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“Good family value, but .....”

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The Lakes Cairns Resort
Ranked #36 of 64 Hotels in Cairns
Hong Kong, China
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good family value, but .....”
3 of 5 bubbles Reviewed 14 October 2011

We spent 7 days at Lakes on their package which includes 3x day trips ( items on their website). Firstly, this is great value. The cost of the day trips alone if bought directly would be around $8-900 for a family of four. Surprisingly we enjoyed the croc farm the most. The sky rail is fantastic, but the town of Karanda I find more geared to international tourists. Green Island is average, and we were happy to get on the first boat back. My kids would rather spend a day at The Lakes pool!
Then plus's - great pools at Lakes, nice well maintained grounds, nice atmosphere, great value for families. Comfortable beds.
The downsides - too far from town. The rooms are very tired. Clearly when you are on a "package" you get the worst apartment. We had a ground floor with a huge, unusable deck because all the ceramic tiles were lifted and broken into shards- quite dangerous without shoes. It also backed onto a large wetland area with ponds that was home to some enormous mozzies. You couldn't go outside from dusk without getting eaten alive. This was not the case at other areas in the resort. The TV in the apartment was the size of a shoebox - quite surprising in the days of cheap flatscreens. There was also no service for the week so the towels and general cleanliness of the apartment was pretty average by the end of the stay, particularly given there is a "no cleaning" rule in our family when on holidays.

Fortunately we were heading to Palm Cove for 5 days in a 5 star following our stay. There was a massive difference in the quality of the two resorts. Nonetheless for families on a budget The Lakes is an option that will satisfy.

Worth considering, but do your research.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LizM26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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599 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 25 September 2011

We had a good stay, but it had a lot to do with the fact that our apartment was not on the swimmingpools. It was in Dalrymple block facing the road. The aparments are not sound proof and the sounds from the people enjoying the pools from day break to late night would have driven me nuts. We did hear the diners chatting as they were walking back after having meals at the restaurant, cars coming and going and car doors slamming, it carried on quite late and we eventually closed the windows and turned on the fans.
The restaurant is exceptionally good - best pizza I've had in a long time.
There is only one pool that does not have icy cold water in and the kids enjoyed it very much - the others were just too cold for a long swim/play.
If you need city shuttles, they go on the hour and the airport shuttle is free if you stay more than 3 days (it was at the time we were staying there - it may pay to contact them to find out). The airport shuttles have to be pre-booked at least 48 hours in advance. Go down to reception in person as I called the concierge/reception desk 3 times in 1/2 hour time span (from 8:30-9:00am) and only got them once.
Parking is free and they give you a swipe card for the entrance gate when you give them the rego of the car.
Our apartment needed a good scrub down of the walls and doors - dirty marks that seem to have come from years of no washing ... The cutlery/crockery and linen were clean.
We could request clean towels, but only put the face washers we needed changed in the bath as we only stayed 4 days and the bath towels were fine to be used for 4 days.
Take your own shampoo if you have dry hair, their shampoo dried my hair out so much, I had to get hydrating shampoo after 2 days ... it felt like straw.
Overall we had a good stay, but I will rather try another place next time than go back there.

Room Tip: Away from the pools if you like some quiet time ... Not all blocks have lifts - if you require a li...
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarinJapie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 17 September 2011

I recently stayed at The lakes resort cairns just last week and had a very terrible experience. We travelled their on a living social voucher which included a 3 night stay in a 1 bedroom apartment, 3 rounds of golf at paradise palms as well as a pass to mini golf and adventure park at paradise palms all for $399 but valued at $1065. Check in was at 2pm and we arrived at 11am to check in our bags. We were told we would receive a call once the room was ready. We did not receive any calls so we went there at 2:30 and found our bags were still at reception. They sent us up to our room without Any assisstance or tour of The resort and mind you our room was at the end of the resort. We waited till 3:30 for our bags and eventually had to call reception again to have sent up. During the second day of our stay, we called reception to request some housekeeping to change our bins, sheets and bring us fresh towels and we where told "you are here On a budget rate that does not include basic housekeeping or even fresh towels and that housekeeping could be provided at an extra charge". This was very disappointing as I have stayed at many hotels and have always received daily housekeeping. I paid $399 for the stay believing that the rrp is $1065. I further went onto their website and discovered that the same room I stayed in Is normally $139 p/night. To top it all off, we never received our 3 rounds of golf or any passes to paradise palms adventure park and mini golf. Overall very disappointed. Would not recommend.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Yogy2488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLakesManagement, Manager at The Lakes Cairns Resort, responded to this review, 22 September 2011
Dear Traveller,

Thank you for providing feedback on your recent stay. We do at times offer reduced price packages and due to their sharpness, often dont include a housekeeping service. This is made clear in the offer details.

I would like to discuss your service issues in further detail. If you wish to do this could you please send an email to sales@visionhotelsandresorts.com with your preferred contact details.

Regards,


The Lakes Cairns Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 September 2011

We had a spacious and fully equiped ground floor 2-bedroom apartment. Location is about 15-30 mins walk from Cairns along the picturesque esplanade. If u have young kids, play at Muddys playground and explore nearby Botanical gardens.
Swimming pools were awesome and plentiful. The kids loved the sand pit on the poolside.
Staff were helpful.
Only downside was the over-powering and lingering smell from the floor cleaner they use to keep the insects out.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank JenManGriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

This is a huge resort (almost a small town) with lots of great holiday apartments and also permanent residents. Lovely pool areas, good restaurant, and spacious lovely apartments. We got a very good rate on hotels.com and the resort was superb value .
It is located about 4km from the airport and 6km from town...there's a low cost shuttle available to town. Staff are very helpful.

It's a great resort in a marvellous area of Queensland for a wintertime sunny and warm holiday

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CliveP-T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreux, Switzerland
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 6 September 2011

I am just surprised to read on many comments that there was no lift, because we stayed there and in our building there was a lift. Maybe not all buildings have a lift, so just make a comment in your booking that you want an appartment with a lift. We found our 2 bedroom apartment very big and clean and the kids loved the swimming-pools. I must admit this is quite far from the center, it is worthwile having the own car.

  • Stayed December 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank PaprikaSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yarrawarrah
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 6 September 2011

Stayed here with miss 11 and master 9 and loved all the different pools. There are plenty to choose from and the kids tried them all. The tennis court is also great. We had dinner at the onsite dining and the food was pretty good, not too expensive and they do take care of the kids.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Leisuretravelonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lakes Cairns Resort

Property: The Lakes Cairns Resort
Address: 2 Greenslopes St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Lakes Cairns Resort 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
The Lakes Cairns Resort And Spa
The Lakes Cairns Hotel Cairns
Lakes Resort Cairns
Lakes Hotel Cairns

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