We are locals and have often stayed at the lakes especially when our children we younger. The self contained units were always good value and clean with modern facilities. However! This last stay at the Lakes Cairns Resort couldn't even come close to the previous stays we have encountered. And has left us with feeling of utter DISGUST!
My father in law was in hospital, and as we live almost one and a half hours drive from Cairns we thought it best that we stay down the night in a self contained unit. So I could wash his clothes and bring him fresh ones in the morning. The reason we chose the Lakes was so that we could relax that evening, do the washing in our own room and not have to go down to a laundry on a different level or anywhere else!
We checked in early evening, and when to our apartment. Only to find that the room was not to our satisfaction. The beds were not as we had requested, but more importantly the air conditioner was broken. I called reception immediately and asked for our room to be changed. Which was done so reluctantly. So were moved to another room in a different block of apartments....... All seem good until we decided to do the washing. I put the wash load on no problem. But suddenly the washing machine began to chime a warning sound. It seemed that the water pump on the washing machine was broken. Once again I called Reception. To be told that their maintenance guy wouldn't be able to fix it till the next morning at 10am when he was back on duty. I explained that this simply would not do as we would be checking out early in the morning, and a resolution needed to be found immediately. It was then that my husband was escorted to another block of buildings to use their washing machine to complete the spin cycle for our washing. My husband then returned with the wet clothing to dry them in our room with our laundry dryer only to discover that it too was faulty!!! Thankfully my husband managed to get the dryer to function with a little persuasion.
In the morning upon checking out I express my utter disgust and frustration of the nights events, and requested to be compensated for the continual inconveniences. I was told there was nothing that could be done. And Perhaps on my next stay there they could do something about it.
Let me assure you there will NEVER EVER BE A NEXT TIME! This would be the last place I would recommend to any one to stay! Staff, Management and Body Corp, you better get your act together real fast! Because just as good service/experience news spread quickly, Bad service/experience spreads faster!
It seems that poor maintenance or lack of, is the sad result of what used to be a lovely place to stay. :(
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- Also Known As:
- The Lakes Cairns Resort And Spa
- The Lakes Cairns Hotel Cairns
- Lakes Resort Cairns
- Lakes Hotel Cairns