was very disappointed. We booked a queen city/mountain view room and got a double, no view room.
We questioned this at reception and they stated the room we booked was as described, queen with city/mountain view!!! Outside furniture was old plastic furniture and room was dated. Ensuite was basic. Lobby bar was closed at 10pm on a Saturday evening!! Overall not impressed and glad we only stayed for 1 night.

Stayed December 2013, travelled as a couple
1 Thank RachMell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2013

I stayed in the Pullman Cairns for a few nights in early december. On searching for a hotel, the photos of the pullman looked beautiful and modern. On walking into their lobby, I was very impressed but thats where it seemed to stop. The service desk didn't offer much help when it came to parking, as it was an extra $20 per day to park in their car park. Our room seemed to be very dull, quite old with horrible outdoor furniture. Bathroom was clean and nice, but still felt old. Pool, gym and sauna were all very nice. All in all, it seemed the rooms needed a big facelift, or at least for them to show what the rooms look like online and not just the few beautiful rooms.

Stayed December 2013, travelled as a couple
2 Thank Georgia o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bingil Bay, Australia
Level Contributor
277 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 19 December 2013

For a reliable night in Cairns at a reasonable price the Pullman Cairns International (still known as the Sebel by most in Cairns) is an OK option but don't expect anything like the quality of the Pullman Reef Casino Hotel across the road. The rooms are really starting to look tired these days and while the public areas might look grand on first glance they too are showing signs of wear.
The reception area was filthy when we arrived and didn't get any cleaner later on. The first room we were put in had a leaking air-con unit in the wardrobe which had clearly been dripping for some time as everything was soaked and the room smelt damp. The maintenance guy who came up to fix it was efficient and got us a new room straight away. However, he wasn't at all surprised by the leak which would suggest that this was a regular occurrence; if it is then surely that should be a sign that some work needs to be done on updating the air-con units!
Our replacement room was much smaller (and had a smaller bed) than the first one but we couldn't be bothered arguing the point as we were only staying one night. The rooms are generally tired looking but clean and comfortable. Noise from adjoining rooms has been an issue in the past but not this time.
Breakfast was included in our rate but we've had breakfast here before and know that we're better off heading to Perottas down the road.
If Accor want to rebadge this property with the more prestige "Pullman" tag then it's about time they spent some money on it!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Missi0nary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Cairns International

Property: Pullman Cairns International
Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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