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“Great apartment resort...we will return”

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The Lakes Cairns Resort
Ranked #39 of 64 Hotels in Cairns
Auckland, New Zealand
Level Contributor
208 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Great apartment resort...we will return”
Reviewed 12 September 2011

This is a huge resort (almost a small town) with lots of great holiday apartments and also permanent residents. Lovely pool areas, good restaurant, and spacious lovely apartments. We got a very good rate on hotels.com and the resort was superb value .
It is located about 4km from the airport and 6km from town...there's a low cost shuttle available to town. Staff are very helpful.

It's a great resort in a marvellous area of Queensland for a wintertime sunny and warm holiday

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CliveP-T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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605 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Montreux, Switzerland
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 September 2011

I am just surprised to read on many comments that there was no lift, because we stayed there and in our building there was a lift. Maybe not all buildings have a lift, so just make a comment in your booking that you want an appartment with a lift. We found our 2 bedroom apartment very big and clean and the kids loved the swimming-pools. I must admit this is quite far from the center, it is worthwile having the own car.

  • Stayed December 2010, travelled with family
    • Value
    • Sleep Quality
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    • Service
Helpful?
2 Thank PaprikaSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yarrawarrah
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 September 2011

Stayed here with miss 11 and master 9 and loved all the different pools. There are plenty to choose from and the kids tried them all. The tennis court is also great. We had dinner at the onsite dining and the food was pretty good, not too expensive and they do take care of the kids.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Leisuretravelonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2011

we stayed in a 1 bedroom apartment and other family members stayed in a 2 bedroom apartment.The apartments were excellant and had everything you need in them.With 2 pools by our unit and BBQ we were able to host a great BBQ for all our family who were staying in Cairns for my daughters wedding.The best resort we have stayed in on our many overseas trips

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Chergray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 September 2011

We stayed in a two bedroom unit at the Lakes in August 2011 which we booked through flight centre. I did send them an email before I arrived to request a certain bedding configuration, I also asked for a nice view with our room. The grounds are absolutely amazing and the facilities here are really great!! however.. the rooms were very dated and were a bit musty. I was feeling rather dissappointed when i arrived cause we certainally didn't get a view either. However, I found that the longer I stayed here the less I cared about the apartment as the beautiful resort was worth a slightly dated room. The staff here were friendly enough and were as helpful as they could be. The bar was awesome.. they have a happy hour on each night with $4.00 drinks!! All in all I would definately recommend this resort to people..as long as they are not too concerned about not getting a 5 star apartment and they must have a rental car for travelling otherwise it is a bit of a hike to town!!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TraceyH91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon Uk
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2011

Everything you need for a great stay. The apartment was very spacious, comfortable and well equipped. The spa was wonderful, ask for Kaia to give you a fantastic massage. The pool areas are lovely, quiet and relaxing a choice of 3 to choose from. The shuttle bus service takes you straight into the city and runs every half an hour.
Be aware however that the apartments are on 3 levels, with no lifts, not so good when you have a 75 year old with you.
The bistro was a real let down sadly, the food was at best mediocre and the staff were very rude. My friend had ordered the calamari salad and was told the waitress had dropped half of it on the floor and she would have to wait. We were told that as we hadn't booked there were no tables free, whilst the two hours we sat outside there were at least 6 empty tables. Hence the reason we marked down on the service. Such a shame as the rest of the staff particularly in reception were friendly, helpful and great fun.
They also provide free airport transfers, a nice touch!
All in all we had a very happy stay, just eat elsewhere!

Room Tip: Ask for rooms on the ground floor as there are no lifts.
See more room tips
  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gill459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2011

Just returned from a trip to Cairns staying at The Lakes with wife and 2.5 kids. We couldn't have been happier with our accommodation, a large apartment with two big bedrooms, washing machine, dishwasher, dryer etc... Everything you could hope for.
The pools are superb with sand around each of them which was perfect for our little boy who is not keen on cold water.
When our return flight was delayed for 3 days we had no hesitation cancelling the crappy but free airline accommodation and paying for The Lakes out of our own pocket. The staff were brilliant, fitting us in at the last minute and even finding us a Day room as our flight wasn't until 11:00pm.

The apartments themselves are a bit tired but perfectly functional and clean. The real benefit for families are the 3 pools, you don't have to leave the resort to have fun.

The only slight disappointment was that the internet was down 3 times during our stay.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CBen003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lakes Cairns Resort

Property: The Lakes Cairns Resort
Address: 2 Greenslopes St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Lakes Cairns Resort 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
The Lakes Cairns Hotel Cairns
The Lakes Cairns Resort And Spa
Lakes Resort Cairns
Lakes Hotel Cairns

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