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“Awesome place to stay”

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Ingenia Holidays Cairns Coconut
Ranked #1 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 5 July 2014

This would have to be one of the best places for a family to stay. The accommodation was clean and the facilities were great. We stayed in a cabin and it was perfect. They had so much to offer for the whole family. They even rang us on our way to advise of local road changes to ensure we could find our way. Thankyou.

Stayed: June 2014, travelled with family
Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 July 2014

Dear Adam P, thank you very much for your "Awesome place to stay" review. It is great to hear that your family enjoyed all of or activities and facilities. We are pleased that the cabin "was perfect" for your family. With our huge range of options we are usually have something that is suitable for the vast majority of guests. The local road changes have even been confusing for locals so we do like to inform guests of the changes. We hope to be able to welcome you back in you return to Cairns for another holiday.

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693 - 699 of 1,021 reviews

Reviewed 4 July 2014

We had stayed in Cairns before but decided to try Coconut for the first time. Great facility,Great staff. Nothing was to much trouble. The amenities were great, clean great site you go on a ride with one of the staff to pick your own site so the variety was fantastic.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 July 2014

Dear Yvonne W, thank you for sending in your review after your first visit to Cairns Coconut Holiday Resort. It is excellent to read that "nothing was too much trouble" for our staff and that your found our facilities and amenities to your liking. We hope that you may be able to visit again if your return to Cairns in the future.

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Reviewed 3 July 2014

We really loved the Cairns Coconut Holiday Resort, the staff were so friendly and helpful from the time we arrived till we left. The park is so well equipped for families or couples. The ammenities were clean and the ground well kept. You really don't have to leave the park to find things to do. There is a lovely pool, park and tennis courts, a shop and cafe. We really wished we could stay longer.

Stayed: May 2014, travelled as a couple
Review collected in partnership with this hotel
Thank Elaine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 4 July 2014

Dear Elaine A, thank you so much for sending in your excellent review. We are very pleased that you found our staff "friendly and helpful". This is an area that we believe is very important for our guests and do pride ourselves on. Thank you also for your compliments on cleanliness and grounds. It sounds as though you were able to make the most of all of our activities during your stay. Although you live a long way away we do hope that you will be able to return in the future.

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Reviewed 3 July 2014

Not much that I can say that hasn't already been said....we loved it and wished we could've stayed longer. Staff were very friendly and helpful. We had an early check-in as our flight came in very early in the morning and we wanted to put our 2 year old down for a few hours before the holiday started. She was also ill on check-out and the staff let us stay in the room for a few extra hours so she had more time to rest/recover before the flight home....very much appreciated!
Plenty to keep the kids occupied during the day, even on rainy days. Would highly recommend this resort.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank pyrs1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 4 July 2014

Dear pyrs1979, thank you very much for submitting your wonderful review. Your comment - "we loved it and wished we could have stayed longer. Staff were friendly and helpful," is exactly what we strive for. We are very happy to assist in situations like yours when it is possible and hope that your 2 year old recovered quickly. We hope that you will visit us again should you return to Cairns. We would love to welcome you back.

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Reviewed 3 July 2014

Kids had a ball here. Fantastic facilities for families. Location was OK, not brilliant, but if you have a car no problem. Bit of a lack of shopping facilities nearby. Very good service from staff, and cabins very clean with well fitted out kitchen.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank NGC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 4 July 2014

Dear NGC18, thank you for submitting your review of your recent stay with us. It is fabulous to hear that your children had a ball during your stay with us. We are especially pleased that you received good service from our team during your stay and liked the standard of the cabin that you stayed in. Hopefully we can welcome you back if you travel west again the future.

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Reviewed 2 July 2014

Stayed 2 days last week while touring North QLD. A self contained holiday resort catering to all types of travellers from young local and overseas visitors to families and grey nomads. Facilities are first class and staff are professional and well trained. Park is well located for Cairns area.

  • Stayed: June 2014, travelled with family
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 4 July 2014

Dear Robert C, Thank you for spending some of your holiday with us last week. It is great that you thought that our "facilities are first class" and also that our "staff are professional and well trained". We certainly do concentrate on both the standard of our facilities and train our team to be both friendly and professional so this is very important feedback for management and staff alike.

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Reviewed 30 June 2014

Perfect place to do as much as you want or as little as you want - kids entertainment as well as adults all covered! From swimming, gym, jumping pillows, tennis - the list goes on! Clean and attentive staff.

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  • Stayed: June 2014, travelled with family
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Thank Rhoda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 1 July 2014

Dear Ronda J, Thank you very much for sending in your review. Great to hear that you and your family had a great time at our "family holiday destination". It sounds like you all managed to make the most of the many free activities that we have on offer. We hope that you will all be able to return some time in the not too distant future.

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Additional Information about Ingenia Holidays Cairns Coconut

Address: 23-51 Anderson Rd, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairns
#1 Luxury Hotel in Cairns
#1 Romantic Hotel in Cairns
#4 Best Value Hotel in Cairns
Price Range: £56 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ingenia Holidays Cairns Coconut 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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