We recently stayed here and had done so on a few previous visits to Cairns with nothing but praise for the service and comfort. This time was the most disappointing. It was our 37th wedding anniversary weekend of which I informed the motel on booking. Arrived at the hotel, strugged with my bags - no attendant to assist. At check in counter and no friendly welcome, just words "credit card".Nothing special from hotel regarding our anniversary. Next day breakfast area half of the food bowls were empty. Later rang for car to be brought up to head out, got to foyer, no car, hadn't been organised. On departure, waited for car in foyer and watched as many people struggled with luggage in the rain because there were too many cars left under cover at front doors, when my car was brought up it was parked out in the rain and I also struggled with luggage with no assistance from staff. Need to have a good look at service and staffing. Will definately be back to Cairns, but not at this hotel.
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns