We have just returned from our first family trip in four years. We were very excited when we were shown the brochure on 'the lakes resort' and looked like a great place to stay. The room /apartment was nicely appointed, however, don't stay in room 613. The bed bugs will eat you alive. I have in excess of 50 bites on my legs and torso, thankfully my wife and three kids didn't get as eaten as I did but they each have well over 10 each. The tap washers in the bathroom all need replacement (I'm sure the neighbors cringed every time we turned on the shower, the basin taps leak from the spindles and the loo leaks water down the back of the pan- constantly).
The grounds are kept in excellent condition and the pools were very tidy, pity the grounds staff don't clean the rooms, perhaps the hairs on the bathroom floor upon arrival may not have been there, and the tiles on the bathroom may not have had so much dust on them.
The food from the restaurant was well cooked and well priced however the 'two fat ladies' in the restaurant must either own the place or have been there forever as their customer skills are 'non existant', they didn't seem to want to be there on any of the occasions that we dined in the restaurant.
The reception staff were very helpful, check in was easy ( even though our room that was booked three weeks prior, wasn't ready upon arrival, only took about 3/4hr).
If this resort is really 4 star, spend the small amount extra and go 5 without the extras (beds bugs and unhappy staff).
Overall the stay wasn't too bad, I'll just be happy when my legs stop itching.
I wish I'd found this site before we booked the holiday and not when researching about the bed bugs.