On a recent trip to cairns I decided to visit mex level based on reviews and coming from a mexican background I was looking forward to fresh mexican as opposed to the usual deep fried food. We arrived at 1100am half an hour after opening no staff member was present as I looked at the menu with my kids. As I waited a staff member did walk out of the kitchen but only to set a tray of food out. As kids sat down I waited patiently to order. Another staff member walked out with another tray but did not acknowledge me in any way. As I continued to wait two women arrived stood in the door way of the kitchen and started having a conversation with the staff. I could see one staff member chopping tomatoes and tried to make eye contact. Finally I gave up and simply walked out. Im normally not impatient especially if I can see its busy and staff are run off thier feet, however in this case there were no other customers and no one even greeted us or explained why I was left waiting. A simple hello ill be with you shortly would have sufficed. Very disappointing.
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