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“Ideal Family resort”

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Ingenia Holidays Cairns Coconut
Ranked #1 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 12 September 2013

Very good for young families, especially those without Caravans. For our needs it was a bit expensive, too far from Cairns, and geared for the children. It will not be our chioce in future.
In similar vein, the pool was for children frolicking, not for adult swimmers.
We were two of a group of 21, and we found no facility where we could conveniently get together for a Happy Hour before dinner. The resort did host one in the Dining area one evening, but his was very poorly catered for. We thought it detracted from the intent to display the generosity of the resort.
We did have one huge success with the recommendation of the Staff to visit The Frankland Islands. Again not cheap, but a great experience.

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Dino M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 19 September 2013

Dear Dino M, it is disappointing that our resort didn't meet your expectations. Whilst we do unashamedly cater for families with children we do generally have a very diverse mix of guests. Thank you for your comments regarding a happy hour area and the wine and cheese evening, we will review these issues and develop a plan to enhance this experience.

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Reviewed 12 September 2013

Absolutley fantastic. Unfortunately we only stayed for 3 nights but had a great time and left wishing we had longer. Stayed 3 night and went no where else. Plenty of activites for the Kids to do. We have 8/6 /3 year olds. Swimming, Jumping, go carts, open air movies and the list goes on. I agree with previous comments staff great, atmosphere just perfect. Cafe and shop on site and for a small 10 min stroll and iga/liquior land/phamacy etc justc down the road - what more could you I ask for. Resort also has a shuttle bus in to Cairns 3 times a day and a public bus stop just out the gate. I recommend you consider this property if you are in the vacinity, you will not be disappointed. Neither will the kids . Ours want to go back next yr.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank Naomi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 19 September 2013

Dear Naomi H, we love to hear that we have given our guests an "Absolutely fantastic" holiday experience. We do our best to provide non-stop activities for children of all ages so its great to hear that your three children loved our resort. Thank you for your comment regarding our staff. We are very proud of our team's guest service delivery.

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Reviewed 12 September 2013

We spent 10 awesome days here, and had the best time. Our kids are 5 and 3 and they had an absolute ball. The water park is fantastic, the park was spotless ad the staff were very friendly and helpful. We will definitely be back again next year.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank renaeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 19 September 2013

Dear renaeks, great to hear that you all had a fantastic time with us and it will be great to have you back again next year for more fun and pancakes on Thursday!

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Reviewed 12 September 2013

Stayed at Coconuts in Aug 2013. We thought it was a really nice place to stay, the grounds were very clean and well maintained and our accommodation was of a high standard. (we stayed in the luxury villa by the lagoon pool) There were four adults and two infants in our group and there was plenty of room in the villa. Coconuts is pricey but the added stuff for the kids makes up for it. My kids loved the splash pool and jumping pillows and kids zone (3.5 and 1.5 years) but there was also stuff for older kids. Definitely a place for families. The staff at Coconuts were also very helpful and pleasant. The complex is also closer to town then it looks, it only takes about 15 mins in a car to get down to Cairns water front. The only small things I would moan about is that you had to pay extra for the peddle kart's (maybe it would have been good to get one complementary go at least) and the lagoon pool had quite a rough bottom which the kids kept grazing their arms and legs on. The other thing was that the Loyalty club didnt seam very good value if you are only going to come once as it is $50 for 2 years but only saved you $40 a visit.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank Marcusandkaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 18 September 2013

Dear MarkusandKaty, We are very pleased that your family had a great stay with us. The Splash waterpark and jumping pillows are certainly favourites with the kids. We will certainly look at at your idea of a complimentary "introductory" option for the peddle karts outside our peak times when they are fully booked. Regarding the Big4 loyalty card, to get the most value from these it is necessary to utlilise them at other Big4 properties throughout Australia, however we will definitely pass on your comments to Big4.

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Reviewed 12 September 2013

we always have stayed at "coco" over the last 5/6 yrs and found that it is the nicest , cleanest and most enjoyable place for travelers to rest up and relax.. the staff are ALWAYS pleasant and nothing is a bother to them when asking for advice etc( not like some other parks we have stayed at !!!!) The courtesy bus was a great benefit if you wish to go into Cairns proper or to the local shopping centre .. WE cannot recommend anywhere else but here if you are after a nice relaxing place to unwind or just sit back and enjoy yourselves ... WELL done "Coco" !!!!!!!! Ray and Lyn

Room Tip: that depends on how many you have travelling but we have tried many villas as we have different re...
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  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank ray d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 18 September 2013

Dear Ray and Lyn, thank you both very much for your very positive comments about "Coco" and great that you have visited so many times. We are always pleased to hear that guests interaction with our staff is a very positive and that staff are so helpful. We love to hear that our guests are able to relax and unwind so well during their stay with us. See you again soon.

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Reviewed 12 September 2013

We recently stayed 6 nights at Cairns Coconut Holiday Resort with visitors from NZ and we were really impressed with this wonderful resort.So relaxing and staff go out of their way to make everyone welcome.We will definitely be back with our van when we retire next year. Although we never had any children with us,all the kids we saw were having a ball.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank Colleen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 18 September 2013

Dear Colleen O, great to hear that both you and your friends had a very relaxing stay with us. We are always pleased to receive positive feedback about our team as we do pride ourselves on delivering great service to our guests. We look forward to welcoming you back in your van next year.

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Reviewed 12 September 2013

After the worst day of travelling we arrived at the coconut village and as soon as we drove up to the entrance our day changed for the better! Our daughters eyes lit up seeing the turtles and fish at the entrance, followed but the Nemo car which delivered us to our cabin. The staff were friendly and very refreshing after our long journey. Our daughter could have simply stayed at the resort everyday and been a happy girl, with everything to keep children entertained. Just a really nice, safe and clean environment. We loved our time there and would definitely reccomend to families travelling to Cairns.

Room Tip: A cabin has everything you need and great for 3 people , as we had.
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  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ingenia Holidays Cairns Coconut

Address: 23-51 Anderson Rd, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairns
#1 Romantic Hotel in Cairns
#1 Luxury Hotel in Cairns
#3 Best Value Hotel in Cairns
Price Range: £53 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ingenia Holidays Cairns Coconut 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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