We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“dirty room, bed bugs, uncomfortable bed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Njoy Travellers Resort
Certificate of Excellence
Leipzig, Germany
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“dirty room, bed bugs, uncomfortable bed”
Reviewed 18 October 2013

I stayed 5 nights in the Njoy Traveller resort and that was definitively 5 nights too long. It was really loud at sleeping time - especially because the "long-stay-guests-meetings". But that was not the biggest problem, you have to reckon that it´s a little bit loud in a hostel, that´s ok.
I slept in a 4-shared room and it was really dirty. That´s maybe not the full mistake of the hostel and the housecleaner because 2 long term guests stayed in the room (since a few months). They were really messy and their clothes lying around everywhere. There were little flies all over the washing table and the fridge (the fridge was very noisy). On the walls were small brown spots ( I don´t know what that was). The linen had spots too. The mattress was saggy and you could feel every spring in the bed. There is no ladder up to the bed so you have to stand on the lower bed and mattress to reach your bed.
When I left the hostel I had all over the body little bites. I think that are bed bug bites. Maybe they are a result of the messy roommates. The change of the linen has brought nothing, I think the linen is only cold-washed and some bugs are in the matress....

But the staff was nice but partly annoyed.
The wifi costs too much, 6 dollar per 24 hours (Gilligans 2 Dollar per 24 hr). I thought to have read that it is for free.

If I will stay in Cairns again I will choose another Hostel.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stef P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad F, Owner at Njoy Travellers Resort, responded to this review, 24 October 2013
Dear Stef P
We are sincerely sorry that you did not enjoy your stay with us as so many of our guests have. We would have loved it if you had spoken to our staff so we could have addressed your issues immediately. We would have been happy to move you to another room or help out in any other way.
We are very surprised by your comment regarding the cleanliness of your room as have fully experienced full time housecleaning staff who work every day to ensure the cleanliness of the rooms, an aspect of the hostel which we are usually praised for. We are a budget backpackers and this is reflected in the price of the rooms so we do rely on our guests to clean up after themselves and to keep the rooms tidy. All used linen is sent to a professional laundry company every day where it is put through a hot wash to guarantee a thorough clean.
Being in the tropics we do have a lot of things to contend with and of course insects are a daily battle. We do regular checks of the rooms and mattresses for bed bugs and with the linen being professionally cleaned it is unlikely that bed bugs are present in either the mattresses or linen.
I would like to thank you for your feedback and once again we are sorry that your room wasn’t satisfactory and we hope that you enjoyed the rest of your time in Cairns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

354 reviews from our community

Traveller rating
    165
    110
    53
    14
    12
See reviews for
6
79
133
4
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Stanley, United Kingdom
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 October 2013

My boyfriend and I stayed at Njoy on 2 occasions whilst in cairns. We had a twin room, with air conditioning, a sink and fridge which was great! It was especially handy that there was a free airport shuttle, both to and from the hostel - although we couldn't take advantage of this when we left as it was an early flight. still it was only $20 to the airport. Everything is in walking distance, with the CBD only about 10 mins away - there's also a free shuttle which would be good to get you out of the heat. This hostel has everything that you need, pool, decent sized kitchen, pool table, really good wifi ($6 a day) and great communal area for having some drinks or just a catch up. Would highly recommend this hostel if you are looking for your own little oasis, not if you are wanting to party! Reception staff Rosie and Luke are also super helpful

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

My fiancé and I stayed for 5 nights. We had a private double room which was spacious and had a fridge, sink and air conditioner. The a/c was great to have in the Cairns heat! The staff was very friendly and accomodating. They were fun to have a chat with, and helped us book our tours. We appreciated the free shuttle service from the airport, as well as the free shuttles throughout the day to and from the CBD. With saying that, the CBD is an easy 15 minute walk; the shuttle was just a nice option when it was hot out. We took advantage of the free meals at The Woolshed each night we stayed, and were impressed by the food. My only complaints would be that wifi wasn't free and we found there was a lot of noise at night since our room was on the main level facing the courtyard. There was a also a lot of noise from other room doors slamming closed and echoing in the hallway. Thankfully, we have learned from previous hostel experiences and had ear plugs with us! Thanks to Luke and Rosie at the front desk for being helpful and welcoming.

Room Tip: Make sure to get a room with air conditioning because it is hard to sleep without one in the heat an...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casablanca, Morocco
Level 5 Contributor
69 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 20 September 2013

We stayed 2 nights there during our Australia one month travel.
I think, after completed our australian travel and having slept in more than 10 different places (including hostel, hotel and camping park), I’m able now to have an objective point of view on quality and expectations in Australia
So the Njoy is in an average hostel for Australia. We had a double room with private bathroom, so a real double room. The room was clean with enough space to put your luggage and others stuff. It has a fridge which is a plus.
In terms of facilities, kitchen area was pretty big and clean too.
In terms of others services,
Plus :
- Free pickup at the airport and regular buses for the city centre until late night
- A lot of useful information at the desk
- Not noisy for a backpackers place
Cons :
- no free wifi (6$ a day)
- no free breakfast or coffee/tea
- sometimes you could feel that the front desk is more business oriented (selling you all the tours around Queensland) than helping you on the different options and activities you could do (free or not)
So I would recommend this hostel if you stay 2-3 nights in Cairns, but you probably can find better deals in Cairns if you book in advance., it’s full of hostel and choices

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lemouss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2013

Wouldn't advise solo travellers or anyone, on that note, who wanted to make some friends to stay at Njoy! It is lacking in sort of character and the vibe is simply non existent! Each night they blast a film in the communal courtyard which is a massive mood killer for anyone who wants to chat to each other let alone have a few pre drinks! The staff were quite hostile and unwelcoming and seemed to look at you like your an alien when you ask for something! On the plus side, the beds are very good and the bathroom is quite clean. The kitchen area is also not so bad with free tea and coffee for guests. But I felt that didn't make up for the strange and moody atmosphere that this hostel has.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad F, Owner at Njoy Travellers Resort, responded to this review, 23 October 2013
Dear Steph P

We are sincerely sorry that you did not enjoy your stay with us as so many of our guests have. We would have loved it if you had spoken to our staff so we could have addressed your issues immediately. We would have been happy to move you to another room or help out in any other way.
We are very surprised by your comment regarding the cleanliness of your room as have fully experienced full time housecleaning staff who work every day to ensure the cleanliness of the rooms, an aspect of the hostel which we are usually praised for. We are a budget backpackers and this is reflected in the price of the rooms so we do rely on our guests to clean up after themselves and to keep the rooms tidy. All used linen is sent to a professional laundry company every day where it is put through a hot wash to guarantee a thorough clean.
Being in the tropics we do have a lot of things to contend with and of course insects are a daily battle. We do regular checks of the rooms and mattresses for bed bugs and with the linen being professionally cleaned it is unlikely that bed bugs are present in either the mattresses or linen.

I would like to thank you for your feedback and once again we are sorry that your room wasn’t satisfactory and we hope that you enjoyed the rest of your time in Cairns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level 1 Contributor
4 reviews
Reviewed 27 August 2013

We arrived at NJoy early in the morning and had no problems with us staying with such short notice. Prices were very reasonable, and the staff were fantastic. They were polite and happy to help with anything and I had a great laugh with them. The place was kept clean, and the bathrooms were cleaned on a regular basis. Thank you NJoy for making our experience in Cairns even better!

Room Tip: I slept outside in the carpark in a camper van. It was fine, as there is a policy of keeping the noi...
See more room tips
  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The-Scientist18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

If your looking for a place you can crash and not feel like everyone is intruding in your bizness, and the noise levels are not reaching rock concert status then this place is the one, awesome price, fantastic service and facilities are clean and in good state, the rooms are functional and have air con. The front staff know all the deals and discounts in the area and they give you vouchers for free dinners at the Woolshed, an off site bar in Cairns which is party zone cool...pumping choons and great food! check this spot out

Room Tip: Double rooms with ensuite are practical and convinient
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.8 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
592 reviews
0.2 mi away
Tropical Heritage Cairns
0.1 mi away
Cairns Queens Court
Cairns Queens Court
#24 of 64 in Cairns
484 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Calypso Inn Backpackers Resort
0.6 mi away
Gilligans Backpackers Hotel & Resort
0.5 mi away
Dreamtime Travellers Rest
Show Prices
Show Prices
Show Prices

Been to Njoy Travellers Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Njoy Travellers Resort

Property: Njoy Travellers Resort
Address: 141 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Inn The Tropics)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 84 Speciality Lodging in Cairns
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Njoy Travellers Resort 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
From the moment you arrive in Cairns our smiling staff are here to make sure your Australian trip is the best it can be. From free WIFI, free airport pick up and drop-off to shouting you a free dinner in town, our Njoy! Crew are here for you!We also offer a free tour booking service so you can easily explore the worlds oldest rainforest, snorkel the famous Great Barrier Reef or take a bungy jump over cascading waterways. Complimentary tour pick-ups and drop-offs right from our front door make it all too easy.When you want to just chill, Njoy! Is your home-away-from-home. Lounge around our lush lagoon-style pool, refresh with a drink in our palm-fringed sunny outdoor area or take on fellow travelers at a game of pool. We also have a free movie every night!You'll never go hungry with us either, every night we shout you a free discount meal card at the Woolshed pub, a legendary backpacker bar. For do-it-yourself meals, our fully equipped kitchen or outdoor BBQ area are there for you to use.Check in at Njoy! And you'll sleep sound in air-conditioned dorm rooms with 24 hour WiFi, some equipped with your own fridge, sink, and ensuite. We even make your bed for you on your first night! Some of our private ensuite rooms also have their own television and tea and coffee making facilities.Come and Njoy! Cairns brightest backpackers!Live, laugh and relax! NJOY! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, HostelWorld, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Cancelon and Evoline ltd so you can book your Njoy Travellers Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing