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Rydges Esplanade Resort Cairns
Ranked #17 of 63 Hotels in Cairns
Reviewed 23 January 2014

we stayed at the Rydges Esplanade Resort Hotel for 5 nights. Although it was clean and we had all we needed this hotel is dated and needs some refreshing. You could feel the springs in the mattresses. The towels were very thin. Using the iron provided in the room blew the fuse but the most annoying issue was that the air conditioning cannot be regulated. It is either on or off. Since it was hot outside it was needed but it was set way too cold for us so we kept having to turn it on and off all the time.

  • Stayed: January 2014, travelled as a couple
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4  Thank Francine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 January 2014

We recently stayed in a Family Tower apartment. I have no idea where the rooms in the picture were taken but it most certainly wasn't in our room!
I was initially a little hesitant in booking the room because of the price (it was low) but after reading numerous reviews I just decided that must have been because it wasn't right in the centre of town. Hmmmm, after checking in and heading to our room we quickly realised why it was cheap! The picture makes the room look fresh, modern and clean - we opened the door to find something of 80's or 90's style. The lounges looked grotty and the place was just generally run down and old. Even if they just replaced the bedding on the beds with crisp white linen and a runner (as shown in photos) it most probably would have made the world of difference but instead I had to lay under what felt like a seedy old style bedspread, you know the ones that fold back and also cover the pillows? The kitchen was very old too but I wasn't there to cook so that didn't really bother me. I hardly got a wink of sleep anyway because whenever any of the apartments above us flushed their toilet the noise was unbearable in our room.
We were only staying for 1 night so there was no point in complaining or finding alternative accommodation but in future I don't think I would even consider any Rydges hotel if that is their standard.

  • Stayed: January 2014, travelled with family
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2  Thank tdunlop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Be careful when you book the Rydges hotel. There are two Rydges hotels in Cairns. I am writing a review specifically for the Rydges Esplanade Resort.
This hotel's location is not as good as the other Rydges hotel, first of all. The other one is located right by the restaurants and shoppes, while this one is several blocks away.
We stayed in this hotel for five nights. Our room was never cleaned during all that time. I mean, they changed the linens and made the beds, but.... if we left a tissue on the floor, it would still be there when we got back. If there was sand on the bathtub, it would still be there when we got back. Our room was never cleaned or vacuumed. So I called the manager of the hotel to tell him about this and his response was: "fill out a comment card". Ok, dear manager: please view my comment card above.
Breakfast is nothing special in this hotel. Coffee is horrible unless you order a specially made one (not included in the breakfast).
We went to dinner once at the hotel. I ordered a kids meal for my daughter: chicken breast and fries (they call them chips in Australia). The chicken was burned and the fries had sugar instead of salt! I asked the waitress why the fries had sugar, and she told me that it was salt, that it couldn't be sugar. My daughter would not eat anything from her plate as it tasted awful. I asked the waitress if I could get her some white rice from the buffet so I could give her some with a little bit of my steak, and she told me: "well, just a little bit". My daughter is 3 years old. We were seven people dining in the restaurant, and she would be stingy about a little bit of white rice from the buffet, after paying for a meal that was not edible?
The towels at the pool look like worn dish rags. They are not white anymore, and they are torn.
So, I have not stayed at the other Rydges hotel, and can't tell you if it is good or not, but make sure that when you make your reservation, you don't stay at this one.

  • Stayed: December 2013, travelled with family
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5  Thank Aurora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 21 January 2014

Hi Aurora S, thank you for taking the time to post your thoughts on Trip Advisor.

I think its fair to say "Dirty" is not that accurate based on your review. I do apologise that my team failed to pick up your used tissues and remove the bathtub sand, I will remind them that although not our favourite jobs these things need to be done.

I appreciate your feedback regarding breakfast, any recommendations that you think would improve our offering would be appreciated.

Kind regards
Shannon Craig

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Reviewed 11 January 2014

We stayed here for three nights on our way back from Japan - it was the perfect way to relax after a long trip. The room was spacious and clean with a great view of the esplanade. Friendly staff, very comfortable beds and the poolside bar was an added bonus. Would definitely stay here again!

Stayed: January 2014, travelled with friends
1  Thank Taylor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 21 January 2014

Hi Taylor B,

Thank you for the fantastic review, great to read you enjoyed your stay.
We look forward to seeing you again soon.

Shannon, and the Team at Rydges Esplanade.

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Reviewed 10 January 2014

Loved our stay 5 Jan 2014 at Rydges esplanade Cairns will definately be booking again awesome rooms great beds now thinking of buying 1 they are that comfortable. fantastic service they even folded my Pjs. Beds made by house keeping every day everything perfect when returning to room

  • Stayed: January 2014, travelled with friends
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2  Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 21 January 2014

Hi Julie C,

Nice work by our housekeeping team. You have to love folded PJ's on a freshly made dream bed. I am sure the team have let you know but you can buy our beds online at Rydges.com.

I have one at home and always stay @ Rydges when travelling, I know I will always have the perfect night's sleep.

Thank you for the great review.

Shannon and the team at Rydges Esplanade

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Reviewed 27 December 2013

This hotel, close to Cairns waterfront and few blocs away from the city's night market and

restaurants area didn't live to our expectations. Having stayed at other hotel of the chain, like

in Auckland, the, rooms were poor in comparison, beds uncomfortable and in general seemed

in bad need of refurbishing and renovation. What saved a bit the apparent disappointment of

the group members was the nice attitude of the kitchen staff. We came around 22:00, and in

spite of the late hour and dining room closing time the staff stayed and prepared personalized

dishes of steaks and seafood. Had the standard of the rooms been the same as the kitchen

staff- the hotel would have deserved top reviews.

Room Tip: Simply ask for a room with a waterfront view
See more room tips
  • Stayed: December 2013, travelled with friends
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Thank david s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 21 January 2014

Hi David S,

This might be a review for our sister property Rydges Tradewinds which is right on the Esplanade.

That said, thank you for the great comments about the kitchen team, I will ensure it is passed on, and we hope to see you again in Cairns.

Shannon Craig

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Reviewed 26 December 2013

This is the Rydges establishment farthest from the Lagoon and the centre of Cairns but as a result is very quiet. From our room we did have a view of the water and the mountains beyond. The Esplanade was about a block away with a good walking path along the water. Wifi was an issue throughout Cairns.

  • Stayed: November 2013, travelled with friends
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Thank BevSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 21 January 2014

Hi BevSeattle, thank you for the lovely review.

It is a beautiful walk along the Esplanade into the centre of Cairns.

I apologise if some of the WiFi issues you experienced were at the Hotel, we have recently installed a new system offering our guest free access, however as with all things new are experiencing teething issues.

We look forward to seeing you again.

Shannon and the team @ Rydges Esplanade.

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Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cairns
Price Range: £65 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rydges Esplanade Resort Cairns 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 
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Also Known As:
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Rydges Esplanade Hotel Cairns
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Rydges Cairns

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