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“Won't be staying here again!” 2 of 5 bubbles
Review of Mantra Trilogy

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Mantra Trilogy
Ranked #27 of 65 Hotels in Cairns
Level Contributor
183 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Won't be staying here again!”
2 of 5 bubbles Reviewed 23 October 2013 via mobile

Pool was closed for the month. No room service. If you needed towels or anything you had to collect them yourselves from reception... absolute drainer going up and down the lifts! Ok location but other than that it has nothing going for it. Terrible

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 25 October 2013
Dear Jan D,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

Best regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,428 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (238)
Date | Rating
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English first
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 23 October 2013

The hotel is clean and the staff are friendly and I don't have any complaints, The room size is generous and I would probably stay there again. There are a few things they could do better such as more guest parking, a better gym (its pretty dismal) and the entry/ exit to the esplanade is horrific. This is probably the biggest surprise as one has to walk past rubbish bins down a dirty passage to the esplanade. The pool is currently being fixed so if youre planning to go in the next few weeks you wont be able to swim. The hotel is probably better than average but I wouldnt say its very good which is the next category trip advisor allows.

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cherrynut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 25 October 2013
Dear Cherrynut,

Thank you for taking the time to provide feedback on your recent stay.

We hope to have the opportunity to welcome you back to Mantra Trilogy again soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 23 October 2013 via mobile

We stayed at Mantra Trilogy for 3 nights, glad that was all. Hotel was very average would rate it more on a 3 star level wasn't worth the money we paid. Rooms were very small and smelt damp. We requested 2 single beds they basically touching. Bedding was clean but when booking online there was no mention of no room service, this should be stated clearly before booking. The hall way and lobby smelt disgusting like garbage.
We were told that there would be a secure car park for our hire car to get there and find out it was tiny and you werent guaranteed a space so we had to street park. The pool wasn't even functional due to maintenance. Great location in the heart of cairns, I would recommend to look at other options as this hotel is now run down and dated.

Stayed October 2013, travelled with friends
Helpful?
3 Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 25 October 2013
Dear Sarah B,

Thank you for taking the time to provide feedback on your recent stay, I am sorry you were disappointed with some aspects of your stay.

I would welcome the opportunity to discuss your issues with you directly.

Please feel free to call me directly via the resort on 07 4080 8000

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Auckland, NZ
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

We stayed for 7 nights in a two bedroom, dual key ocean view apartment, (my husband and I, and our 3.5 yr old daughter).

I was sceptical after reading lots of reviews, but it is apartment living, not a resort where everything is on tap. All you need to do is ask, ie. Washing powder, dish detergent, dishwasher powder, tissues, toilet paper all available free from reception, when you run out. We didn't get any room cleaning, but what does it take to make your own bed and wash your towels if need be. They give you separate pool towels, and then you get your room towels too.


There are 3 x towers in the complex, all have their own exit points and the pool is in the middle. Our apartment had a great view, we could sit on our large deck and people watch or gaze out to sea. It helped that we had a corner apartment too, Tower 2, 4th floor on the corner of the Esplanade & Alpin Street. Location, location, location .... 3 minute walk to the famous Lagoon and in the opposite direction a 5-7 minute walk to Muddy's Playground. Along The Esplanade there are loads of restaurants to choose from. We thought it may of been noisy but it wasn't at all. You could hear the bats as dusk set in but we all slept very well including our daughter whose room was close to them.

The pool was great, a little cold for our daughter, but nice once you got in. There was a toddler shallow part and also a deeper pool too. It gets the shade in the afternoon. The Lagoon was a better temperature, you could walk straight in! There was a bbq area you could utilise too by the pool.

This place is pricey and you don't get free WI-FI, but I think you pay for the Location which is worth it. The Cairns Central Shopping Centre is a good 10-12minute walk if you want to shop. We had a small shop (mini supermarket) where you could get basics, milk, bread etc right where the exit door from our tower came out onto the street which was handy, otherwise you could walk to a Woolworths approx 10 minutes.

All in all we had a fabulous time and would stay again.

One small note, when we booked direct with them we had to pay in full (we booked two months prior) which I thought was a bit steep but maybe it happens more than I realise.

Room Tip: Tower 2, 4th floor, rooms 3/4. Dual key ocean view room, the main apartment is fully equipped with...
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  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 3oftheHamiltons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 25 October 2013
Dear 3oftheHamiltons,

Thank you for taking the time to provide feedback on your recent stay.

We are glad you found the properties location to the beach and local attractions convenient.

We look forward to welcoming you & your family back again soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 October 2013

Great location and that is all. Rude staff with little or no interest in us. The idea of paying good money for no service really is the worst part. We could have spent the same amount of money and found a much better place. We know better next time. The idea of having to attend the reception desk to get basic items for our room reminded me of Oliver 'please sir can I have another toilet roll'. You have to be kidding. My advice - find somewhere else!!!

Room Tip: Don't bother go somewhere else.
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  • Stayed October 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Syd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Front Office Manager at Mantra Trilogy, responded to this review, 23 October 2013
Dear Syd H

Thank you for your comments and feedback.
I would welcome the opportunity to discuss your issues with you directly.

Please feel free to call me directly via the resort on 07 4080 8000

Best regards,

Rupert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 October 2013 via mobile

I heard there's an option packages to have room services everyday. And also liltle thing like towels are not replaced everyday. You can run out of toilet paper...That's a bit strange and awkward when u stay at a hotel

And u have to pay ~ 25 AUD for a day of internet usage

Stayed October 2013, travelled as a couple
Helpful?
1 Thank November12ain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Front Office Manager at Mantra Trilogy, responded to this review, 23 October 2013
Dear November12ain,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

Best regards,

Rupert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 24 September 2013

the room had everything we needed, nice size space as well. Hotel was a bit noisy at night as the outside of the rooms face each other so you can hear everything that is happening on peoples balconies. Value was good for money we paid. Did overhear the way the manager was dealing with a problem with another guest and were happy we didnt have to deal with him. We did have a problem with our internet not connecting to wifi and nobody at reception could help us but we finally figured out how to work it. No room service but we knew this but i do think it would make a difference. The most positive thing is that its great location wise and close to the pier and promenade. A nice hotel to stay for what we needed and we were only there a cpl of days.

  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank clawrieross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Front Office Manager at Mantra Trilogy, responded to this review, 23 October 2013
Dear clawrieross,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

I hope you enjoyed your Australian vacation.

Best regards,

Rupert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Trilogy

Property: Mantra Trilogy
Address: 101 - 105 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Cairns
#18 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Trilogy 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Mantra Trilogy is ideally located above the Cairns Esplanade within walking distance to some of Cairns best restaurants, the Reef Casino, Cairns Central Shopping Mall and the newly developed Cairns Lagoon. Offering open plan designed hotel rooms to spacious self-contained one, two and three-bedroom apartments all have cable TV, private balconies with views over the pool, surrounding mountains or ocean. Apartments offer the added convenience of fully-equipped kitchens and laundry facilities. Onsite guests can spend a lazy afternoon on the pool deck overlooking the ocean, cook up a barbeque on the resort lawns or enjoy an invigorating workout in the gymnasium. From the property you can stroll the length of the Esplanade, an area which has recently undergone a major re-development to include al fresco dining, parklands, BBQ areas and the Cairns Lagoon, a massive patrolled water-park that attracts both tourists and locals alike. Overlooking Trinity Bay and the parkland of Cairns Esplanade, Mantra Trilogy's premier location provides the perfect base to explore the markets, shopping, night life and restaurants of Cairns. ... more   less 
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Also Known As:
Mantra Trilogy Hotel Cairns

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