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“Not what was portrayed!”

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Coral Towers Holiday Suites
Ranked #23 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 19 June 2013

We were very disappointed with what was told to us by phone in regards to view from our room, was told 100% view of the sea, only one Palm tree trunk. Perhaps 25%, lots of trees! The room was large but superficially given a look of cleanliness with modern look of bedding linen. Bathrooms were retiled over old tiles, old bath remained. Cleanliness was disgusting as the photos I took prove. Stayed in for the first day and my feet were pitch black from the floors, walls dirty, front door chipped, shades of different colors and marked, blinds had thick dust and yellow spots on them, some didn't work, washing machine filter had not been cleaned in a very long time. This was a renovated unit we were told! A long list of what we couldn't cook, sausages, chops, steak, bacon due to fear of setting off alarms. Told to use BBQ outside which was inaccessible for my husband in a wheelchair. Crokery was a mix of different bits and pieces as though they were from a secondhand place. Lift was filthy as was the carpark areas and public thoroughfare throughout the block of units. Entry into garage scrapped the bottom of the car because it was such a dramatic slope up and down. Carparks are very small, our car was damaged by someone elses car (no notice or apology), ground floor unit yards were full of clutter. The whole complex is in need of an overhaul of cleanliness and maintenance. On top of this the noise of the planes was loud. Balcony rail was very rocky. Despite this Sandy seemed very nice. Of course we will never stay here again! Booked on the internet with reassurance by phone and arrived too late after a long day of travelling with my husband in a wheelchair so it was too hard to find other accommodation at the time or else we wouldn't have stayed!

  • Stayed: June 2013, travelled as a couple
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2  Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 13 July 2013

This booking was made direct with reception, not via internet. The guest was also given our Low Season Special - $149.00p/n - for her entire stay, even though 3/4 of her stay was during the High Season Rates. Guest was shown 3 apts on arrival on upper levels - more views and she selected 1st level. Bathrooms are completely renovated - not tiled over- you are wrong. Marks on walls etc are purely wear'n'tear, guests scraping suitcases do not help. The photo of the 'dirty black foot' is clearly questionable, as all of our apts are always cleaned in the same manner and we have never had this'issue' before - ever.
Cooking, guests are advised of QFS false alarms pentilies, which we try to minimise this by advising guests to make use of the BBQ facilities - which many do. The guests was never told at any stage that they had to 'eat' out by the BBQ. Car parks are standard size. The guest did not inform us that her car had 'been damaged'. I saw this guest on a regular basis and never did she mention any issue with her stay nor the apt. Plane 'noise' we are on the Esplanade and like all other Complexes along the Esplanade, we have no controll over the 'flight paths'.
We are not a 5Star Complex and do not advertise to be - we always do our best to accommodate all of our guests needs and it is very disappointing when guests have go on sites like TripAdvisor to complain but they do not raise any issues during their stay directly to us.

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94 - 100 of 164 reviews

Reviewed 28 May 2013

We had a beautiful view from our room . The staff are super friendly and so so helpful - a little far from the restaurants but easy enough to stroll down the boardwalk or call a taxi which always arrived within 5 mins !

  • Stayed: May 2013
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Thank Emchop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 29 May 2013

Thank you for your review and comments.
Yes, the views from the apartments are fantastic and we always try to accommodate all of our guests needs, whether is be just helping to decide on which trips to do or just calling a taxi for them. All are very important to us.

Regards
Sandy

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Reviewed 30 March 2013

I stayed at the Coral Towers with my mom & sister when we decided that we wanted to go to Cairns to see the Great Barrier Reef.

spacious penthouse apartment. it was really nice to have my own bedroom with its own bathroom. I loved hearing the soft/subtle sounds of the sea and the sounds of the birds, and it was nice lying in bed and looking at the view of the Coral Sea.

it was a good location as far as being on the Esplanade, but it is on the other end of the Esplanade from the Marina

please be aware that there is a book of rules that some may find a bit unnerving. also the front desk has very limited hours. you are asked to take your own garbage down to the garage before you leave. in the morning the garage gates are closed & locked, and you need a key to get back into the building. we were just leaving for the airport and had already dropped off the key when we went down to the garage to take out the garbage, and got locked in the garage! I watched as my taxi came and then went... my mom and I had to scream at the top of our lungs to get someone to come down and let us out.

Room Tip: book a room with a Coral Sea view
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  • Stayed: September 2012, travelled with family
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1  Thank jennifer w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 5 April 2013

Hello Jennifier,
Thank you for your review. Yes our Penthouse is great and has fantastic views of Trinity Inlet (as all of our apts do) and also the Hinterland. Our location is very good - no nightclub noise at 3.00am nor roudy people.
Every complex has 'rules' and they are there always for the guests safety and general consideration of others as well. The 'Gates' to our secure car park area, which is where the rubbish room is, are always locked, hence the 'secure parking' and guests are always told to have their key with them, at all time, as the locking of all common doors are expained to everyone when they arrive. Again 'security' safe. It was unfortunate that you 'locked yourselves' out but if you had 'entered the car park code' the security gates would have opened for you. The code is noted on all key tags.
Apart from the above, and even though you stayed with us many, many months ago, I am pleased that you enjoyed your stay with us.
Regards
Sandy

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Reviewed 27 January 2013

Spectacular views! Great apartments! Beautiful, spacious and clean rooms!
Peaceful place away from downtown noise. We absolutely enjoyed our daily walks along a charming Esplanade.
We stayed in 2 Bedroom/2Bathroom apartments for 4 nights and absolutely loved it. Special thank you from our family for making our stay unforgettable.

  • Stayed: January 2013, travelled with family
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Thank Lena_Andrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 22 March 2013

Hello Lena,
Thank you your wonderful comments, we take great pride in the apartments and as you said, the views are spectacular. We try very hard to make all of our holiday guests as welcome as if they are family.
Regards
Sandy

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Reviewed 8 January 2013

we were there in Dec as a family and our friends took another apartment. overall, very good experience worth recommending. apartment was spacious (2 bedrooms, 2 bathrooms and nice living room with kitchen) with a nice view on the ocean. hotel was clean though equipment was a bit basic. the only minus is that it is quite a walk from the center of Cairns so we often ended up taking taxis...Net, great choice for Cairns but check if there are any places available in other close-by cities as Port Douglas as they simply are much nicer locations.

Room Tip: room 25 is great.
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  • Stayed: December 2012, travelled with family
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1  Thank PleasuresHunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 22 March 2013

Hello,
Thank you for your comments. Yes, Apt 25 is a very nice apt and has all of the facilities that are needed when you are on holidays - like all of our apts do. The walk into the city centre is approx 30mins and by car or taxi , the drive is about 5-7mins - cost is approx $8 - $10 depending on the time of day.
Port Douglas is a 1 hour drive from Cairns, it is also a very good location. I pesrsonally think that there are a lot more activities to be done out of Cairns, but the coastal drive up to Pt. Douglas is fantastic.
Regards
Sandy

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Reviewed 30 December 2012

Had a great time at the Coral towers. This was the last stop on our Australian holiday and we were glad it was here. Besides being in Cairns with all it has to offer for us tourists the hotel felt like an oasis away from everything at the end of the day. The views were great and the overall ambiance of the place was what we needed before a long flight home.

  • Stayed: November 2012, travelled as a couple
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Thank Prue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 22 March 2013

Hello Prue,
Thank you for your review. Yes we are very peaceful on our end of the Esplanade and it is great not to have all of the noise and bussle at the end of a busy day. Pleased that you enjoyed the wonderful views of Trinity Inlet and Green Island. Hope to see you next time you visit Cairns. Thanks Sandy.

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Reviewed 26 December 2012

Located in the quiet end of the Esplanade - away from noise and night life.
We enjoyed the amazing recently refurbished apartment with magnificient water views.
Both rooms and the lounge had air-conditioners (altogether three of them) - nice layout and modern electric appliances/kitchen
Always ask for a refurbished/renovated apartment as I understand there are old ones too.
Sandy was very helpful in providing a better guidance on the tours, local info and eating places etc.

We will definitely return

Samara from Brisbane

  • Stayed: December 2012, travelled with family
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Thank ChSamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this reviewResponded 28 December 2012

Hello Samara,
Thank you for your review. All the very best for the New Year and hopefully we will see you next time you holiday in Cairns.

Regards
Sandy

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Additional Information about Coral Towers Holiday Suites

Address: 255 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Cairns
#12 Romantic Hotel in Cairns
Price Range: £99 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coral Towers Holiday Suites 3*
Number of rooms: 1
Official Description (provided by the hotel):
Right on the Esplanade, with views to the Great Barrier Reef and Green Island, only 1.5 Kms to the City Centre - to walk approx. 25Mins or drive/taxi 5 mins. Spacious 2 bedroom/2 bathroom self contained apartments, all with Ocean Views. Our newly refurbished pool and heated spa/BBQ area is just great, with fantastic views overlooking the Esplanade. FREE undercover secure parking. ... more   less 
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Also Known As:
Coral Hotel Holiday

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