We were two couples booking into the hotel. The first frustration was at the checkin. Two rooms with king beds were booked, we got one with a king bed one with twin. It was not what we booked. We were told this was because we had booked through a service on the internet implying that we had got it cheaply so what was the issue. A totally unacceptable response. I had to have an argument, and call the manager before we finally got the two rooms we booked, although now they did not have sea views and were on separate floors. I was sick of arguing. The rooms were nothing special , but they did the basics reasonably. The shower was in the bath , which I hate. There was some fruit provided on each floor. Then came the further frustrations. The hotel advertises free internet, and I suppose that technically, giving up free wireless access in the lobby on two hourly tickets, with a messy username and password, does meet that, but in this day and age, free internet means just that. Free, in your room, for as many gadgets as you have. If you want it in your room you can have it but at a horrendous and laughably overpriced rate. Had a vodka at the bar and I did not watch, but there seemed to be hardly any vodka in it. The staff all over the hotel seemed amateur and on learners plates. In the end we just used it for sleeping , and ate and drank elsewhere including breakfast .
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns