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“Very Happy.” 4 of 5 bubbles
Review of Cazalys Cairns

Cazalys Cairns
Ranked #8 of 14 Fun & Games in Cairns
More attraction details
Attraction details
Owner description: Cazalys Cairns AFL Club - Open 7 days a week from 9am - 2am daily. Cazalys award winning club in Cairns- Best Queensland Club 2012 and 2015, Best Club Far North QLD 2014 and 2015, Best Football Club QLD 2014 and 2015 Best Community Club 2015 & Best Social Club QLD 2014. Boasting a world class stadium, ever-changing live entertainment, exciting gaming lounge, home to the chic restaurant- Barassis, Barassis Cafe and an out-of-this-world children's entertainment area & Kids Club. The new renovations reflect the clubs commitment to evolving with the times and catering to the changing demands of patrons. So whether you're meeting friends for coffee, gathering the family for dinner or just want to relax and watch a game, your always welcome at Cazalys.
Useful Information: Bathroom facilities, Food available for purchase, Activities for young children
Queensland, Australia
Level Contributor
136 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
“Very Happy.”
4 of 5 bubbles Reviewed 13 April 2014

We have been to cazalys several times since moving to Cairns in January & have always had excellent, friendly service. We have had a good variety of choices from the menu & cannot complain about a single thing. Food has always been fresh, tasty & well presented. Good value for money. Definitely recommend.

Visited March 2014
Helpful?
Thank RozfromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, 27 May 2014
Hi Rozfrom Oz
Thank you for taking the time to review Barassis Restaurant at Cazalys Cairns. Welcome to Cairns!
A lot of time was invested in the planning of the menu by management so it is great to hear you are happy with our tasty & fresh food & you have received excellent, friendly service.
It is great to receive such positive feedback.
See you next time you visit Cazalys!
Regards
Cazalys Customer Service & Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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43 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Mollymook, Australia
Level Contributor
37 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
“Very Impressed”
4 of 5 bubbles Reviewed 29 March 2014 via mobile

My husband and I were holidaying in Cairns, we have family that live locally. The weather wasn't the best so after doing a little research we decided to take our family, with two young children to Cazalys on a Saturday afternoon. The drink prices were exceptional, the food and service was of a very high standard with the kids meals which included dessert a wonderful surprise.

It's great to see a club considering families with young children by providing such an excellent play area for the kids. When in Cairns again I will definitely be back!

Visited March 2014
Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, 30 March 2014
Hi Elizabeth,
Thank you for taking the time to review Cazalys Cairns. We are pleased you enjoyed your visit with us. Our focus has been on families since our new extensions opened last April with our purpose built Kids Club with play area & equipment and new Barassis restaurant area, It is great to receive such positive feedback. See you next time you are in Cairns!
Regards,
Cazalys Customer Service & Relations Officer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
1 review
“Appalling service and follow up”
2 of 5 bubbles Reviewed 10 March 2014

Attended for special event advertised for Valentines Day. We were sat at table right next to the long food line, noisy and certainly not romantic as we expected. Even though we had booked we were told to line up, about 50 people in queue. We refused and asked to speak to a manager, who never came. Meal took 45 mins and was of a very poor standard. We again requested to speak to the general manger upon leaving but was told he'd left. Assistant manager told us to email the club with our concerns and we have had no follow up even though it's been a month. Appalling. Called today 11/04 to follow up and receptionist incredibly rude and unhelpful. Supposedly all management away at conference. This is no way to run a club.

Visited February 2014
Helpful?
Thank Suzanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CazalysCairns, Public Relations Manager at Cazalys Cairns, responded to this review, 18 March 2014
Dear Suzanne,
Thank you for taking the time to review Barassis Restaurant. It was disappointing to hear that you did not enjoy your visit & the service you received. I have had a look at the Compliments & Complaints forms that have come in to us however I can't find one from you therefore I have no contact details for you. Can you please contact Jason Salecich, General Manager, on 0740541464 to discuss the matter further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Cazayl's service, absolutely appalling”
1 of 5 bubbles Reviewed 16 December 2013

I went to Cazaly's around two weeks ago with my wife, daughter and son in law for a dinner at Barassis. Other reviewers here spoke about the lengthy wait to queue to pay and then to queue for the carvery and Cazaly's even responded to one of the reviews, however these aren't "teething problems" as they are still persisting. The food was fantastic I will say that for them and the venue looks fantastic however the service is where they let themselves down. They were tired, snappy and rude to us and other patrons. The attitude of some of the older staff towards patrons was that of a cranky school teacher at the school canteen. Pretty shoddy especially when there are far more efficient, relaxed and more value-for-money places in town!

Visited December 2013
Helpful?
1 Thank CairnsCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
11 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Up there Cazalys”
4 of 5 bubbles Reviewed 28 October 2013

A good place to pop into for lunch. Nice atmosphere and good, reasonably priced food. The caramel tart is yummy

Visited October 2013
Helpful?
Thank Rosemary I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Cazalys Cairns, responded to this review, 3 February 2017
Thanks for your review Rosemary I. Yes the caramel tart is delicious!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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