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“Better than expected”

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Ingenia Holidays Cairns Coconut
Ranked #1 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 18 November 2013

we decided to extend our stay in queensland by having 2 more days at Cairns , thanks to coconut holiday resort, best stay ever, lots and lots to do, you name it they have it ideal for kids from 3-12 years of age. the facilities are excellent, even the cafe ,though doesn't looks impressive , but had amazingg food , the big stake burger i had was the biggest and the the best we had,, the units are very practical and the staff is 10 out of 10.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
Thank Shweta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear Shweta D, it is great to hear that you had your "best stay ever" with us at the Cairns Coconut Holiday Resort recently. Our activities and facilities are designed to keep families entertained and active. We hope you will visit again if you get back to Cairns on another holiday in the future.

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676 - 682 of 938 reviews

Reviewed 18 November 2013

I can't fault my stay at all! There isn't even any room for improvement cause its perfect! I guess just one little thought would be drink and snack venders placed around park. We can't wait to go back, it's truly the best, the staff are wonderful also, very happy and helpful.

  • Stayed: September 2013
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Thank Kelwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear Kelwesty, Thanks for your excellent review of our resort. We have drinks and snacks available at the Kiosk but we can investigate the option of having something available at the other end of the resort possibly near the waterpark. We can't wait to welcome you back for another stay!

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Reviewed 18 November 2013

Our holiday here was perfect. From the moment we checked in (we were even upgraded) to the moment we checked out. We even got to keep our villa for an additional 2 hours as our flight wasn't till later in the day. There were 5 of us ages 6, 10 and 14. There was so much to do for everyone that kept us busy from sunrise till bed time. The only time we had to leave the resort was to go to reefworld and the skyrail. Special mention to reef majic who came out and gave us snorkelling lessons in the pool. This was invaluable when we went to the reef as everyone knew exactly what colour flippers to get and how to use the equipment correctly. The resort was immaculate. Very, very clean. The only thing that wasn't the best was the showers as the water went on the back wall and you couldn't adjust them. The waterpark was fantastic and never busy. We will be back!

  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear Julie B, Thank you very much for your excellent review. We are truly pleased that you had a great stay with us at Cairns Coconut Holiday Resort. It is good to hear that you were able to utilise the many activities that we offer, including the free snorkel lessons. It is great that those lessons enabled you to enjoy your Great Barrier Reef trip even more. I would appreciate it if you could email me at manager@coconut.com.au to give me more details of your booking so that we can look at the issue that you describe with your shower. It will be fantastic to see you return on another holiday.

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Reviewed 17 November 2013

We are a family of 5, including 3 kids aged 12, 10 and 7. We thought the Coconut was fabulous; clean, staff lovely, Villa contained all we required and the resort had fantastic facilities such as the pools, jumping pillows, mini golf, go-carts and table tennis. Free pancakes Thursday morning was great as were the night movies for the kids. Was highly recommended to us and we will also pass this on to our friends and family.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
Thank Narelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear Narelle H, Thank you very much for your review. We very happy that you had a "fabulous" stay with us in a villa and made good use of our twenty plus free activities. It also good to hear that you were in the resort for one of our famous Thursday pancake mornings.

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Reviewed 17 November 2013

We spend two nights in this park on our first big adventure with our new caravan. We were met with the most friendly staff who took us for a tour around the park to choose our site and show us everything. We chose an ensuited site. This was very clean and well maintained. Our site was tidy and easy to park the van in. We would definitely return and stay there again.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Crawfoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear Crawfoes, Thank you very much for your positive review. We are very pleased that your very first caravanning experience has gone well and that you enjoyed your stay with us at Cairns Coconut Holiday Resort. It is great to hear that you will return and stay with us if you return to Cairns.

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Reviewed 17 November 2013

My cabin was not very clean, ok but not to a high standard. and the customer service was poor. (I can't remember her name, brown long curly hair, mid forties) I was spoken over the top of in check in when I was trying to ask questions and I could tell the person serving me did not want to either be at work or serving me. I felt like I was being patronized and I did not appreciate this in front of my Family. This did not improve throughout my stay however on check out this same person was very pleasant.
The resort offers a fantastic family holiday venue, with lots to do and a pleasant feel to the resort and I will be returning and recommending the resort to my friends and family.
The cost is reasonable and the options are varied.
The jelly beans on checkout was a great touch.

Room Tip: Older Children would be better suited to a bed not a bunk. Bunk would be suited to smaller children...
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  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
Thank Julieanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear JuilenneG, Thank you very much for providing your feedback. We are very disappointed to hear about the standard of cleaning and also the service attitude of one of our staff members. We pride ourselves on delivering high standards in both of these areas. We have already spoken to all of our housekeepers regarding maintaining our very high standards and have initiated additional quality control checks. Regarding your check in experience we hope this was a case of someone in reception having a very bad day for some reason. We are very glad that you did enjoy the facilities that we have to offer and that you will be returning in the future.

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Reviewed 17 November 2013

We booked this accommodation for the first part of our holiday. It was so good that after visiting other locations we decided to come back for the end of our trip! The park and room (we got the same room the 2nd time) where clean and the staff where very helpful in helping us plan our day trips. My daughter aged 20 months loved the splash park and jumping pillows. We definitely would stay here again :)

  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
Thank Avril V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 20 November 2013

Dear Avril V, It is great to hear that you enjoyed your stay enough to come back a second time on the same trip! The waterpark and jumping pillows are certainly favourites with children of all ages, We hope you can visit again in the future.

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Additional Information about Ingenia Holidays Cairns Coconut

Address: 23-51 Anderson Rd, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairns
#1 Luxury Hotel in Cairns
#1 Romantic Hotel in Cairns
#4 Best Value Hotel in Cairns
Price Range: £52 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ingenia Holidays Cairns Coconut 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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