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“Great budget location, small rooms!”
Review of Hides Hotel Cairns

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Hides Hotel Cairns
Ranked #55 of 64 Hotels in Cairns
Reviewed 10 March 2012

Centre of the town, great location, budget price and good value. The room was small with no wardrobe space. Breakfast was OK and the service was good.

Room Tip: Dont take a room in the rear of the hotel. Poor views and small rooms.
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  • Stayed: February 2012, travelled as a couple
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Thank Coffer52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 March 2012

My wife and I spent part of our honeymoon here early in February, we arrived at 9 am, well before the check-in time and this was no problem for the receptionist who just sent us up as the room was ready. We just wanted to leave our bags and go for a walk and a beer but being able to unpack and shower after 36 hours travelling was great. The room was exactly as we expected, basic and clean with tea/coffee, air conditioning that worked and a TV. We don't watch much TV on hols but it's good to have on in the morning whilst getting ready. The location is great and except for the trip to the airport we did all our exploring on foot so no transport fees! The FREE breakfast consisted of a choice of cereals, toast, juices and tea or coffee, what more do you want? Also we were never disturbed by any external noise.

The gentleman who was on reception most of the time we were there could not have been more helpful and welcoming and all our experiences with the staff were positive. Some reviewers seem to want a five star hotel at budget prices. As a couple who prefer to spend our money on experiences and dining out rather than somewhere just to sleep we cannot reccommend this hotel highly enough. Thank you hides for a fantastic start to our honeymoon, BTW we are not youngsters but in our early fifties.

  • Stayed: February 2012, travelled as a couple
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Thank MadChefMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

We stayed for three days and found both the staff and the hotel to be great. Ok so it’s not a five star establishment, but it is clean and the rooms are large compare to what I have experienced elsewhere.
We booked a tour at the front desk and found that particular staff member to be both informative and friendly. While the breakfast is basic it is included in the price of the room, so all in all it is a bargain.
The hotel was perfect for what we needed, that is a place to sleep experiencing the tours and activities of Cairns.

Room Tip: Pay for the Superior room. They're still cheap but out of the budget style accomodation.
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  • Stayed: February 2012, travelled as a couple
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Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

this property has possibly the best location in cairns.it is smack bang right in the centre of town .an ideal spot to pickup your coach for a day tour a very easy walk to cairns central to catch the train to karunda only buy a one way ticket come back on the local bus huge saving.woolworths are across the road so too b.w.s.for your wines.ok the hotel the front desk staff have a great passion and love for the hides hotel .day one we came home the room not cleaned ok we can make a bed and replace the towels.the rubbish on the verandah was overflowing we cleaned it as well.the verandah is a real plus you see so much of the lifestyle of cairns from it.day two beds made but bathroom not touched.found the backpacker house keeper who could only be described as rude and not at all interested in her housing keeping nor the paying guest.the same people who take over the verandah leaving their rubbish every where.she after strong words gave us fresh towels.next morning i spoke with the front desk and relayed the problems within a short time the verandah was spick and span.we did not see a backpacker as our house keeper again.the room was great the verandah just fantastict met some great people and would stay again whilst the hotel employs staff that are interested in the hotel and their guests and not backpackers who stay free and bring the property to a low grade.remember you get what you pay for.i will be back to see if the backpackers go.

Room Tip: unless you are really on a very tight budget please stay in the new wing
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  • Stayed: February 2012, travelled with friends
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2  Thank john1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2012

myself + my friend stayed at this place for 4 nights + because they made a mistake with our twin room booking they upgraded us to a family room, thank goodness they did as the rooms are very tight + cramped. the staff are extremely unhelpful + unfriendly. we went down one afternoon to enquire about booking the kuranda scenic rail, we simply asked the girl at the desk about it + she told us she knew nothing about it + to just read up in the leaflet ourselves. we had breakfast at the hostel each morning + all it was was cereal , juice + toast. the girl who worked in the breakfast room never smiled once + clearly hated her job, she closed the breakfast room one morning at 2 mins before 9am + she wouldn't let one couple in for their breakfast, she walked around with a constant scowl it was really awful to see. the staff are very rude. apart from the location i wouldn't recommend the place, we were both very happy to be leaving after our short stay.

Room Tip: make sure you get an ensuite so you're not sharing a bathroom with others
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  • Stayed: February 2012, travelled with friends
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3  Thank EveDoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hides M, Manager at Hides Hotel Cairns, responded to this reviewResponded 19 February 2012

We encourage staff to experience as many tours as possible as well as providing continuing training. As there are hundreds of tours to experience it is nearly impossible for all staff to experience all tours. Failing to have had experienced a tour directly, it is in the best interest for guests to carefully read the tour brochure. Many tours have additional options such as lunch and transfer which it is best for the guest to decide upon.

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Reviewed 8 February 2012

I've stayed before & loved it. This time I didn't. The first room I was given had a dirty & wet bathroom, obviously not cleaned from the previous people. The 2nd room had 2 single beds, not the double I booked, and the air conditioning didn't work. The 3rd room I was given was actually very nice. I booked it on Wotif so I'm wondering if they give the inferior rooms to those bookings. Will try somewhere different next time.

  • Stayed: January 2012, travelled solo
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4  Thank JaniceQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

Whatever you do - do not stay here. I have never encountered (I backpack and have seen a lot) such a dump. Not only is the place a dump but no one cares who works there. The front desk staff are very open to tell you how much they hate working there, that the boss and owner do not care so why should they care. We were sent to 3 rooms before we found a room that had been cleaned as each time they room was not made up. The room we finally got was noisy, everything was broken, the mini fridge was discusting - not sure what was growing in it plus had broken glass in it, etc. We eneded up checking out and going across to Global Backpackers which was not only cheaper but 300% cleaner and quieter. While at Hides we asked for a wake up call as we were going out on the reef that morning and they did not even give us our wake up call. When we mentioned it at the desk it was....oh well - not sure why you did not get one. Tell the manager when he comes in at 8 am - knowing that we would not be there to tell the manager as we were on our way out to the reef that day.

I booked this hotel through Air Canada's hotel website and I also complained to Air Canada about it but they do not want to do anything about it so this is why I am writing this review as I have never gone online to post a review before. Do yourself a favor - do not stay here!

Room Tip: There are no good rooms - stay away from this place.
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  • Stayed: November 2011, travelled as a couple
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6  Thank Mic r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hides M, Manager at Hides Hotel Cairns, responded to this reviewResponded 19 February 2012

It is always disappointing to hear negative experiences from guests. Generally speaking our guests have responded positively. We are a centrally located Hotel right in the city centre of Cairns, close to all amenities. We are a budget Hotel and focus on providing clean and comfortable amenities with friendly and efficient customer service. There have been many positive remarks about our service in previous reviews and our team on reception to a large extent has not changed. The managers and owners realise that friendly service cost nothing and are disappointed to hear such feedback. We will continue to emphasise to our staff the importance of friendly Customer service in the future.

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Additional Information about Hides Hotel Cairns

Address: 87 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Breakfast Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 64 Hotels in Cairns
Price Range: £44 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hides Hotel Cairns 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hides Hotel Cairns offers affordable accommodation right in the heart of Cairns. It is surrounded by restaurants, pubs and shops and is only a short walk to the Casino, Reef Fleet Terminal, Esplanade Lagoon Pool, Cairns Central Shopping Centre and Kuranda Railway Station. With the convenience of public transport 100 metres from reception and a tour desk to book all your tours that will collect you from our Hotel, you will be able to enjoy the Great Barrier Reef, Daintree Rainforest, Kuranda Village and all of what Tropical North Queensland has to offer. Hides Hotel Cairns is a preferred and recommended leisure property for the tourist, corporate, family and large groups visiting Tropical North Queensland. It offers both the comfort and convenience of a modern, large and comfortable hotel or the nostalgic charm and grace of budget heritage rooms. ... more   less 
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Also Known As:
Hotel Crocodile Hides

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