I am a Cairns local and was looking somewhere nice to stay for a night out with my partner and a friends 21st in town so decided we would stay the night somewhere. I got on WOTIF.com and saw a 5star mystery deal for $122 I thought this was great so booked it and was excited to find out it was the Pullman as it used to be a sebel and I had heard the Pullman had bought it up to scratch. Upon check-in I was told they needed a $100 deposit on my credit card, no where on my wotif confirmation does it say this and then I was insulted by the receptionist "oh if you had stayed in hotels before.....you'd know its standard." excuse me I've stayed at many hotels in cairns and you are one of the only ones that take $100 normally its just a copy of the card or a $1 transaction to see its still active, I refused to pay the $100 as it was not stated anywhere so I was told to handover my identification, I explain I need it to go out clubbing for a birthday I get told ""its not our problem" I ask can she make a copy and she says no, so during the night I was pulled over by the police, fined for not having my license and to make matters worse I couldn't attend my friends party as the hotel had my ID and the nightclub wouldn't let me in, the next morning my id gets handed back to me without the room even been checked,...>>>? ruined my whole night I wasted my money and the beds were as hard as cement...as a cairns local I'm annoyed and want answers!
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns