Pretty disapointed to land in Cairns and not even have someone there to pick us up even though we already said the exact time and terminal we were coming in at. When we finally arrived (courtesy of their van, which was very run down and didn't have seatbelts) we were met by no front desk staff, just a backpacker - which is all good and well - except he put us in the wrong bed. Again, we sighed and shrugged it off.
We didn't know the protocol for payment because we assumed since we (my boyfriend and I) had called Nomads 48 hours and 24 hours prior to boarding the flight, to let them know of our approximate check in time, being 4:00 am.
We were given a twin room instead of the double bed - we're a couple not siblings, seriously. Anyway, we go downstairs and are not even greeted with a welcome, just simply 3 people behind the desk with blank stares. A lady called Margot was irrevocably rude the entire time we stayed there. She had been the one who booked our flights and organised everything with our awesome and wonderful travel agency (Peterpans) didn't even take responsibility for her mistakes in 1. not sending us a pickup van - it wasn't a must, but considering the crazy amount we were paying for 'backpacker' accomodation, it should've been obvious., 2. putting us in the wrong room (WHY DIDN'T SHE TELL THE OTHER MAN WE WERE COMING IN AND WERE ALLOCATED B14?! I have worked in hospitality before, it's really not that difficult to make a side note.) 3. CHARGING us for staying in that room because we checked in 'early' and therefore it was the day before not the current day we were present - which didn't make any frickin' sense to me and 4. we got no consolation for the problematic mix ups which is something I found really strange, hospitality is an industry that relies on good reviews and good customer loyalty, and would've thought for THEIR mistakes, they would offer something?!?!?!?!?!
The actual venue was really nice and well located. The travelers weren't too bad either. The staff at Nomads reception were a whole other can of people, except for 2 or 3 other kitchen/bar staff who were lovely and very warm. The kitchen and fridge where people can cook their own things was disgusting though - it was really unrealistic of them to expect people to clean after themselves continuously to a standard that was healthy or hygienic. Bathrooms were good, there were far too many ants on the basins though and too little space for what is obviously a haven for women (unrealistic that only 4 girls will be using the mirror at one time c'mon).
I was really disappointed in their service. I found it unreliable (Asking for things and not getting them, then having to ask again and again until I received it e.g. 'can you please turn the air-con on for me?' 'sure'...wait 30 mins, ask again!!!!!). It was rude and dismissive. I didn't want to hand my money over to them because of the way that they were so self-righteous. There was a lady behind the counter called Marie and she was absolutely lovely and tried her very best to help out and be accommodating, but 1 out of 12 staff still doesn't make up for 2,000 dollars of 2 full time students wages on a holiday.
Very irritated about Nomads Cairns - wouldn't recommend to anyone because of the sheer fact that they were so inflexible, inconsiderate and had no customer orientation.
- Official Description (provided by the hotel):
- Nomads Cairns backpackers resort is a 4 ½ star AAA rated budget accommodation with resort style facilities and onsite Serpent Bar, and has been designed to provide you with a great night's sleep. Located only minutes away from the Cairns Esplanade, gateway to the Great Barrier Reef, it includes everything you need to enjoy Tropical North Queensland in style. ... more less
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- Also Known As:
- Nomads Serpent Cairns Hotel Cairns