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“little details make a difference”
Review of Mantra Trilogy

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Mantra Trilogy
Ranked #25 of 64 Hotels in Cairns
Townsville, Australia
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“little details make a difference”
Reviewed 21 September 2011

we had a hotel style room with a nice view over the pools but..
the king bed was two singles pushed together (nothing so unusual) but without a mattress topper, so the hard edges of the mattresses were only too obvious
the bed was so long you had to sidle past the desk to the balcony, and when the desk was in use, you had to scramble over the bed
there were four coat hangers for two people, and none were trouser/skirt clips
there was nowhere to put the travel cases - we usually leave underwear etc in the case but would have had to kneel and scrabble - so we crammed our stuff into the tiny bedside drawers
all the readily accessible power points were occupied - a pain when using a laptop
the location is good but there are much better deals nearby

Room Tip: go for an apartment if not overnighting
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  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank handbag88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLMT, Front Office Manager at Mantra Trilogy, responded to this review, 1 November 2011
Dear handbag88,

thank you for taking the time and write about your recent experience. I am sorry to hear that not all your expectations were met. I invite you to discuss your feedback in more detail with me and hope that we can welcome you back to Mantra Trilogy in the near future.

Yours sincierley,

Christian Lachemeier
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
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Australia
Level 4 Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 September 2011

Three bedroom two bathroom apartment with huge fridge, microwave even etc and washing machine. Absolutely fantastic. Very very spacious. On esplanade and among the shops and 5 min walk to boats going out to the Great Barrier Reef. Taxi to and from airport and to Kuranda Train very economical.

Room Tip: A three bedroom two bathroom apartment with everything!! Very very spacious and right on the esplana...
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLMT, Front Office Manager at Mantra Trilogy, responded to this review, 1 November 2011
Dear Alison93,

it is great to read your feedback and we hope to welcome you back soon.

Kind regards,

Christian Lachemeier
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banora Point, New South Wales
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 September 2011

My husband and I have just returned for a weeks holiday at Mantra Trilogy in Cairns. The position was excellent, facilities great and room was great value for money. The female reception staff were very friendly during our stay there, however when we went to check out I handed the girl at the reception desk our room cards and she said Thank You and that was it. There was a male colleague standing there beside her (called Matthew) who never said a word. We felt as if we didn't matter at all and were both a bit let-down at this service. Surely they could have managed "Thank you for staying with us, we hope you enjoyed your stay" But NOTHING !!! which we feel is really slack especially for a Resort who pride themselves on being towards the higher end of the market.
The reception counter is exceptionally high and not very customer friendly as it seem to be like a barricade between staff and customers. We would be happy to stay there again but hopefully the staff's customer service will have improved by then.
Judy & Noel Kenny, Banora Point NSW.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank annaliese6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLMT, Front Office Manager at Mantra Trilogy, responded to this review, 20 September 2011
Dear Mr. and Mrs. Kenny,
I'd like to thank you for taking the time and listing your experience on Trip Advisor.
It is great to hear that you had a pleasant holiday.
Your comments regarding the farewell from Mantra Trilogy have already been discussed with all the reception team. Please be assured that you and every one of our guests matters.
We are looking forward to welcoming you back to Mantra Trilogy and trust that you will not be dissapointed.

Yours sincierley,

Christian Lachemeier
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockhampton, Australia
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 September 2011

We have stayed at various Mantras previously and as always, this one was great. Its right on the esplanade at Cairns - brilliant when you have little kids who want to get to that fabulous playground or the lagoon all day! The restaurants, bars and... MOVENPICK icecream shop are right downstairs - brilliant! Car parking underneath and we had no problems finding a space every day although I think people had to park out in the driveway later in the evening. We had a 3 bedroom apartment, 2 bathrooms. Great views of the sea from our balcony. Kids loved it there, it was quiet, we were on the 9th floor so didnt hear any noise from down below, phew! Didnt use the pool as kids were too busy on the promenade!

Room Tip: Ask for sea views!
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  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AartiV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLMT, Front Office Manager at Mantra Trilogy, responded to this review, 20 September 2011
I sincierly apprechiate your feedback.
It is nice to read that the whole family has enjoyed the time in Cairns.
I hope that we can welcome you back to Mantra Trilogy in the near future.

Kind regards,

Christian Lachemeier
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
Reviewed 6 September 2011

We stayed on a family vacation. The hotel was clean, the apartment was so convenient for my family, with all the amenties that we could ever possibly want or need. Such a convenient location - many stores and eateries within very easy walking distance.

The staff was beyond professional, but was very personable and pleasant. We could not have asked for a better experience.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JudyOttawa_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLMT, Front Office Manager at Mantra Trilogy, responded to this review, 11 September 2011
Thank you so very much for your review. It is pleasing to read that you found our service and facilities to be exceptional.
Our team works hard every day to present a clean and comfortable property for our guests.
We could not be happier to receive such great comments from a guest that stayed at Mantra Trilogy. It will certainly serve as an encouragement to all staff to read your feedback.
It sounds like you had an amazing holiday.
We hope to welcome you back again soon.

Your sincerely,
Christian Lachemeier
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penrith, Australia
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 September 2011

The room was small but clean.
The bed was comfortable.
The design of the shower is terrible. More water comes out than down the drain.
Like other comments there is no balcony furniture
The lifts are working (as of end of august) Spoke with a local girl who is a permanent resident & she said lifts were out for four months.
The in room safe was locked but somehow I guessed the code.
Did the right thing & left the safe door open when I left but the door swings open & jambs the sliding cupboard door shut when it passes the safe door.
Pool was clean but cold.
Found my limited dealings with the reception staff to be VERY friendly & helpful.
Like the fact that there is a response from mangement on this site.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Beerwench73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLMT, Front Office Manager at Mantra Trilogy, responded to this review, 20 September 2011
Dear Beerwench73,

thank you for your comments. I can confirm that the lift is back up and running. Regrettably we have been plagued with a major motor breakdown (May to August) delayed by the fact that the replacement motor needed to be manufactured overseas. Most of our safes will be closed on check in as we did recognise the damage that was done to the cupboards. Maintenance or Reception are happy to assist in setting them up for your use at any time 24/7. How lucky you have guessed the combination. However please do not hesitate to contact Front Office for assistance, they are more than happy to help.
I have passed on your feedback to the Front Office team and they are very pleased to receive such comments. As for my responses, I try to stay on top of them and answer as many as I can.
Again my thanks for your feedback.

Kind regards,

Christian Lachemeier
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
657 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed 3 September 2011

We decided on a short break to Cairns just to relax. Found a Mantra deal online. Have used the group before.
We had a hotel room ocean view in Tower number 2. The room size is fine. The balcony had NO chairs and asking for them we were told - NO. They could not and would not borrow them for us from the very obviously empty other rooms. Yes we understand that these are privately owned, but surely, a very basic requirement of a balcony overlooking the ocean is a chair to sit on? Surely the owners could be required to purchase an $8 chair from a discount store? The safe was locked and we asked for it to be opened. This did not happen. There is minimal lighting in the bathroom - really minimal - no lighting of any kind over the mirror and we had to ask for hangers for the clothes. Enormous long wardrobe with 5 hangers.
So, for prospective hotel room stayers - we purchased a chair (it is in the wardrobe of apt 601 and there are now many hangers!).
I wanted to be fair and asked to talk to the Manager - he was unavailable both times I asked. Great location and the restaurant attached Casa de Meze is very good.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Pauline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Trilogy

Property: Mantra Trilogy
Address: 101 - 105 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Cairns
#17 Luxury Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Trilogy 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Mantra Trilogy is ideally located above the Cairns Esplanade within walking distance to some of Cairns best restaurants, the Reef Casino, Cairns Central Shopping Mall and the newly developed Cairns Lagoon. Offering open plan designed hotel rooms to spacious self-contained one, two and three-bedroom apartments all have cable TV, private balconies with views over the pool, surrounding mountains or ocean. Apartments offer the added convenience of fully-equipped kitchens and laundry facilities. Onsite guests can spend a lazy afternoon on the pool deck overlooking the ocean, cook up a barbeque on the resort lawns or enjoy an invigorating workout in the gymnasium. From the property you can stroll the length of the Esplanade, an area which has recently undergone a major re-development to include al fresco dining, parklands, BBQ areas and the Cairns Lagoon, a massive patrolled water-park that attracts both tourists and locals alike. Overlooking Trinity Bay and the parkland of Cairns Esplanade, Mantra Trilogy's premier location provides the perfect base to explore the markets, shopping, night life and restaurants of Cairns. ... more   less 
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Also Known As:
Mantra Trilogy Hotel Cairns

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