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“Great location and great staff!” 4 of 5 bubbles
Review of Rydges Esplanade Resort Cairns

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Rydges Esplanade Resort Cairns
Ranked #17 of 65 Hotels in Cairns
Queensland
1 review
“Great location and great staff!”
4 of 5 bubbles Reviewed 17 February 2009

We really enjoyed our stay at Rydges Esplanade. We stayed in an ocean view room and had a fantastic view over the esplanade. The room was spacious and comfortable. We had dinner in their restaurant on one of the nights and both the food and service was wonderful . All the staff were really helpful - they helped us book a reef trip and gave us some good tips of where to go shopping and sight seeing. - we were delighted to find the hotel has a free shuttle bus that goes to the shopping centre too!
The facilities were great, the pool area was so nice and relaxing! - Just a really nice place to stay : )

  • Liked — Great staff & spacious rooms
  • Disliked — -
  • Stayed December 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank aussietravellers87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, Executive Assistant Manager at Rydges Esplanade Resort Cairns, responded to this review, 27 March 2009
Dear Guest,

Thank you for your positive comments regarding your stay at the resort.

I am delighted that you enjoyed the facilities and hospitality of Rydges Esplanade Resort.

Kind Regards,

Wayne Woods
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,058 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Wellington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2009

Thank you for a great stay over over Christmas. I travelled to Cairns over Christmas and chose the Rydges Esplanade hotel because of it's great pool area and the Christmas Lunch menu looked awesome - and it was, the staff were very friendly from the moment we got there until we left.

I met friends every night and we drank in the lobby bar (and the pool bar during the day) - staff were always friendly and happy to put a twist on their cocktails.

I signed up to the loyalty program and ate in the restauarant quite a bit - loved the prawns and oysters, always fresh and couldn't say no to them. Will definitely be back next year to catch up with friends, might even come in winter.

Thank you to the guy on the front desk for recommending the fishing trip - awesome! I'll be back.

  • Liked — Comfortable beds
  • Disliked — Bigger softdrink bottles in the minibar
  • Stayed December 2008, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Logues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, Executive Assistant Manager at Rydges Esplanade Resort Cairns, responded to this review, 27 March 2009
Dear Guest,

Thank you for your fantastic feedback on your recent stay at the resort.

I am delighted you had a pleasurable stay and do hope you to welcome you back in the near future.

Kind Regards,

Wayne Woods
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 February 2009

My father was cominfg for a visit from overseas and we decided on a trip to Cairns to show him the sights. We chose Rydges because it is one of the few accomadations that caters to a large family. When booking our stay I estimated our eta as 14.00, as this is the earliest you are told you can check in. We arrived after a hard day of sight seeing with 3 young children in tow to find that our room was not ready and that it would be about 1/2 hour before they could have our room availabe for us. We decided to go have a wonder along the beach and were told by staff that they would call us as soon as the room was ready. After an hour we still hadn't received a call, so my husband decided to call and see how long it would be. He was told that it was ready and that they forgot to call, no apology just that they had forgot.
We were then shown to our 2 Bedroom Tower Apartment. When we entered we were overwhelmed by the smell of stale cigarette smoke throughout the whole of the apartment. I had requested no smoking. I also had to call reception to get the cot I had already requested upon booking my reservation. The air conditionin vent were covered in mold and when I opened the fridge it was unclean.
For the upside of things, the apartments are very spacious, you do get towels to us in the pool area, and is a stroll across to the the esplanaede which have a park for children to play in.
Unfortunately for Rydges they will not be our choice for the next time we visit Cairns which is quite often. As they were indifferent to our comments about the room when checking out. And we will not be recommending them to our family and friends.

  • Liked — Spaco
  • Stayed December 2008, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank purrpurr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, Executive Assistant Manager at Rydges Esplanade Resort Cairns, responded to this review, 27 March 2009
Dear Guest,

Thank you providing us with your valuable feedback.

Greetings from the Rydges Esplanade Resort Cairns and my sincere apologies for the inconvenience caused during your stay with the hotel.

Feedback such as yours is important to us as they afford us an opportunity to review our procedures and effect enhancements. Furthermore they provide a vehicle for greater clarity and understanding.

I have updated your profile in the system with your preference for non-smoking rooms and apartments. I have also addressed your feedback with the housekeeping department and the necessary action has been taken.

I apologise for your apartment not been ready on time. After personally looking into the matter, I have found that the apartments were fully booked the night before and we had an unexpected late departure.

Once again my sincere apologies and do hope you choose to with the resort again.

Kind Regards,

Wayne Woods
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Sydney, Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 16 January 2009

We arrived at the hotel during terrible Cairns wet season weather. A Cyclone was developing the the gulf, and we had nothing but pouring rain and wind during our entire stay.
The room was large and had all the mod cons. We would have had a nice view if the weather wasn't so bad. The bathroom was large, and the bed was huge. The only gripe was the TV was a little old, and it had sound, but no picture on a couple of occasions... you had to give it a bit of a whack! (Room 420) The room was very clean but the mini bar was a little overpriced - but aren't they all?
We were approximately one kilometre from the Marina which is where all the boat trips leave from. It would have been a nice walk during fine weather. However, there seems to be lots of taxis around, so only a $10 trip if you don't really want to walk.
After three days we decided to cut our holiday short as all our activities had been canceled. We approached reception to advise we wanted to check out three days early, and they advised there would be no penalty as we had given 12 hours notice. Checkout was quick and efficient.
We would recommend this hotel to others visiting Cairns - hopefully they would have better weather than we had!

  • Liked — Nice big rooms, Nice Pool, Lots of Taxis.
  • Disliked — A little far from the Marina.
  • Stayed January 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sublimerose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, Executive Assistant Manager at Rydges Esplanade Resort Cairns, responded to this review, 27 March 2009
Dear Guest,

Thank you for taking the time to write the review. I am glad you enjoyed the resorts facilites and do hope you visit again for a longer stay.

Kind Regards,

Wayne Woods
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
1 review
4 of 5 bubbles Reviewed 16 December 2008

On the whole, it was an excellent stay.

The rooms were large with the usual gadgets and services. I really enjoyed the air-con and ceiling fan combo. In addition, the view from the balcony was breathtaking.

All the staff were polite and courteous and very knowledgable of both the Hotel facilities and Cairns itself. In particular, the gym attendant was extremely helpful and he was very approachable.

Really enjoyed the lagoon style pool and the swim-up bar was superb.

The only downside was the food service seemed a little slow, both by the pool side (lunch) and the room service (night). However, the wait was well worth it as the food was surprisingly good.

The location of the Hotel was great as we could walk into town or the lagoon. Although, they did also have a shuttle service.

Great stay and would consider bringing the family back next time for a longer stay.

Stayed December 2008, travelled on business
Helpful?
Thank Schmickgun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, Executive Assistant Manager at Rydges Esplanade Resort Cairns, responded to this review, 27 March 2009
Dear Guest,

I am delighted that you enjoyed your stay in Cairns.

I do apologise for the slow service you experienced. I have addressed your feedback with our Food & Beverage Manager and he has assured me that all staff will be retrained to ensure the resort maintains its consistency in service provided.

Thank you for taking the time to provide us with your comments and we look forward to welcoming you back to the resort.

Kind Regards,

Wayne Woods
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
5 of 5 bubbles Reviewed 16 December 2008

Our office held our annual christmas party at Rydges Esplanade Resort this past weekend. The Hotel was very accomodating to all our requests including our formal dinner party being held poolside. The staff were very friendly and helpful and we all enjoyed the pool and tennis court facilities. All in all we had a great weekend!!

  • Liked — Pool and tennis court
  • Stayed December 2008
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Dorie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERALESPLANADE, Executive Assistant Manager at Rydges Esplanade Resort Cairns, responded to this review, 27 March 2009
Dear Guest,

Thank you for taking the time to provide us with your positive comments.

I am delighted that your annual christmas party was a success and you and yuor associates enjoyed the facilities on offer.

Once again, thank you for your feedback and all the best for 2009.

Kind Regards,

Wayne Woods
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Esplanade Resort Cairns

Property: Rydges Esplanade Resort Cairns
Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cairns
#13 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Official Description (provided by the hotel):
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 
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Also Known As:
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Rydges Esplanade Hotel Cairns
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