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“Friendly, clean, tidy” 4 of 5 bubbles
Review of The Lakes Cairns Resort

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The Lakes Cairns Resort
Ranked #36 of 65 Hotels in Cairns
Adelaide, South Australia, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Friendly, clean, tidy”
4 of 5 bubbles Reviewed 17 July 2014

Neat, clean and tidy. Once the restaurant is back up and running it will help I think. Mobile phone reception is terrible but that is the least of your concerns if on holidays. Friendly, helpful staff.
A few suggestions for short term stayers eg. One week or less: provide more than one bin liner and tea towel. If we are back this way we would definitely stay here again.
Free wifi in main reception area but agin, very slow.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Trish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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597 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 10 June 2014 via mobile

We stayed at The Lakes for 6 nights and we were not impressed. It started with the resort "forgetting" to arrange pick up for us at the airport despite arranging 5 days prior and calling 24 hours to confirm pick up. When we called from the airport to ask where the shuttle was we were told to just catch a taxi it was easier. Not quite the case as we had several bags including a large tri bike bag which is why we arranged the pickup is the first place! Upon checking in the condescending staff member attempted to blame another colleague who didn't book the pickup - nice try but we spoke to YOU, twice! Once in the apartment, a decent walk from reception, bags in tow we found the air con didn't work at all. When we spoke reception about it they were totally uninterested and it was only upon demanding something be done we were reluctantly offered another room to sleep in - we were told it was short term as the guests would be arriving the next day and they were stay longer than us. Eventually the air con was fixed the next day but was not at full capacity only one unit could be used at a time. During our stay each time we went to reception we heard they same "story" about airport transfers being told to more guests. Each interaction we had with the reception staff he was rude and spoke over top of us in an argumentative manner. If the town was not booked out due to the ironman event we would have stayed elsewhere one night into our stay.
Overall the grounds and pools at the resort were nice, apartments were a little run down and in need of maintenance (faulty smoke alarms going off at all hours, exhaust fans not working), minimal supplies, soap/detergents etc, were supplied and the resort was too far from the town centre you would need a car. The customer service was terrible,we are not demanding guests at all but even asking for taxi numbers (Telstra mobile service was nonexistent in our apartment) bike hire places, bus details we were not helped at all- the grounds staff were more helpful!
We will be returning to Cairns but will not be staying here again and we will recommend others do the same.

Stayed June 2014, travelled as a couple
Helpful?
7 Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
98 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Stunning resort with beautifully maintained grounds. The staff/ activities planner were most helpful. This resort has many top quality facilities - lagoon pool, mini sand/ beach for the little ones, waterfalls, spa, gym, games room, mini shop at the reception area (inc alcohol sales)restaurant and even a bar too! (which, just quietly, was a big hit with us) We were here a few years back for our honeymoon - and we chose this resort based on previous reviews. Our apartment was 3 bedrooms and we our courtyard opened right onto the pool side - which was a fantastic bonus. The inside of the apartment was faultless, from the air con, to the fans, to the linen, to the comfy beds - everything was in perfect order. The kitchen was very well appointed and was used each day by us. The windows, sliding doors etc were all double glazed and as such we heard no noise form the pool area when these doors were closed. We travelled as a group of 5 (yes, on our honeymoon lol) as my husbands family were here with us from the UK for our wedding, so it only seemed the right thing to do having them to join us in a tropical paradise as this one was. Each and every one of us LOVED staying here. The place is super relaxing and not too far out of Cairns central - a very cheap shuttle bus ran every 30mins when we were there and was super convenient! If you love quality, bang for your buck and a simply superb resort (with kids too - they certainly cater for families) Then this IS your place to stay in Cairns!!!
We now have a 3 year old and plan to go back very very soon with him!!

Room Tip: Families would be best asking for a poolside apartment (so you don't have lug everything through...
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  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 May 2014 via mobile

We stayed here 6 years ago so we hoped it would be just as good, it was just as I remembered except even better as our room opened out into the pool ☀️ we luv it here, great value for money and lovely staff, thank you,

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank angieNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, General Manager at The Lakes Cairns Resort, responded to this review, 26 May 2014
Good Afternoon

Thank you for taking the time to review our property.
Your opinion is greatly sppreciated. We are exremely happy that you enjoyed your stay & that you feel you received value for money.
Thank you for the lovely comments & we hope our lovely staff can help you again in the future.
Please call us direct so we can offer you a return guest discount. We look forward to you reutrning.
Kind Regards
Debbie Brighton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

Superb resort, beautiful gardens & four stunning pools & a very large spa to chose from. We stayed for 5 days in a two bedroom apt, very close to the airport and a 5 min drive to central city. When I booked I asked for a ground floor apartment if possible, which I was given, the apartment was great, the pool was right outside our patio. Very quiet and secure. During the week while we were there we had the pools to ourselves most of the time. Definitely the only place we will stay at if we go back to Cairns. We stayed at 2 other places in the Daintree & the last night in Cairns before flying out but these were no match for The Lakes.
the only fault was there was no wifi.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KSPortStephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, General Manager at The Lakes Cairns Resort, responded to this review, 26 May 2014
Good Afternoon

Thank you for taking the time to review our property.
We agree our grounds & pools are stunning & it is wonderful to know we meet your expectations

Your comments are very much appreciated & we are working on the wifi so by the time you next visit us it should be available.
Please call us direct to receive a return guest discount.

Kind regards
Debbie Brighton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 22 April 2014

Terrible visit to this resort!
On flying in to cairns the resort 'forgot' to come and get us despite us calling them 24hrs before our trip to confirm plans. They simply told us to get a taxi to the resort.
Room was nice but very far from reception and we had a guest with an injury to their leg. Had to go to reception for everything as you couldn't call reception and get what you wanted.
Had a restaurant but was too limited in food and very expensive!
Tried to play tennis multiple times but it was either booked out or the times to play were unrealistic.
Staff were rarely helpful and very rude to other guests in front of us.
I would recommend you find anywhere else to stay.

  • Stayed May 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank angel_5587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 12 April 2014 via mobile

We stayed in a 2 bedroom apartment for a week. The resort is large and consists of individually owned apartments with central management. There seemed to be a lot of permanent residents too. Note that the apartments are only serviced when you leave, so if you are staying for more than 2-3 days you'll need to buy supplies such as shampoo, dish detergent etc. an initial supply is provided.
Our apartment was lovely - well appointed and very clean. It was on the ground floor, facing one of the pools. It was in the centre of the resort, so well away from any road noise. It was 1304 - recommended!
It's about a 30 min walk or a $10-13 taxi ride from downtown Cairns. There's a small IGA supermarket on the nearby main road and a selection of restaurants. The Thai restaurant was good.
The resort is near the airport, so the planes are quite low, but they stop at about 10 pm and don't start until 6 am. We only really noticed them during the day and they didn't really bother us. If you close the doors and windows you'd have no trouble with the noise keeping a baby awake.
There are multiple pools at the resort and they are all stunning - beautifully kept and designed for all needs and abilities. There's sandy beaches for little ones and a lap pool for competent swimmers, plus several other general purpose pools.
We were stranded indoors while Cyclone Ita passed through Cairns. If we had been in a single hotel room we would have gone stir crazy.

Stayed April 2014, travelled with family
Helpful?
2 Thank Mitch0064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lakes Cairns Resort

Property: The Lakes Cairns Resort
Address: 2 Greenslopes St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Lakes Cairns Resort 3.5*
Number of rooms: 220
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Also Known As:
The Lakes Cairns Resort And Spa
The Lakes Cairns Hotel Cairns
Lakes Resort Cairns
Lakes Hotel Cairns

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