The Pullman Cairns International have a terrible pubic relations leak. The staff were lovely but the management need to take an urgent, good long look at one or two charging policies.
It's a fabulous entrance and the reception, concierge, bar staff maintain a high standard that any international hotel would be entirely satisfied with. The room was large and airy but even in winter housekeeping turn the air conditioning ON every time they're in the room. Cold is not welcoming in winter.
The meals were all very good, including the set menu for about 150 of us. Never an easy job sending out 150 perfectly cooked pieces of fish and beef. Nicely done F&B.
The lobby furniture is charming. The in room furniture is looking a little tired and the veneers are bubbling and peeling here and there which is the revealing crack in the armor of an otherwise fairly faultless front of house performance.
A nine minute call to Melbourne was billed at over $38. I rang for help to fix some office email settings on the mobile. $38. Disgusting, shocking and this (at check out) undermined all the positives so needlessly. This kind of ridiculous gouging just has to stop. The Pullman also charges for WiFi. I note they don't charge for water use. Many of us consider charging for WiFi just as ridiculous. The room-night bill for three of us exceeded $3000. What possible good can come of creating bad feeling and bad PR over trying to rip off a measly $38 for a phone call and some $25 daily for WiFi. I'm here for business. WiFi is like water.
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
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- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns