Got a fantastic rate including breakfast so we came back to this hotel for a stay after not being here for a few years..
Always loved the lobby / reception area of this place it's large stylish and welcoming , our check in was fast smooth and reception staff pleasant , we were given an upgrade to a Premium Ocean view from an ocean view room ,which meant one of the highest floors. Our room was lovely spacious , great balcony awesome views. The bathroom is beautiful marble with a big bath and quality bathroom products and a good selection including a toothbrush and comb . Flat screen tv was a decent size, the room was clean well set out and smelled fresh , Breakfast the next morning was everything you could ask for in a buffet breakfast , huge selection of hot cooked foods , fresh fruits , waffles , pastries even a chef in the middle of the buffet area with his own cooking station ready to cook your eggs how you liked them. ( I had read some reviews of this hotel where customers complained about the limited quantity or not having their eggs cooked how they liked ..this buffet is a perfect example that you must try places for yourself to judge things accurately ) the breakfast staff except one were courteous and smiling and ready to help. Our checkout was also smooth and fast. The main option for parking your car is valet parking it's $20.00 for a one night stay and they had our car ready within a few minutes of requesting it.
This place was an old favourite of ours but started to slide a little and we discovered the five star across the road , this hotel is now under the same Pullman brand as it's sister across the road and you can see that management and staff here are trying hard to bring it too a five star standard, this hotel does have some advantages over its sister , the breakfast area is much larger meaning they are able to utilise the space for a greater variety of breakfast dishes , my husband and I preferred this breakfast by far to the Pullman across the road . ...
The Bad & The Bed .. Ok Management I am sure if you could have you would have replaced those shockers of beds by now but somehow you need to squeeze money from the bean holders to replace the beds they bring down down the all the good work going on everywhere else , the minute you sit on them and feel the sag and movement it changes the luxury feel of the room and your transported back to a three star room from somewhere most of us have stayed in the past and would rather forget , the pillows are a lessor expense for you but are also in urgent need of upgrading to reflect the comfort and quality you are trying to achieve, I actually woke myself up in the night by a small scream as my back went out due to no support In the mattress ( sorry to any neighbours I also woke up! )
There was also one staff member from breakfast who may have just been having a bad day but was not as pleasant or courteous as the other members ( think her name was Susanne or susannah ).
Would I stay again... Absolutely would love to come back and give this place a five star rating please just replace the bed ..
...and on a funny note we walked into our hotel room and there was a beautiful plate of chocolate & strawberries and mini cookies etc with a Welcome back card which we thought was a very nice touch as we hadn't been there for a few years only thing is when I started reading the card I realise it's not actually our name on it ....So if there's a Mr & Mrs Chessor reading this ...Sorry, but we ate your dessert :)
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns