We are a family of five and after being on planes and travelling all day from Adelaide we were thankful to have finally arrived. The man who served us in the office was quite helpful in explaining how everything worked but that was where the help stopped! My children are 3,6 and 8 and there was NO offer of help in getting all our luggage to our block and up the stairs to our apartment. We were simply given a map and sent off on our way in the dark.
The 2 bedroom apartment was quite spacious and well set out with all the appliances you would expect in an apartment however, I was horrified to find that it wasn't very clean - particularly the bathroom - long black (some short!) hairs everywhere. Room was generally quite dusty and staff obvioulsy just sweep around furniture (if at all).
The room was serviced every day but the quality of the service was dependant on the staff member and/or their mood. e.g. one day we came back to find room very well cleaned and dishes that we had left in the sink had been packed in the dishwasher and cleaned. On another day we were about to go out at 9.30am when two cleaning staff knocked on our door to clean the room. I explained to them we were about to go out and could they come back in half an hour (I didn't think this was unreasonable given the time). When we came back that day the room really hadn't been cleaned, beds were simply made and the bin was emptied however the RUBBISH BAG FULL OF RUBBISH WAS LEFT SITTING IN THE MIDDLE OF OUR DINING TABLE!!!
The resort is 3 or 4 kms from central Cairns - not really an issue if you have a car (something we didn't have). We had to rely on taxi's or the shuttle bus (business hours only). Taxi fares cost about $20 either way and the shuttle bus (which should be free) was about $22 for our family of five, so it made travelling into town quite an expensive exercise everyday.
We ate in the resort restaurant only the once and wish we hadn't have bothered. We chose to eat their on our first night (having done the whole travel all day, navigate our way in the dark, lug suitcases up stairs, greeted by the dirty room, etc...) We arrived there at around 7pm. Stood at the desk at the entrance for about five minutes while the sour faced staff walked around us and ignored us (no - there was no line-up either). After we were eventually seated it took a good 20 mins for a staff member to take our order. ONE WHOLE HOUR LATER we still hadn't eaten - this is close to 8.30pm and my six year old daughter (who ordered a standard kids meal of fish and chips) was reduced to tears. When my $24 dollar steak finally arrived it had quite obviously been sitting uder a warmer for quite sometime - it had dried out and was only luke warm. I understand that it's usual practice to serve everyone's meals at once but surely a simple kids meal can be served to small children before the adults. This was our first night in this resort and I must admit it left me with a feeling of disappointment about this resort before our holiday had even really started.
The restaurant prices are quite pricely, particularly given the poor service. And to top it off, if you want to get food to take back to your room you can expect to pay the same restaurant price. I highly recommend buying your own food from a supermarket or go to one of the multitude of restaurants in the city centre (I HIGHLY recommend Adelfia, 16 Aplin Street Cairns - a greek restaurant, superb food, very family friendly and great service.)
The resort grounds are kept nice and tidy. The pool areas look lovely. However, I could barely stand to put my foot in the water it was so cold (let alone swim in it). It really was freezing!
We paid for a deluxe apartment but in no way received a deluxe service. I certainly wouldn't fork our that amount of money again to stay in this resort. It really wasn't worth it.
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- Also Known As:
- The Lakes Cairns Hotel Cairns
- The Lakes Cairns Resort And Spa
- Lakes Resort Cairns
- Lakes Hotel Cairns